Doesn't recognize touch id. Touch ID stopped working after update

The first Apple smartphone with a Touch ID fingerprint scanner was the iPhone 5s, which entered the market back in 2013. Since then, the Apple corporation has managed to develop and begin to implement the second generation of the fingerprint module, which is characterized by increased recognition speed and increased reliability. However, problems may arise with any generation of Touch ID, so the editors website I decided to tell you about five ways to fix a poorly working fingerprint scanner in iPhone and iPad.

Activate Touch ID in iOS Settings

Before you start looking for the reason for the fingerprint scanner not working in the iPhone and iPad, you should make sure that it is enabled in the settings of the iOS operating system. To do this, you need to launch the “Settings” application, and then go to the “Touch ID and passcode” section and activate the toggle switches opposite all the parameters associated with this module. If they are already turned on, then they can be turned off and turned on again in order to eliminate the possibility of some kind of bug.

Clean the module from dirt and dust

Since Touch ID scans your finger, you should always keep it clean. Of course, you shouldn’t overdo it when cleaning it, but dirt and dust can cause poor performance of the entire module and lead to incorrect fingerprint recognition. You can clean Touch ID from dust and dirt using a special solution for cleaning electronics. It should be sprayed onto a microfiber cloth and thoroughly clean the entire module for a few minutes, and then test its operation.

Update your iOS operating system to the latest version

Despite the fact that the iPhone and iPad are among the most reliable in the world mobile devices, some failures and glitches may occur in the operation of the iOS operating system. As a result, the Touch ID module may not work entirely correctly on certain firmware versions. This problem is solved by updating the device to the most latest version iOS, which probably does not have software problems with Touch ID.

Finger position when scanning

In some cases, unlocking iPhone and iPad using Touch ID may not occur for the simple reason that the fingerprint scanner cannot scan. To help him do this, you should place your fingertips all over the fingerprint scanner. Additionally, Touch ID takes a while to scan, so don't remove your finger from the scanner too quickly.

Adding more fingerprints

All iPhones and iPads can add up to five fingerprints, which can be used to unlock the device. Apple does not impose any restrictions on this, so the same finger can be scanned several times, thereby increasing the chances of successfully unlocking the device with its help.

If all the described methods for solving Touch ID problems did not help, then you should think about visiting a service center. It often happens that the fingerprint modules in the iPhone and iPad fail and the only way to solve the problem is to visit the ASC. Please note that repair or replacement of Touch ID can only be done at authorized service centers that are able to “link” a new fingerprint scanner to the old hardware.

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Almost every iPhone owner considers the presence of a touch id fingerprint an advantage. This allows you to protect the device from the curiosity of others, increasing the level of protection. Touch id also serves as a key to confirm many transactions, such as banking. Some gadget owners are faced with a problem such as: “touch id does not work on iPhone se.” This type of failure can cause difficulty unlocking the screen and using the device.

There are various reasons why the fingerprint does not work on the iPhone SE.

Common reasons for iPhone SE not responding to Touch ID

1. Incorrect settings initially affect the normal response of the biometric scanner. It's best to stick to Apple's recommendations. A logical solution would be not only to install unlocking using a fingerprint, but also using a password. This approach will make it easy to unlock the device if the sensor does not respond.

Scanner setup features:

• Fingers and the home button should be clean and dry;
• By clicking on the gear, you should select “Touch ID and password”, enter the numbers;
• Next, you should click “add fingerprint” and lightly touch “Home”;
• Ideal if you add 3 to 5 different fingerprints (their position) at once.

All these manipulations make it possible to achieve a quick response of the gadget to touch.

1. Sometimes the poor condition of the owner’s hands leads to the fact that touch id does not work well on iPhone se 1. Burns and cuts lead to changes in the pattern on the fingertips, which, in turn, leads to certain problems in the device reading information.
2. The "Home" button does not respond well due to the appearance of a mud ring. In this case, you should wipe the button with a napkin.
3. Also, the iPhone SE sensor does not work in the cold. Good decision will be adding a new fingerprint in the settings, especially in cold weather. In this case, the sensor will react when it is below zero outside.
4. Sometimes problems occur after updates. You can simply wait for new updates or try to fix the situation yourself. To do this, you should reset all settings, delete existing fingerprints and add everything again.

If resetting does not help, a complete flashing is necessary. It is more logical to entrust this procedure to a competent master.

Also, a visit to the service center is caused by a breakdown of the scanner itself, which sometimes happens with the iPhone SE. Only replacing the part will help correct the situation.

Hi all! As has been repeatedly noted on the blog, all articles are problems or questions that either I personally or my friends have encountered. Actually, this is what the site was created for - to share personal experience and help others with Apple technology. And so, my already quite old, but still working iPhone 5S “gave me” another idea for instructions - its Touch ID suddenly stopped working.

And, as it seemed to me at first, this happened completely and irrevocably. No, but what else can you expect? The device is far from new. Chips, scratches, scuffs, falls - all this was and is. Natural wear and tear of the device cannot be avoided :) Therefore, when Touch ID “fell off”, I was not very surprised. The surprise came only later, in the process of solving this problem... however, let's talk about everything in order.

So, a short background:

1. I updated to iOS 10.3.1
2. After some time, I began to notice that the unlocking sensor did not always work. But, as usual, I didn’t attach any importance to it - maybe my hands were dirty or something else.
3. But after I couldn’t log in to the client bank using my fingerprint, I got into a solitaire game in my head - Touch ID doesn’t work.

Looking ahead, I would like to note that everything was resolved successfully. But now you’ll find out what actions you had to take to achieve this, let’s go!

It is worth noting that if your iPhone has a non-native Home button (for example, replaced after repair), then Touch ID will not function on it. Never. The fingerprint sensor is “hard” bound to system board. One board – one Home button. Also, some sellers immediately sell iPhones with a non-working scanner -.

But we have a different problem - the iPhone stopped recognizing the fingerprint, although nothing happened to it (except for updating iOS). I thought it was a simple system glitch and this is what I did:

And here, it would seem, everything should end. But no, no miracle happened and Touch ID still didn’t work. After this it became clear that the problem was ironclad. And it lies in a train Home buttons:

1. It may be damaged (moisture, careless assembly or disassembly of the device).
2. It may simply not be inserted (not installed completely).

And it seems that this is not my case. I didn’t get the iPhone wet, and the scanner worked great since the last disassembly... But still, the device had to be disassembled and this is what happened:

• I took apart the iPhone.
• Disabled the Home button cable.
• I looked at it and, as expected, saw nothing - it was in perfect condition.
• I put it back.
• Touch ID is working.

To be honest, the result surprised me a little :)

I don’t know why simply reconnecting the cable helped, but the fact remains that after this operation the button began to process my fingerprints normally.

Although I have one idea why this could happen - in the last iPhone time I fell several times, quite hard. I already thought that it would even come to replacing the screen, but in the end everything worked out. And maybe it was the falls that caused all these problems.

With the release of the iPhone 5s, Apple developers introduced new feature Touch Id is a device that reads fingerprints. With its help, users of Apple gadgets can easily make purchases in App Store, unlock your phone, etc. Very often on forums you can find topics about a failed Touch Id.

In this article we will try to figure out why Touch ID does not work on iPhone 5s/6/6s and how to fix it?

To begin with, it should be noted that if the device began to fail after a recent update, you will most likely have to do a system rollback and return to the previous version of iOS.

If this method does not help you, you should resort to the options outlined below for fixing Touch ID.

Touch ID stopped working on iPhone 6/6s/5/5s

Mechanical repair of Touch Id is a last resort

What to do if Touch Id does not respond to any actions? In this case, if the Touch ID fails as a result of a software failure, hard reboot systems should help. To do this, hold down the Home and Power keys and hold until the device reboots.

If this problem was software in nature, a reboot will solve the problem. If there was any physical impact on the phone, you will have to contact service center, where a qualified technician can diagnose and, if necessary, fix the problem.

Touch ID doesn't work on iPhone 6 - repair it yourself

If minor malfunctions in the Touch Id device periodically occur, Apple developers advise reconfiguring, in other words, making a new fingerprint and getting rid of the old fingerprint.

It is recommended to do this periodically so that the fingerprint data in the device is fresh, because Human skin on the hands is constantly exposed to various factors, and therefore the print may change slightly.

In order to make a new fingerprint, you need to go to “Settings”, then select “Touch Id and password”. Remove old prints. After that, click “Add fingerprint” and perform the necessary actions in accordance with the instructions.

Touch ID stopped working in the App Store on iPhone 5s/6/6s/5

Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, but sometimes there are cases when the problem lies in incorrectly installed software.

There are also complaints on the forums about a glitch when the App Store does not see Touch Id. How to fix this?

1. Go to the gadget Settings and look for “Touch Id and password”;
2. Find the section “Using Touch Id” and disable “App Store, iTunes Store”;
3. Reboot the iOS device;
4. We return to the Touch Id settings and enable “App Store, iTunes Store”.

After these steps there should be no problem.

Problems with iPhone 6. Touch ID does not work in winter, in cold weather

There are many complaints about the poor performance of Touch Id during the cold season. It is very simple to explain the reason for this problem - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.

Frequently updating your fingerprint or creating a “cold” fingerprint will help you solve this problem. Scan your fingerprint while out in the cold. However, it is believed that these methods help only partly, however, if there is an urgent need for this function in the cold, it is worth a try.

Touch Id does not work on iPhone 6/6s/5s/5 due to exposure to water and dirt