MTS hotline telephone operator. Order a callback from a specialist in mts

If you try to call the MTS operator, you will very soon find that the company has done everything possible to avoid "live" communication with its subscribers. Apparently, they believe here that MTS customers can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to call a "live" operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person using it: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers to connect to the customer support center. it 08460 and 0605 .

Perhaps you have already met the number 08460 when you clicked the help button in the mobile app. And for sure you had doubts: “Is this a paid number?”. We hasten to dispel them: call the MTS operator by a short number 08460 can be completely free.

Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service using this phone for free.

Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu is the same for all three customer service phones. Therefore, to connect with a "live" operator, you need to follow one algorithm:

Call one of the short numbers.
Listen to company news and offers and wait for the voice menu to start. You can not wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
Now you will be asked to evaluate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one, it doesn't matter.
After these actions, the autoinformer will inform you that the operator will answer you soon and all conversations are recorded. You just have to wait for the connection.

How to call the MTS hotline from other phones

It has been noticed that if you call the operator at the number "8-800 ..." from any other phone, be it Megafon, Beeline or a landline number, the connection with a "live" specialist is much faster. But if you try to call this phone from a mobile MTS, you will hear that this number is not in service. So this option for communicating with support is only suitable if you have a SIM card from another operator.

Instruction:

Call on free number 8-800-250-0890 from the phone of any mobile operator ( not MTS) or from a landline phone.
Wait for the start of the voice menu and press the key 1 , then 0 .
Agree or refuse to evaluate the work of the operator by pressing the corresponding key.
Wait for a connection with a specialist. Usually waiting on the line is 10-20 minutes.

Note:
You can reach the operator by phone numbers 0890, 08460 and 0605 only from the MTS SIM card. For calls from the phones of all other providers, the number 8-800-250-0890 is intended.

MTS operator number for corporate clients

If you are the owner of an MTS corporate number, then to contact the support service, call the unified federal number 8-800-250-0990 .

How to contact the MTS operator in roaming?

In national roaming, that is, when traveling around Russia, you can call the customer support service using the same numbers as in your home region - 0890 or 8-800-250-0890 . How to reach a live specialist on these phones, see above.

For subscribers who are abroad (in international roaming), there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, then the call is free. Please note that this number must be dialed in the international format - via +7 .

How to call an MTS operator from Crimea?

Since Crimea is a subject of the Russian Federation, the same numbers operate on its territory as throughout Russia. It does not matter whether you purchased a SIM card on the territory of the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.

If you ended up in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - in MTS Ukraine, you need to call +38-050-508-1111 or short number 111 . Calls to both numbers are free.

Mobile Telesystems provides quality service and a wide range of interesting offers to reduce costs and increase efficiency. cell phone. Sometimes the consumer has situations or questions that he is unable to solve on his own. For example, how to call the MTS operator?

What to do in this case? The provider found a way. The company has organized a convenient and high-quality feedback system - a hotline.

We will analyze all effective methods.

Single MTS short number

Often during use mobile phone and cellular communication, the user has problems that he cannot solve on his own. In this case, the correct way out would be to contact a qualified specialist from the provider company.

For this, a simple and short telephone number of the provider "0890" is implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

Ask for advice from the operator about the service and the terms of additional services or tariff plans.
Disable paid MTS subscriptions.
Get accurate information about the provider's current offers at the current time.
Solve problems related to blocking, loss of a phone number or its change.
Order accurate data about connected options, contract and subscriptions on your mobile device.
Activate or cancel services, functions remotely.
Resolve financial issues.

This is not an exhaustive list of problems to be solved. At the specified contact of the MTS service, you will be able to answer any question about the operation of cellular communications.

If you need to contact an MTS consultant directly, dial this phone combination. After that, you will hear the voice of an automatic informant in the handset, which will list personal information about the state of the account and offer interesting offers for connection.

Often, users do not wait for a response from the manager and accept the help of an autoresponder. To select a specific item and manage the menu, you need to switch the device to the tone dialing mode, and to go to the desired section, press the corresponding key.

If you do not want to listen to informational messages and immediately go to the line with a specialist, you need to press the "0" button. Keep in mind that during a busy period you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the network of MTS Belarus, MTS Ukraine is not subject to tariffication, it is free.

The phone combination is only available to MTS customers. Subscribers of other operators will not be able to get in touch with the consultant on this number.

To resolve issues related to changing the tariff plan, connecting or disconnecting paid subscriptions you will be required to dictate passport data and answer a number of additional questions.

If you have any questions about the maintenance and use of mobile communications, then in addition to a short service contact, there is an additional digital combination to contact the MTS operator. It is an understudy of the previous one, remember the following numbers "8800 2500890". After dialing in the handset, you will hear the same voice of the automatic informant. To enter a direct conversation with the operator, click on "0". Outgoing calls to this contact are free of charge throughout the region and throughout Russia.

Keep in mind that all conversations with a specialist are recorded to control the quality of service, and after successful communication, you will be asked to evaluate the work of the support service.

How to call from another operator to MTS

If you do not have access to your mobile device, and only SIM cards of other Russian cellular communication companies are at hand, then it's okay. Calling the provider from someone else's phone number will not work using a single short combination. For such cases, the following sequence "88002500890" was implemented. You can use it to connect with a consultant even from a landline phone. An outgoing call on the line is not subject to tariffication.

MTS help desk for corporate clients

Apart from individuals MTS actively provides services for corporate clients. Special offers have been implemented for them to normalize communications in their organization and improve business efficiency. A special hotline “88002500990” has been implemented to resolve the issues that have arisen regarding the maintenance of mobile communications for legal entities. It can help you solve the following problems:

Issues related to a mobile or fixed connection provider.
Get or order detailed information about the account status of your or your employees.
Connecting, deactivating and configuring additional services and functions.
Blocking and exit from it.
Technical maintenance of the tariff plan.
Solving financial problems and tasks.

An MTS contact center specialist may request your personal data and ask a few questions to verify your identity. Corporate clients can order a code word that will be used for identification.

If you are outside of Russia in international roaming conditions and you have a question about mobile communications, then you will not be able to connect using the standard MTS 0890 contact numbers that we discussed earlier.

Support number MTS Belarus - landline, mobile number

Therefore, the provider has created a single feedback channel for individuals and corporate clients. Remember simple telephone contact"+7 495 7660166". Do not worry about the difference in time and time zones, the MTS help desk works around the clock.

When dialing from a mobile, be sure to write "+7" in the international format. Voice communication with the operator is not subject to calculation when using this combination from the MTS SIM card.

If you are not satisfied with a live conversation with a consultant or your problem does not require an instant solution, then use other methods:

Start an online chat with the provider on the official website in your personal account or through mobile app"My MTS". To do this, go to the appropriate section and describe your problem.
For corporate clients, there is a dedicated e-mail for consultation - " [email protected]". In this case, you will have to wait until the system processes the application.
Personally visit the nearest sales and assistance salon of the provider, ask for help from a free manager.

If you have problems using mobile communications that you cannot solve on your own, call the operator directly and ask for assistance. All listed technical support contacts are valid for the current time and work around the clock.

No user can foresee all possible scenarios and protect himself from meeting difficulties. But on the other hand, subscribers have the opportunity to make it more convenient to deal with emerging difficulties. To do this, they need to find out in advance the contacts of the MTS support service and clarify the working conditions of contact centers.

This simplest action will allow you to avoid trouble, since the clients of the mobile operator will be able to ask for the help of a professional at any time. Moreover, the cellular company has provided several different ways of communication, including calls from the phone and communication through the official website, so that each person can easily contact the hotline operators.

Modern companies are obliged to provide customers with the most accessible and diverse service. This also applies to the free technical support of MTS. Therefore, so that not a single subscriber is disappointed in cellular communications and can continuously use the connected services, the mobile operator has provided various support service contacts and problem solving services:

special service phone;
online chat;
universal USSD commands to manage communication and connected services;
service centers and service salons;
official communities in in social networks;
special feedback form;
Email.

Choosing one of the listed approaches, users should be guided by the peculiarities of the current situation, their own capabilities and desires.

MTS support service - free number for communication with the operator

The easiest way to contact consultants from a mobile phone is to call the single number provided by the telecom operator. But besides it, there are other phones from which you can reach the contact center:

0890 - universal phone for subscribers;
8800 250 0890 - a call from other operators and for owners of a city line (landlines).

It is important to emphasize that the use of each of the listed options is free, so users do not have to worry about additional costs. This is especially true if the client cannot use an MTS SIM card or has encountered difficulties directly related to cellular communications and call quality.

MTS customer support service - mobile phone

Special attention deserves the MTS support phone for customers located abroad. People who are in roaming should dial special number +74957660166 .

It must be emphasized that replacing the number +7 in front with the usual eight is unacceptable. The combination resulting from the changes will not allow contact center operators to be contacted.

The good news for those who want to call consultants will be the absence of a call fee.

Assistance remains free of charge, regardless of where the client is located. MTS specialists will try to help a person in need of tips, no matter what situation he finds himself in.

How to write to the MTS support service?

If the user needs to contact the MTS technical support staff, and the contact center number is unavailable, you can try to write. For this you will need:

visit the official portal of the telephone company;
log in to your personal account by entering your mobile number and a unique password;
open online chat.

In addition to the online consultant on the site, subscribers have the opportunity to contact online support in the official communities of the mobile operator in social networks. But before that, you will have to make sure that the selected group or public really represents MTS, and is not a personal creation of one of the subscribers.

The "help" section on the official portal deserves special mention. It contains a large amount of background information that can help customers and visitors deal with almost any problem. A convenient division of the section into separate thematic subsections will make navigation and searching for reference information more convenient and easier.

home internet support

Those who have difficulties not with the usual mobile communications, but with the Internet, should use the same approaches as indicated above. Similar options are offered for connecting television.

It is important to note that sometimes getting help requires verifying the identity of the caller. Therefore, clients in need of assistance should prepare in advance:

passport data;
service contract;
PUK code.

In addition, if the user decides to cope with the difficulties without a phone, simply by visiting the nearest sales salon, he will definitely need a passport, which he must take with him.

If the subscriber has problems with voice communication, he needs to contact the MTS help desk. Calls here are absolutely free, and specialists are able to solve almost any problem. The help desk is contacted not only in case of problems, but also for many other issues.

MTS Help Desk

0890 or 8-800-250-0890

For example, here you can get a full consultation on tariff plans and options, learn about new MTS offers, order Internet connection settings, activate or deactivate any communication services, check the remaining minutes. In order not to remember MTS technical support numbers, it is better to write them down in your phone book.

On the pages of our site you will also find a detailed overview that discusses important MTS numbers and commands for effectively managing your number directly from your phone.

In this review, we will look at:

How to call the MTS help desk from MTS phones;
How to call the MTS help desk from city phones;
How to call the MTS help desk from other mobile numbers;
How to contact the MTS help desk when roaming.

Also, the review will indicate all the numbers by which you can reach the MTS service department.

The MTS technical support phone can be seen on the package with the SIM card. It is also indicated on the pages of the contract for the provision of communication services. If the documents are not saved, then write in the phone book main MTS reference number - 0890. This number works in all Russian regions.

In order to reach the MTS support consultant, you should get through the voice menu. It is possible that in this menu you can find useful information on your questions. If not, then wait until the system tells you how to contact the operator.

Calls to the MTS help desk from a mobile phone are free even when the subscriber is in intranet roaming in Russia. If you have any problems while roaming, feel free to call the help desk at 0890.

How to connect to the MTS help desk from a mobile

MTS support phone number is 0890. You can also use the number 8-800-250-0890. This is an analogue of the short number 0890, calls to it are not charged. But in intra-network roaming, it is best to call a short number in order to avoid call charges.

By the way, if you are on the territory of Belarus or Ukraine, and the phone is registered in the MTS-Belarus or MTS-Ukraine networks, then you can safely call to get help to 0890 - the call will be free. If you are in international or national roaming, then to get help you need call +7-495-766-0166.

Calling the MTS help desk from other mobile operators

How to call the MTS operator's help desk from mobile phones of other operators? In this case, you need dial 8-800-250-0890, since the short number 0890 is available exclusively from MTS numbers. Using the same "long" number, you can reach the help desk from any city phones.

How to call an MTS operator is a question that at a certain point in time is asked by almost any subscriber of a federal mobile communications company. Like any global organization, MTS has its own help and support center for users, working around the clock and seven days a week. A person, including those who are not a client of the company, can call this center and get help absolutely free of charge. What are the ways to get in touch with the support center employees?

To call the MTS operator, you need to call the number selected according to where you are calling from:

From urban.
From the SIM card of another company.
With MTS on the territory of the Russian Federation.
With MTS in foreign roaming outside of Russia.
To answer questions from representatives of legal entities, as well as private entrepreneurs who have entered into a contract with MTS, there is a separate dedicated number.

You can find out more about the options in the following sections of the article, but the most commonly used number is 0890. Unfortunately, using it, you will not contact directly the person who is ready to help you. First you have to go through the wilds of the autoinformer menu, press a certain key combination, and only then will you be able to get on the waiting list.

On a superficial examination, this is inconvenient from the user's point of view, but if we consider the situation in a different way, it was the convenience of the subscriber that led to the emergence of such a system.

The operator regularly has to wait a very long time, and with the help of an autoinformer, you can find out the necessary information, activate or deactivate services. If the "menu" does not contain the necessary items, you will have to wait for the released "live" operator.

How to call an MTS operator directly for free from a mobile

If you are interested in how to call an MTS operator for free from a mobile, you should know that you cannot do without using the voice menu. But if you know in advance which keys to press, then you won’t have to listen to it completely, which will reduce the access time.

Here is a clear instruction for MTS subscribers located on the territory of the Russian Federation:

Contact support on 0890 .
You will hear a story about special offers and company news, then you will be taken to the autoinformer menu. If you are only interested in a direct conversation without an answering machine, do not wait for the end. Press the numbers in the following sequence: first "2", after it "0".
Next, you will hear a story about the program for assessing the quality of the work of support specialists. You can participate in the program, you can refuse - this will not affect the call.
That's it, you are now on the waiting list. An electronic voice will tell you that happiness in the form of an operator's response is not long to wait - a few minutes. The reality is more severe, during periods of the greatest workload "a few minutes" can stretch for half an hour.

You are a corporate client

Do you represent an enterprise or organization, are you an individual entrepreneur? There is a separate federal line for corporate clients. Call 8-800-250-0990 from a mobile phone or from a fixed-line number in any region of the Russian Federation. By the way, when you call him, a “live” operator will answer faster.

You are in national roaming

If the subscriber leaves the home region with an MTS SIM card, the conditions do not change, 0890 is available free of charge.

How to reach the MTS operator from a mobile phone quickly

Thinking about how to get through to the MTS operator without waiting? To defeat the dragon, you need to become a dragon yourself: fill out the MTS questionnaire, pass the interview and go to the training of support operators. Soon, the numbers of familiar call center employees will appear in the telephone directory of your smartphone - call them at least at 6 am on the first of January.

Seriously speaking, there are no magical ways to instantly communicate with the operator. Millions of subscribers in the Russian Federation and neighboring states have signed contracts for the provision of services with the "red-whites". At any moment, the call center is attacked by thousands and thousands of people, and everyone believes that it is the problem that worries him the most important, urgent and urgent. Decided to call 0890 - get ready to wait. Don't want to waste time waiting? We recommend that you try all the options for troubleshooting yourself.

What to do to quickly resolve the issue:

Do you need to find out where the funds were debited from the account, change the tariff, activate or deactivate additional services, check the balance of the packages? On the official website in the section " Personal Area» You can perform any of these operations.
All these useful actions can also be performed via a smartphone: the My MTS application is available for download in Google PlayMarket for Android and in the AppStore for iOS.
Another option is to use the services of an autoinformer. Yes, you will have to listen to all the necessary menus, but usually it is faster than waiting for an answer from a specialist.
On the company's website in the help section "Help" there is a section with a list of frequently asked questions, check if there is a solution to your problem there. You won’t have to look through each answer in the hope of finding the right one: there is a convenient search for the section.

Calling from another carrier

Are you not an MTS subscriber or temporarily do not have access to this SIM card? A separate call center number is available for consultations: 8-800-250-0890. Call this line both from a mobile phone and from a landline phone. The algorithm is almost the same as calling with SIM MTS:

Dial 8-800-250-0890. Connection with this line is not charged (will not cost a penny).
When the voice sounds, you can immediately press "1". After moving to the next section, press "0".
Next, the voice will tell about the opportunity to participate in assessing the quality of work of call center operators. Nothing depends on consent or refusal (the choice of the option you need is done with the buttons "1" and "0").
Now all that remains is to wait until your turn comes and finally talk to a call center representative.

Important! Only subscribers of other companies should call the federal line 8-800-250-0890, with a "red-white" SIM, call 0890.

How to call from abroad for free

You are far from your native land in foreign roaming, and your Internet suddenly disappeared or a large amount was withdrawn from your personal account for no reason? You can express everything you think about the quality of MTS services by calling the toll-free number +7-495-766-0166 allocated for such situations.

What to consider when calling a call center from outside the Russian Federation:

The phone must be dialed with a country code. If you can call within the Russian Federation by dialing "eight" at the beginning of the number, the international format provides for the Russian code "+7" instead.
Only a call to this line from a cell phone in which an MTS SIM card is installed will be free. For any other operators, the call is paid in accordance with the tariffs.