The Gosuslugi portal began operating back in 2009. The resource was developed to provide the population with state and municipal services in electronic form. Recently, the popularity of the portal has increased significantly and the reason for this is the huge functionality of the site. On the State Services portal, individuals and legal entities will be able to access free reference information on the procedure for providing public services, including in electronic format. The portal has a fairly large list of functions, most of which significantly simplify the life of the population. Already, more than 300 services are available online on the site, and the list of opportunities is regularly updated.

Most services are managed through . To access a wide range of government services electronically, you need to register and confirm your account. We talked about it in a separate article. As part of this review, we will tell you what the Gosuslugi portal is, how it can be useful and how to use it.

• Important

Citizens, companies, entrepreneurs and guests of Russia can use the functions of the portal.

Features of the “Government Services” portal

Surely, you came to this page in order to find out how the government services website can be useful for you. In principle, the portal will be useful for every person, because almost all of us use various government and municipal services. On the State Services website you can not only get acquainted with detailed description this or that service, but also to take advantage of them. For example, you can submit an application to the registry office, order a certificate of family composition, receive an extract from the Unified State Register, etc. The resource really has a wide range of possibilities and can be very useful for you.

Main functions of the State Services portal:

• Making an appointment with a doctor;
• Replacement of a passport of a citizen of the Russian Federation;
• Obtaining a new passport;
• Notification of the status of the personal account in the Pension Fund of Russia;
• Vehicle registration;
• Registration of citizens;
• Obtaining and replacing a driver's license;
• Payment of taxes, state duties, housing and communal services and other services.

These are not all the functions of the State Services portal. You can find a full list of services on the official website. As for the process of obtaining a particular service through the information portal, you can find the relevant instructions on our website. You can also ask us your question in the comments or contact the support service of the government services portal.

How to use the Gosuslugi portal

It is probably obvious to everyone that the government services website has a huge range of services. Thanks to the portal, you can not only receive this or that service remotely, but also sign up to receive the service at a time convenient for you. This will avoid wasting time waiting in line. For example, you can, for an appointment with a doctor, submit an application to the registry office, etc. Of course, not all services can be provided through the site. For example, if you need to replace your passport or register a car, you will still have to personally visit the relevant authorities. However, this does not mean that you cannot get a passport. You will be able to leave a request for the required service, and then show up at the appointed time for the service..

As for directly receiving this or that service through the State Services portal, there should be no problems here. To help you, there are detailed instructions that you can find on our website. The main problem you may encounter is the lack of a verified account. As noted earlier, most portal functions are not available unless the user has verified their account. We have discussed the procedure and account confirmation in detail in separate articles, so here we will focus only on the main aspects.

Registration on the State Services portal looks like this:

1. Filling out the registration form;
2. Confirmation of personal data (creation of a standard account);
3. Identity verification (creating a verified account).

If you are planning to create an account on the State Services website, we recommend that you use the detailed instructions provided on our website (links given above). We will end this review on this note. We hope you understand what the State Services portal is and how it can be useful for you. The advantages of the resource are obvious, especially if you often use government services and value your time.

The official website www.gosuslugi.ru makes it possible for individuals and legal entities to successfully log into the personal account of the State Services of the Russian Federation. You can enter the portal using an 11-digit mobile phone number, or using the insurance number of an individual personal account and the password that was specified during registration.

Login to your personal account for individuals You can follow the link above this article, located under the logo. If for some reason you are unable to log in, read the instructions below.

If you do not have an account, you can register one using the instructions at the link: registration on the site. We have prepared especially for you detailed instructions by registering a personal profile on the State Services website.

Forget about the huge queues in city hospitals, housing and communal services, passport offices, traffic police and other government agencies - now everything has become much simpler and more convenient. There is no need to stand in queues - you can do everything online. Just create a personal account on the official website of Gosuslugi.ru, log in and use it without any restrictions.

Login page for your personal account gosuslugi.ru

To enter your personal account, you must go to a special page for authorization https://esia.gosuslugi.ru/ and enter all the required information.

You can also use the button to quickly enter "Login to your personal account", which is located above this article.

After successful entry, you will be redirected to the main profile page, where you can manage information, select, use and order the necessary government services.

Among the main sections of the site, the most popular ones can be noted:

• Appointment with a doctor; - make an appointment with a doctor online, directly from your profile page.
• Sign up at the MFC - provide information that you intend to soon visit a multifunctional center for the provision of state and municipal services.
• Traffic police - provide information to the State Traffic Inspectorate that you need to order the necessary documents, perform registration actions with the vehicle, and pay the state fee.
• Pay fines - pay administrative fines from personal account online, from your bank card or from electronic wallets.
• To sign up for a pension fund - go to a special page and stand in line at the Pension Fund through the website.
• State duties - payment of any government duties with a 30% discount.
• Submit an application to the Civil Registry Office - formally submit an application to the Civil Registry Office through State Services.
• Apply for a foreign passport - fill out all the necessary documents to quickly and easily obtain a foreign passport of a citizen of the Russian Federation. You can also obtain foreign passports for your children.
• Electronic student diary - this service gives parents an excellent opportunity to monitor the progress of their school child, about the general state of affairs at school, read teachers’ comments online.
• Find out your TIN online - find out your taxpayer identification number by your passport number.
• Apply for compulsory motor liability insurance - you have the opportunity to fill out documents online directly from your personal account for compulsory civil liability insurance of vehicle owners.

The catalog of the State Services portal offers citizens a variety of types of online services. All you have to do is select the most suitable category from the list, or use the search, after which you can safely make an appointment with a doctor, pay fines or state fees, order certificates or documents for different cases and places.

Users with a confirmed account will be able to receive almost all available services through the official website of the State Services.

How to log into your personal account for individuals

Individuals can enter the government services account in three main ways:

• By mobile phone number
• According to SNILS
• Using an electronic signature (this method is more often used by legal entities)

Read more about these login methods below.

How to log into your personal government services account by phone number

If you need to log into a user's profile using a phone number, then you just need to go to the main login page, click on the "Phone or Mail" tab, enter your number in any format and password, and click on the "Login" button.

After successful authorization, you will be taken to your account, where you can read notifications, check the status of ordered government services, select the required service to order, and perform any other actions with your personal page on the official website of the portal.

How to enter the State Services account using SNILS

More details are shown in the image below.

How to log in with an electronic signature

It is possible to log into your personal account for government services, including using an electronic signature (if you already have one). To do this, follow the link “Login using an electronic signature”, then you will be asked to connect to the PC a media with a recorded electronic identifier. When you do this, click "Done".

What to do if you forgot your password?

If you lose your personal account password, you can recover it by clicking on the “Forgot your password?” button, which is located under the “Login” button on the main authorization page, or by using the link. You can receive a new password in two ways: using a mobile phone or mail, or using the SNILS number.

Restoring access to your personal account using your phone. Enter your mobile number in the special window and click the “Find” button. If the response from the State Services website is successful, you will proceed to the next step, where you need to enter your SNILS number. Enter the 11-digit identifier and click on the "Find" button. After the search, you will be automatically redirected to the next step.

Sometimes the system may require you to confirm that you are not a robot using captcha images from Google

• An SMS message will be sent to your mobile phone number - a code to restore access to your account. Enter the code in the special input field, come up with a new password for your personal account, which will not be easy to remember, since your account can be hacked and all the information about you can be obtained.

Please note that the system has minimum password complexity requirements - it must contain uppercase and lowercase letters, numbers, Special symbols(For example, "!")

• Use a special generator to create a complex combination of numbers and letters. Click on the "Create" button. If you fill in all the data correctly, you will be automatically redirected to your profile.
• Recovering a password using mail or SNILS is no different from the first method - just follow the instructions on the recovery page available to your account and you will definitely be able to log in and use all the services of the portal.

Personal account sections

1. Notifications

By logging into your account on the portal, the user can immediately see if there are any important notifications. If there are any, their number will be highlighted in a red circle with a number inside. By clicking on this tab, you can go directly to the notifications page. This way you won’t miss an unpaid fine, tax or court debt. The big advantage of the public services portal is that debt can not only be detected, but also paid directly on the website, bypassing queues and saving a lot of time.

• If you actively use State Services and have many different transactions, you can quickly find the one you need by sorting them by type - “Payment”, “Application”, “Draft”.

• You can also find the desired operation by searching. Start typing text in the search bar and the system will display the results.

2. Documents

In the "Documents" tab, you can add data from various of your documents to be able to receive more government services without having to enter data each time.

3. Payment cards

The "Payment Cards" tab contains plastic card data if it was saved when making a payment on "State Services"

4. Settings

The "Settings" tab allows you to manage notifications about the status of services you ordered, payments, support calls, etc. Check the boxes next to the notifications you would like to receive. Notifications can be sent to your inbox Email and on the smartphone screen (for this, the “Government Services” application must be installed on it). Also in the “settings” tab you have the opportunity to connect the receipt of registered letters from government agencies directly to your personal account on government services (the “State Post” service)

Security Settings

From the "Settings" tab of your personal account, you can go to the security section.

Here you have the opportunity:

• change the portal access password;
• ask a security question to restore access;
• enable two-step authorization (after entering your login and password, a code is sent to your phone, which you need to additionally confirm your login);

• configure login with electronic signature;
• change avatar;
• delete your account on "State Services"

Public services is a unique portal of public services in Russia. Millions of users use it every day and successfully get what they came for.

The site is designed to help individuals and legal entities to be able to receive the services provided. The variety of portal services never ceases to amaze. At the beginning of 2018, people had access to 4,000 services and, every year, their number is continuously growing. The government services website has both a version for personal computer, and adapted mobile version, which makes using the portal convenient from any device. On any day convenient for you, you can log in with your details, select the service you are interested in and fill out the application form. After some time, you will receive a notification about the consideration or provision of the service.

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The Unified Portal of Public Services (abbreviated as EPGU) is a system developed by the Russian government to improve the work of state and municipal organizations in the provision of services to citizens. Simply put, the State Services portal allows every adult citizen to receive services electronically without leaving home.

What you should know about the Unified Portal

The State Services portal contains a database of the most popular services provided by the state. The number of federal services currently amounts to about nine hundred. The portal is being improved, and their number is constantly growing every year.

Important! You can use government services through the portal after registration. Registration is possible only if you have a Russian passport and SNILS.

The partners of the State Services website are such departments as the Federal Tax Service, the Pension Fund, the Ministry of Internal Affairs of Russia, the Ministry of Health, Roskomnadzor, Rosreestr, the Social Insurance Fund, the Bailiff Service and many others. Thanks to a wide range of partners, it is highly likely that you will easily find the required service on the site.

What you can do on the State Services portal

It is impossible to list a complete list of services provided in one article, so we will dwell on the main points and principles of operation of the Unified Portal. Conventionally, citizens’ appeals can be divided into categories:

• ordering certificates, extracts, reports;
• making an appointment at a specific department;
• submitting an application for a service or issuing a document;
• payment of bills.

One of the goals of the State Services portal is to provide the ability to perform all these actions electronically. And as practice shows, he copes with it successfully. Let's take a closer look at what you can do through the State Services website.

The structure of the portal consists of certain sections with corresponding services and is presented in the form of a catalog. Thus, the “Family and Children” section allows you to file or divorce, register the birth of children, register maternity capital and child benefits. Through the “Transport and Driving” section you can register a car, find out your fines, apply for or receive benefits for travel on public transport.

If you want to replace your Russian passport, register, or select a polling station for voting, then you should go to the “Passports, registrations, visas” section. In order to register a child or find out the preliminary results of the Unified State Exam and the child’s progress, there is a section “Education”.

The “Taxes and Finance” category is needed to obtain information from the Unified State Register of Legal Entities, to obtain information about, registration of legal entities, entrepreneurs and preparation of declarations. When you need to call a doctor at home, or find out information about the medical care provided, you should open the “My Health” section. If you do not know which category the required service belongs to, you can use the search box on the main page of the site.

How to start using your personal account on State Services

Full registration on Single portal will not take you more than 1-2 days. You can read more about it. To ensure the security of your data, a mandatory condition during registration is confirmation of identity through one of the service centers. Due to this, you will not be able to receive full access services without leaving your home. However, when you enter your passport data electronically, you get partial access to some services (for example, making an appointment with a doctor or searching for fines at the traffic police).

After authorization in your personal account, you can add information about your documents (passport, driver’s license, policy, military ID, birth certificate), which will greatly simplify the procedure for filling out electronic applications. When you log in to the main page, you will see government service informers (tax debt, presence of fines and court debt), if desired, you can disable them in the settings.

When ordering any service in your personal account, you will receive notifications about its status and execution time. If you have any questions about the operation of the site, we recommend that you go to the “Help and Support” tab, which lists the most frequently asked questions. You can also always call the multi-channel phone number 8 800 100 70 10 or write to Telegram.

Before you start using government services via the Internet without leaving home and without wasting time in queues, you must register on the government services portal Gosuslugi.ru. We will consider the process of creating an account step by step below, focusing on each stage of registration special attention.

The portal has several levels of accounts: simplified, standard and verified. The range of services available to you depends on your account level. To fully use the portal and receive services, such as obtaining a foreign passport, you must first create a simplified account, then enter and submit personal data for verification, and then confirm your identity in one of several ways.

Instructions for registering and confirming a State Services account

What will you need to register on the State Services portal?

• mobile phone or email;
• passport details;
• insurance certificate of compulsory pension insurance (SNILS number).

Go to gosuslugi.ru (official website) and click on the button "Register". The registration form is located on the page https://esia.gosuslugi.ru/registration/.

Simplified account registration

At this stage, you need to fill in 3 fields: last name, first name, mobile phone number or email address.

Fill out the form correctly and click the button "Register". After that, confirm your mobile phone number or email.

If you have indicated a mobile number, on the next page in the field "Confirmation code" enter the combination of numbers sent to you as an SMS message. Then click the “Continue” button. If the code is entered correctly and the system has confirmed the phone number, on the next page you need to create a password and enter it twice. Be careful, this password will be used to log in, so it is not recommended to use simple combinations of numbers or letters.
If during registration you specified an email address instead of a mobile phone number, you will need to follow the link from the letter sent by the system to email. Then also set a login password.

Registration simplified account completed! Now you can use a limited number of government services, for which identification confirmation is not required, as well as receive reference and information services. In order for you to be able to fully use the portal, you need to fill out personal information and confirm your identity, thereby increasing your account level. This will be discussed below.

Registration for a standard account. Entering personal data

After notification of successfully completed registration, the system will redirect you to a form to fill out your personal data. It includes passport data and SNILS number. These documents must be prepared in advance. After entering your personal data and verifying it, your account level will be upgraded to standard and you will have more opportunities to receive services on the portal.

You will need a passport and SNILS number (see photo).

Personal information should be filled out carefully and accurately. After this, you need to send them for automatic verification by clicking the “Save” button.

If you do not fill out information about yourself and go to the ESIA personal data page, you will see information that you have a simplified account, an invitation to fill out a profile and a description of the benefits of a confirmed account. Thanks to it, you will be able to use all the services presented on the portal, including ordering.
You can enter basic information to obtain a standard account by clicking on the “Fill out profile” button.

Validation of entered data

After filling out the form at the previous stage, the specified personal data is sent for automatic verification to the Pension Fund of the Russian Federation and the Ministry of Internal Affairs.

Then the system will try to find your TIN in the registers of the Federal Tax Service of Russia.

You will be able to view the results of the check in a few minutes. In special cases, it may take more than a day, but this rarely happens. After this procedure is successfully completed, a notification with the result of the verification will be sent to your mobile phone or email address, and the corresponding status will be displayed on the website.

Now you have standard account and can use a limited range of services, for example, “Make an appointment with a doctor” and “Car registration”.

Identity confirmation for State Services

To fully use government services via the Internet, you need to have verified account. There are 3 ways to confirm your identity on the portal: personal visit to the nearest service center (branch of FSUE Russian Post, MFC of Russia, customer service center of OJSC Rostelecom, etc.); Internet banking of Sberbank, Tinkoff Bank or Post Bank; entering on the website a personal confirmation code received from a registered letter from the official website of the State Services.

Personal contact with the user service center

This method involves visiting a specialized service center. This could be an MFC, a branch of the Russian Post, the Pension Fund, the Department of the Ministry of Internal Affairs of Russia, an office of the Rostelecom company, a bank branch, etc. You can confirm your identity this way for free at any time, simply by visiting a center from the list of government services offered on the website. You will need to present the document that was specified at the stage of entering personal data (citizen's passport Russian Federation or other) and SNILS.

Sberbank Online

Post Bank

Ordered letter

By confirming your identity using this method, you will not be able to access your taxpayer’s personal account on the nalog.ru portal.

In this case, a letter with an identity verification code will be sent to your specified mailing address. You can see an example of such a letter and its contents below. The code is sent by registered mail, that is, in Mailbox You will receive a notification to receive it at the Russian Post office. There you will need to present an identification document and a notice. The average delivery time for a letter is about 2 weeks from the moment it is sent.

Enter the address to which the letter should be delivered and click the “Order” button.

After receiving the code in this way, you need to enter it in a special field on the main personal data page of your personal account:

Some time later (usually the next day) after sending a letter with a code, a free service will be available to you to check its route on the Russian Post website (tracking).

The path of the letter on the Russian Post website looks like this:

The email with the confirmation code arrived in 4 days

There is also a way to confirm your identity using an electronic signature or a universal electronic card.

Result after identity confirmation

If the identity verification code is entered and successfully verified, all services on the portal will become available to you, and a confirmation of your account will appear on your personal account page. You will also receive an SMS notification about the successful completion of the procedure. Congratulations!

To start using the services via the Internet after confirmation, log out of your personal account and log in again using your account.

Finally

Successful work with the Gosuslugi portal!

For several years now, the unified portal of government services of the Russian Federation, gosuslugi.ru, has provided citizens with a convenient opportunity to resolve everyday, family and business issues electronically. Creating an ESIA account on the official website and logging into the personal account of the State Services of the Russian Federation allows you to subsequently apply for certain state, municipal and city services online via the Internet, without the need to additionally contact territorial offices and waste time in queues.

In this article we will tell you in detail how to log into the personal account of government services for a registered individual and how to contact technical support if difficulties arise.

After registering on the portal and confirming your identity, you can access the site using home page or via the direct link https://lk.gosuslugi.ru. Login to government services via login and password is carried out using the Unified Identification and Automation System - Unified System Identification and Authentication. This is a convenient single service for gaining access to the online resources of government and commercial organizations, without the need to register separately on their websites.

An ESIA account is created for each registered user of the state portal who has confirmed his identity. To log in using this system, you will need the login and password received when creating your account. To log in, use your phone number or email address.

For the convenience of citizens, alternative options are provided:

• via SNILS;
• using an electronic signature.

By phone number

The easiest way to use mobile phone- This is the most popular method among the population. And it’s not surprising, because we usually remember our mobile phone by heart. Entering it will not take much time. Moreover, if you have previously used the portal, then most likely the system will automatically enter your login into the authorization form.

Before entering your password, check that your login is correct. If it does not match yours, click on the “Other user” link and indicate the correct one. This is especially true if several family members use the computer.

If the number is not detected automatically or is detected incorrectly, enter the one you specified during registration in the appropriate field of the authorization form. Please note that the number must start with +7 (for Russian providers cellular communications), and not from eight. Then enter your password and click on the “Login” button.

Via SNILS

If you already have a standard or confirmed Account, then you can log into the portal using the insurance number of an individual personal account instead of a login. To do this, in the authorization form, switch to the appropriate tab by clicking on the “SNILS” link

It is impossible to log in to government services using SNILS if you have a simplified account. In this case, we advise you to log in using your phone or email addresses, and then specify information about the document in the settings and wait for verification changes made in the relevant department. After successfully passing the verification, you will be able to use this method to connect to government services.

If you are going to use the public services portal service, personal account, from an unfamiliar computer or device, do not forget to check the Foreign computer box.

What to do if you can’t log in?

It will not be difficult for a registered user to log in to government services - the main thing is not to forget the login and password specified when creating the account. However, there are situations when additional advice from a technical specialist is required. If difficulties or errors arise during authorization, you must contact support:

• by calling 8 800 100-70-10 (toll-free in the Russian Federation)
• +7 495 727-47-47 for calls from abroad (at operator rates)
• For calls from mobile phones, it is recommended to call a short number (free in the Russian Federation)
• send a message to an email address [email protected]

If you have not used the state portal before, you do not have a login and password and you are just about to register, then use the instructions for.

Setting up and reviewing features

If everything went well, you can proceed to setting up, adding personal data and directly receiving the necessary services electronically.

The main page contains all useful information and links to the most frequently used functionality.

Government services for legal entities

To add an individual entrepreneur, LLC or company with another form of business to the portal and activate a personal account for legal entities, you must have a confirmed account of an individual who has the right to act on behalf of the organization (director or other representative of the company with the appropriate rights), i.e. first go through the registration procedure and personal data verification.

If an authorized representative of the company has electronic signature, the verification key certificate of which contains personal data (full name and SNILS), then this electronic signature can be used to confirm identity individual and registration of the relevant legal entity. To do this you will need to install special program- plugin.

A legal entity can also use a number of services via the Internet, for example:

• submission of documents for payment of insurance premiums;
• obtaining a permit for the transportation of heavy cargo;
• confirmation of the type of activity in the Social Insurance Fund;
• payment of traffic police fines;
• issuance of sanitary and epidemiological reports;
• and other services.

You can also add an organization from an existing individual account. To do this, go to view all personal information in the “Personal Information” section.