How to call the MTS operator directly. How to contact an MTS operator - the most effective ways How to contact an MTS mobile operator

Wide selection of specialized 24-hour company support numbers cellular communication designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call the MTS operator for free from a mobile phone

The 24-hour support service works specifically for all subscribers using the company’s cellular services:

Dial a short number using the phone keypad 08-90 ;

A small note, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers standard questions from subscribers on this number. Keep in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator’s attitude towards its customers

Taking into account the constant very frequent problems of subscribers with dialing the MTS support service, I advise you to use the help of the operator’s support in one of the official communities on social networks, fortunately, 90% of users have accounts there: MTS Group VKontakte And MTS community in Odnoklassniki. Judging by the reviews of subscribers who asked for help, they respond quite quickly.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

8-800-250-82-50 ;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
If you don't want to listen to hints automated system, then you can press buttons 2 and after 0 on the keyboard;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user must press the appropriate keys;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Lifehack #1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call the number 8-800-250-82-50 from a phone connected to another telecom operator. MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I have tested this method myself several times. Works.
Lifehack #2: Call support at 8-800-250-08-90 , Then we listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet, MTS Wallet or Satellite TV). In these directions, the load is usually less. Accordingly, you will be connected to an operator faster. And ask a “live” support employee to connect with the one who resolves issues regarding mobile communications. In most cases, this method helps to “bypass” the queue.

How to call the MTS operator from a mobile phone using a federal number

The 24-hour support service is available for all subscribers using additional company services (online banking, home Internet and television) or for calls from landline numbers:

Dial the number using the phone keypad 8-800-250-08-90 ;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

For legal entities and corporate clients, use the number

MTS support service operates around the clock, accepting calls from subscribers. You can dial here using three telephone numbers– for network clients, for calls from numbers of other operators, for calls from international roaming. To call the MTS operator, use our instructions for quick dialing.

First, you need to remember that it is impossible to contact the operator’s specialists without an answering machine. There are no telephone numbers on the network that allow you to call directly. It is also impossible to order back call– this functionality is not implemented. For everything else, there is a free short number 0890, working around the clock.

The MTS help desk number 0890 is multi-channel. Call center specialists process dozens of simultaneously incoming calls. The waiting time for a consultant during peak hours is 10-15 minutes, sometimes longer. During free hours, a connection to a live operator is established in 1-2 minutes. The queue is formed automatically; you cannot influence it. Calls to the MTS operator number 0890 are free.

There is an opinion that priority in dialing is given to subscribers with the highest subscription fee. According to the same version, subscribers using tariffs without a monthly fee are moved to the end of the queue.

How to call from any mobile or landline

To call MTS from another operator, you should dial single number 8-800-250-0890. It is available from both cell phones and landlines - from mobile phones for free, from landlines too, as well as to any numbers in the 8800 standard. Dial the number, go through the voice menu, wait for a connection with a live consultant and ask him the question you are interested in.

There is a small life hack - if the MTS 0890 phone does not connect to specialists, call 8-800-250-0890 from another phone (Beeline, MegaFon, Tele2, Tinkoff). A similar scheme is used on Beeline - clients of this network dial to hotline from numbers of other operators (as well as from landline phones).

Number for corporate clients and legal entities

Help Desk for individuals not suitable for solving problems of corporate clients. A separate hotline has been created for them at 8-800-250-0990. She works with individual entrepreneurs and legal entities. Do not use this number if you are an individual - only corporate clients are consulted here.

How to call an MTS operator in Crimea

Crimean MTS subscribers are served by the Krasnodar Territory hotline. Call 0890, go through the voice menu, wait to be connected to a help desk specialist. From landline phones, use the number 8-800-250-0890.

Call while roaming

To talk to an MTS specialist from international roaming, call +7-495-766-01-66. Dial the number in exactly this format – without the eight and using “+7”. The system will connect the subscriber with the consultant as quickly as possible. Calls from MTS numbers are free.

How to quickly call a “live” operator

The MTS 0890 telephone number is the same for all subscribers who are individuals. And all callers are forced to wait their turn. You won't be able to get past the voice menu - there are no workarounds or direct phone numbers.

To connect with MTS specialists as quickly as possible, call in the late morning and afternoon or late in the evening. During peak hours (morning, lunch, evening) the hotline is busy, the waiting time for an answer reaches 15-20 minutes. If the problem is urgent, go to the nearest service office.

Combinations for connecting to a live operator

All MTS subscribers can call the operator from their mobile phone by dialing the short number 08460 or 0890. Both phones work in Russia.

An online call to technical support is free.

To contact the MTS operator:

you should listen to the voice menu;
according to the prompts, at the right moment, first click on the number with the item “SIM card is lost or an emergency has arisen” - this is the number 5, but it changes regularly and may be different, for example 4;
Next press 0;
After these manipulations, you will be switched to the direct number of a “live” MTS help desk operator.

Other ways to contact MTS technical support

Another way to contact MTS hotline specialists is via chat on the website or in your personal account. Log in and ask your question. The answer will be sent to Personal Area or chat within a few minutes. You can also use mobile app. Form feedback on the MTS website is closed.

It’s easy to call MTS - use numbers 0890 and 8-800-250-0890 for this and forget about calls without an answering machine. Call at the times indicated above to avoid long waits. And some tasks are most conveniently solved through your personal account - here you can take details, change the tariff, disable paid options, and deal with subscriptions once and for all.

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.

You can call the MTS operator using one of the following numbers:

0890
8 800 250 08 90
+7 495 766 01 66 - number for contacting the MTS operator in international roaming;
8 800 250 09 90 - support number for corporate clients;
0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
+375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.

Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you need to know how to disable MTS subscriptions, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

0890 - only for calls from MTS Russia numbers;
8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
+7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use a short number to contact the operator 0890 , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call the number +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call through a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an autoinformer who will tell you which numbers you need to press to contact the operator. In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

Call the number 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
After you hear the voice of the autoinformer, press the number 1, then 0;
Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
Wait for the operator's response. The approximate time expectations will be communicated to you.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative ways is given at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

0880 - a toll-free number to contact the operator when you are on the MTS network;
+375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can change your MTS tariff, manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

111 - short number for calls from MTS numbers;
0 800 400 000 - number to contact the operator from any phone;
+38 050 508 11 11 - help center number when roaming abroad;
555 - number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to get advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that this could be the end of it, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

Use the “My MTS” application to ask a question to a help center specialist in chat mode;
Ask your question by email [email protected]. You can ask for an email or call back;
Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant via this application absolutely free.

When subscribers cannot resolve issues on their own using their Personal Account and auto-informer, they can call the MTS operator, without paying. There are both local and international numbers that make it easy to connect with an operator.

Many MTS subscribers know the number 0890 , by calling which you can reach an MTS specialist. But it comes with many unnecessary complications. After you get through, you need to listen to the robot, then take the suggested actions. Then you will be told that you need to wait a while, but the answer may take an hour.

But you have a choice. MTS has another number, you can call the operator on it. They answer it much faster and calls from different phones are free.

We have prepared small instructions for our readers, following which you can contact the MTS operator and ask questions that interest you:

First call the number 8-800-2500890 . You can call from absolutely any phone, including a landline;
Once the voice menu is activated, press 1 , Then 0 ;
After pressing the keys, you need to evaluate the consultant’s actions. To do this, click 1 or 0 , it doesn't matter;
After this, wait until you connect with an MTS consultant and ask your questions.

IMPORTANT

When calling the operator, keep in mind that you can call 0890 without paying only from a mobile gadget with an MTS SIM card. Calls from landline devices will be charged. If you call the number 8-800-2500890 , then calls from any devices and operators will be free of charge.

How to reach a live operator

Due to the fact that MTS operates in several countries and has several million subscribers, its short number 0890 is constantly overloaded with calls. Because of this, people have to wait half an hour or even longer for a response from a specialist.

This number has one more drawback. This is a voice menu. It is very confusing and most people spend a lot of time trying to figure it out. We will deal with this now:

To get started, call this number 0890 ;
First, they will tell you the news, then what offers MTS has for you. After this, the voice menu will turn on. You don’t have to listen to all the points, you can press the key right away 2 , Then 0 ;
Rate the quality of work by clicking 0 or 1 . It doesn't matter;
After this, the answering machine will tell you that the operator will pick up the phone shortly. We advise you to be patient. Good luck!

How to call an MTS operator from Crimea

Many MTS subscribers travel around Russia and, when they get to Crimea, they don’t know how to call them to clarify their questions. But here everything is simple. You just need to know in which region your SIM card was registered. Today Crimea is Russian. Therefore, whether you bought a SIM card in Crimea or came there from another region, you need to call the same numbers. Let us remind you that for mobile phones MTS is a short number 0890 , and for landlines and all mobiles it is 8-800-2500890 .

If your phone has an MTS Ukraine SIM card installed, then you will have international roaming. To call a Ukrainian operator, dial this number +38-050-5081111 . Calls will be paid. Ukrainian subscribers will also have access to the number 111, but calls to it will be free only for mobile MTS.

Operator number for corporate subscribers

For all MTS subscribers who have a corporate phone number, a single federal number is also available 8-800-2500990

How to contact the MTS operator in roaming

For all those who like to travel around Russia with an MTS SIM card, the following numbers will be useful for contacting the operator: 0890 And 8-800-2500890 . Instructions for them are above.
If you went abroad and found yourself in roaming, you can contact the operator by phone +7-495-7660166 . Calls from an MTS SIM card are not charged. But dial the number through +7.

Alternative methods of communication

Little known methods:

If you were unable to contact a consultant by phone, go to:
You can resolve many issues yourself through your “Personal Account”. It is located here https://lk.ug.mts.ru/. In your “Personal Account” you can check the availability of active services, change your tariff plan and order call details. If you cannot log into your MTS personal account, you can read the detailed instructions;
If all the previous methods do not work, you can contact your nearest office. To do this, you need to take your passport with you.

Now you know how to call the MTS operator for free and how to do it quickly.

We hope that all this information was useful to you.

The material reveals in detail instructions, reading which will allow you to find out how to contact the MTS operator with mobile phone directly or using a landline (city) communication device for free.

Communication options for legal entities working under contract and individuals under simple tariffs with or without monthly subscription fee.

How to contact the MTS operator directly

You can call MTS from a mobile or landline phone around the clock. works for all subscribers, both within Russian Federation, and when accessing from another country while in international roaming.

Phone numbers for quick connection with an operator:

How to call MTS from a mobile phone

If you have a valid SIM card, the client can use the internal short number 0890 (individuals) and 0990 (business), which is not charged and is free.

The number of calls to the call center is not limited; you can use this resource an unlimited number of times to solve any difficulties encountered in the operation of mobile communications.

Instructions:

In dialing mode, enter 0 8 9 0 and press the Call button.
Wait for connection automatic system and press the number “1” or any other number, in accordance with the subject of the request (this reduces the time for the operator to respond).
Next, press “0” - the system will put you in standby mode for a connection with a customer support specialist.

The average response time is 2-3 minutes. You can ask a Mobile Telesystems employee for details about MTS tariffs, additional packages or options, and also ask a question about setting up your phone.

Helpful information: During the summer and official public holidays, the call center is busy, making it impossible to get through with minimal time. In such cases it is recommended to use social media or chat consultant for feedback on the site.

How to make calls while roaming internationally

To reach an MTS operator with a territorial location abroad and active roaming on the subscriber’s phone, you must follow the following instructions to receive feedback:

Dial a single number in international format: +74957660166.
Wait for the employee to join the dialogue and ask him the necessary questions.

Please note that all calls outside Russia to the MTS number are not charged and are free - this condition applies to corporate and private clients with any tariff plans.

Contacting support from another operator

The advantages of MTS include a wide geography of physical presence in the form of communication stores, as well as the main thing - high-quality and professional support service that will always help the user.

If there is no coverage, SIM blocking or any other reason, you can use the number of another mobile operator and call toll free number 88002500890.

Note: MTS does not charge money when calling from other numbers, but does not guarantee that the company providing services to this subscriber does not charge the call.

Instructions for calls from other networks are identical to the standard scheme:

First you need to select any of the items offered by the automatic responder.
Then press the number “0” to connect to MTS directly.

For private clients

All individuals, both with and without a subscription fee, are guaranteed to receive constant operator assistance as a basic service.

The main condition is the current SIM card without blocking and having access to a mobile network to make a call.

How to call MTS from a mobile phone directly:

Dial 0890 and click on the “Call” button.
Now you don’t need to wait to listen to all the options; you can immediately press the number “1”, then “0”.
The connection will occur automatically in 1-30 minutes. Typically, the average consultant response time is 3 minutes.

For corporate clients

The Mobile Telesystems company pays great attention to its business partners, organizations and other legal entities that interact on the basis of contractual relations (contract).

All business clients have a privileged status and are always served by a premium call center with maximum responsiveness and minimal wait for a response from a live operator.

How to call MTS directly from a corporate tariff:

Dial from mobile device multi-channel number 88002500990.
After greeting and listening to special offers, you will be connected to a consultant.

Important: business clients can contact the hotline only within the Russian Federation. When roaming, the subscriber's personal account will be available.

Universal solution

In all situations, the user of the company’s services can independently resolve most issues using a remote service called MTS personal account.

It is also recommended to download mobile version cabinet, which is positioned by the operator as a separate development - My MTS. Unique in functionality software package will help you remotely control all expenses and fine-tune tariff plan with your own hands.

Instructions for using the site:

Open at lk.mts.ru or login.mts.ru.
Enter the number and password from account(if necessary, it can be restored).
Start using it. Here, on the right, a button will be displayed to start a dialogue in online chat mode.

Instructions for using the application:

The first step is to search and download the official distribution (it is recommended to download exclusively from the MTS catalog in accordance with operating system mobile phone).
Install and open the program.
The first launch requires authorization via login and password.

The above methods will help you contact the MTS operator as quickly as possible. Always try to predict the situation in order to avoid overexpenses or other issues that cannot be resolved without visiting a salon or representative office.