Is it possible to change the size on Aliexpress after payment? How to change an order on Aliexpress after payment? How to change the size and color of an order on Aliexpress after placing it? Contact the seller to change the size after payment

From this article you will learn how to change an order on Aliexpress after payment.

Not always purchases on Aliexpress pass without errors, especially for new users. In some cases this is due to inattention, and sometimes to inexperience. So, after paying for the order, buyers may discover that they accidentally chose the wrong size, color, delivery, and so on. What to do? Is it possible to change an order after payment? Let's answer these questions.
How to cancel an order on AliExpress and get a refund?

If you have not encountered this site before and are just starting to delve into the peculiarities of shopping, then we recommend reading our instructions for beginners - “Registration and first order on Aliexpress: step-by-step instructions” .

Is it possible to edit an order on Aliexpress after payment?

First of all, let's see if it is possible to change the order details to Aliexpress .

So, you placed and paid for your order, but discovered that you selected one of the parameters incorrectly. In this case, you will not be able to do anything with the order, but you can still view the details, but you cannot change anything.

What to do? Don't worry, because while the purchase has not been sent to you, there is still a chance to change everything.

How to change the color or size in an order on Aliexpress after payment?

There are two ways to change the parameters of a paid purchase.

Method 1. Canceling an order

This is the most radical way. That is, you cancel your order and place it again. For this:

Open section "My Aliexpress" and go to "My orders"

My Aliexpress

You will be shown a list of all the purchases you have made. Find the one you need and click next to it "Cancel the order"

Cancel the order

The system will immediately prompt you to indicate the reason for refusing to purchase. Click on the line and select from the list, for example, "I don't need this product"

Selecting the reason for order cancellation

After this, confirm your decision by clicking on the button "Send"

Your request will now be sent to the seller. He must review it and confirm it. To avoid unforeseen situations, additionally write to the seller that the order was placed by mistake. This is due to the fact that some sellers, in order not to lose the client, write that the order has been sent and reject the request.

Method 2. Contact the seller

This method does not require cancellation of the order for Aliexpress. All you have to do is simply write to the seller about the error and ask them to fix it.

To do this also go to "My orders" and select at the top of the order window

Message to seller

After this, a window for sending messages will open. Here you will need to write a request to change the color or size of the product. It is worth noting that you need to write in English, since it is unlikely that a Chinese person will understand Russian. Any translator will help translate the message if necessary, for example, Google. After sending the message, wait for the seller to edit and send your order.

Read the article if you don’t know how you can change your order on Aliexpress.

Any person wants to make profitable purchases while saving the family budget. Aliexpress helps you not only save money, but also buy any necessary item for yourself, for your home, as a gift, for your family, and so on. This marketplace has everything you need.

If you are not yet registered on Aliexpress, then do it in a couple of clicks. Read how to quickly and correctly create an account on the largest trading platform in the world. You can also watch the video instructions at this link and register using it.
It often happens that the order has already been placed, and then the buyer realizes with horror that the color of the product, its size or quantity were chosen incorrectly. Is it possible to somehow change these parameters, and how?
Read this article for information on how to edit an order after placing and paying. Is it possible to change parameters without canceling the order?

How to change or edit an order on Aliexpress after payment?

If you need to change the quantity of goods after paying for the order, then you cannot do without canceling the order. Newcomers to Aliexpress shopping often ask: how to change or edit an order on Aliexpress after payment, if you need to correct, for example, the quantity. I would like to just make one click and change the parameters, but that won’t work. You will have to cancel. Here are the instructions:

Go to the Aliexpress website. In the upper right corner you will find an active link with a drop-down menu " My Aliexpress" Click " My orders».

How to change or edit an order on Aliexpress after payment?

The site will redirect you to a page with a list of orders that you have ordered before. On the right, under the cost of the product, you will find the button “ Cancel the order" Click on it.

How to edit an order on Aliexpress after payment?

Now, from the drop-down menu, select the reason for canceling the order and click on this line.

How to change an order on Aliexpress after payment?

Click on the button " Send».

How to change or edit an order on Aliexpress after payment?

The seller will receive a message from Aliexpress that you want to cancel the order. He will confirm this action, and after a few days your money will be returned.

Important: You don't have to wait for the seller to provide his consent to cancel, and Aliexpress sends you the money. Place a new order with the correct parameters, without errors. This way you can gain time and get the necessary goods faster.

You can change the size and color without canceling the order. This often happens on Aliexpress when the buyer mistakenly presses the wrong button, or even forgets to set the color of the product. To solve these and other problems, Aliexpress provides messaging between the buyer and the seller. Read the instructions below on how you can change the size and color of a paid order on Aliexpress:

Open the main page and in the right drop-down menu click " My Aliexpress».

How can I change the size and color of a paid order on Aliexpress?

The site will redirect you to a page with information about active orders. Find in the line with this information " Expected to be shipped" Click on it.

How can I change the color of a paid order on Aliexpress?

A new page will open with your order that you want to change. Click on the link " Message to seller».

How can I change the size of a paid order on Aliexpress?

Now write your request to edit the color or size in the form. But you need to write in English. You can translate using any online translator. For example, the text would be: “ Please change the color in your order No.——-" In English this sentence should be written like this: “ Please change the color in the order No——-" Be sure to include your order number to make it easier for the seller to find it.

How can I change the size and color of a paid order on Aliexpress: how to write a message to the seller?

Click " Send" The seller will read your message, edit your order, and you will get what you need. Thanks to such actions, there is no need to cancel and then re-order the product. Follow everything step by step and wait for the goods to be delivered to the post office in your city.

Video: How to cancel a paid order on Aliexpress?

The variety of clothes, shoes, accessories and other consumer goods has always attracted buyers from different countries. And, if stationery or, say, a wallet can be bought without trying on, then buying outerwear and underwear has always stopped buyers. In fact, Chinese sellers have thought of everything. Each product category has its own table. Based on it, you can choose your size and purchase your treasured item. But it’s not always possible to find a table and navigate it correctly. To avoid making mistakes when purchasing, below we will consider examples of tables for clothing, shoes, underwear and hats.

Navigation

Size tables on Aliexpress, how to use them

Clothing, shoes and some accessories in the form of hats have size tables. Moreover, you can find them on every product page. There is a table with measurements immediately below the price or color of the product and is called “Sizing info”.

Depending on the item and the size range supplied by the seller, size tables may have different values. For example, one supplier sells T-shirts only in sizes from M to XL, another from S to 5XL. The shoe scale can also have different sizes.

In addition to paying attention to the available sizes in the table, you need to be able to determine the size correctly. For this purpose, “Sizing info” has certain indicators. For each item they are different, for example, for trousers - waist size, length from hip to ankle; for a T-shirt - chest circumference, torso length.

Here are the names of the tables, which are presented in English:

For sweaters and outerwear:

Everything is indicated in centimeters (sm or cm). Size parameters from English to Russian, for example: Sleeve— sleeve length, measured from the shoulder seam to the wrist. Body Length- body length. Measured from shoulder to hip. Chest Width- chest circumference. Cross Shoulder- shoulder width. The measurement is taken from the shoulder of the right arm to the shoulder of the left.

For clothes from the “Bottoms” section -:

The picture above shows an example of a women's table. Men's and children's sizing charts are similar. Parameters used: Waist Width, Hip Width, Pant length, Thigh width - indicated in centimeters, where Waist Width - waist circumference, Hip Width - hip circumference, measured approximately 5 cm below the waist, Pant length - trouser length, Thigh width - circumference hips in the most voluminous place. A clear example of how to measure your parameters for a sizing chart can be found in the adjacent tab “Sizing info” - “How to measure”:

For hats:

When choosing hats, you need to measure your head circumference. With the result obtained, find your size in the seller’s table.

Children's things, features, what you should pay attention to

Booties;
Boots and footwear;
Sneakers and sneakers;
Leather shoes;
Sandals;
Children's slippers.

When choosing shoes for little ones, pay attention to the fact that American or European sizes may be indicated on the product page. Less often Brazilian or English.

For older children from 3 to 15 years old there is its own section and. Here are the following types of shoes:

Sport shoes;
Boots and footwear;
Sandals;
Leather shoes;
Slippers;
Flip-flops and clogs.

The size chart looks like this:

To correctly measure your child's shoe size, take a blank sheet of paper, a pencil and a ruler. Place your foot without a sock on the paper. Trace it with a pencil. Now place a ruler on the drawing and measure the distance from the big toe to the heel. Transfer the resulting length to the size table and find a match.

Lingerie underwear, how to determine bra size, detailed instructions

Either questions arise about the correct indication of the address, or problems with payment may arise, etc. Even some experienced buyers may not know what nuances there are in placing orders. For example, not all users know how to change the delivery method. Let's take a closer look at how to do this.

Once on the product page, the user can view all available shipping methods for the offer on the “Shipping and Payment” tab.

He will be able to choose the desired method in three stages:

When the user decides to immediately place an order on the offer page. Before clicking on the “Buy Now” button, the buyer needs to click on the arrow next to the current delivery method.

In the window that opens, you must select the desired method. To do this, click on the radio button on the left side opposite the required method. After this, click on the “Ok” button.

Only after this you need to click on the “Buy now” button. If you close the page with the selected shipping method and open it again, you will have to select the shipping method again.

When the user is about to check out from the cart.

When placing an order from the cart, the user needs to click on the arrow next to the current delivery method, and in the drop-down list he should select the required option. Only after this should you click on the “Order from this seller” button.

When the user has already started placing an order.

At the stage of placing an order, the buyer can still change the delivery method. To do this, click on the arrow next to the current delivery method.

You must change your shipping method before you pay for the transaction.

Is it possible to change the delivery method after payment on Aliexpress?

There are times when a person, having paid for a purchase on the website, suddenly discovers that he made a mistake and indicated the wrong data. The same can happen with the delivery method. Usually, when choosing a free delivery method, users are not particularly interested in which transport company will ship their order. But for one offer, several free methods may be available at once (they all differ in delivery speed).

Some users still pay attention to what free delivery methods are available and choose the best method. But sometimes the buyer can forget about this, and, having chosen the free default method, pays for the purchase, and then discovers that he could have chosen another, more convenient free delivery. Or the buyer wanted to select expedited shipping, but forgot to select it during checkout. It is important to know that after paying for the order, the user can no longer change the delivery method in the order itself. That is, he cannot go into his paid order and specify a different delivery method. But there are two ways to help solve this problem:

If you discover immediately after payment that you have chosen the wrong delivery method, cancel your order and place it again. To do this, go to “My Orders”, find the required order and click on the “Cancel Order” button.

This button will be active as long as the order is at the shipping stage. Once the seller ships your order, you will not be able to cancel the transaction. But this method has several disadvantages. Firstly, the seller may not accept order cancellation. Secondly, even if the seller accepts the cancellation, this may not happen immediately, but after a couple of days. Likewise, it will take a long time for the funds to be returned. During this time, the cost of the product may increase. Due to this, the new deal will no longer be so profitable.

You can try to ask the seller to change the delivery method. To do this, select the required order and click on “Message to seller”.

Explain to him in a message that you accidentally chose the wrong delivery method and would like to use another method. But this option is only relevant if you want to choose another free method. Or the cost of the required delivery will be exactly the same as the incorrectly indicated one. There is also a disadvantage to this method - the seller may not respond to the message.

Therefore, in order to avoid such situations in the future, it is necessary to check all the details of the order before each placement. Be sure to check which free shipping methods are available on offer.

Happy shopping everyone!

The choice of sizes of clothes, shoes and accessories should be approached very carefully, since the Aliexpress website is a trading platform with a huge number of sellers, each with a different interpretation of sizes.
But not always for some reason, you can pay attention or miss some detail and as a result, having unpacked your parcel, you may find that the ordered product is small or, conversely, large in size.
In this article we will tell you what to do if you receive a product with a size that does not suit you.

How to choose and determine the correct size on Aliexpress?

Earlier in our article we described how you can
The main criterion for determining the correct size is to take your own measurements and then find the appropriate size in the size chart in the product description.
In any case, we advise you to write a message to the seller before placing an order and ask him to determine the correct size according to your measurements.

What is the cost of a product that can be returned if the size of the product from Aliexpress does not fit?

If you open a dispute because the size is right for you, you should not expect a 100% refund; as practice shows, Aliexpress returns 50 to 90% of the order value to customers.
The refund amount will depend on all the circumstances - the difference between the actual dimensions of the product and the parameters stated in the product description; who exactly selected the size, etc.

What to do if the size of the product from Aliexpress does not fit?

If the seller’s measurements of the item were correct, that is, he sent the size according to the parameters you specified, and the mistake was made by the buyer (you took the measurements incorrectly), then in this case you should not count on compensation.

To begin with, if the size of the product from Aliexpress does not suit you, look at the order protection time and, if necessary, extend it.
If you receive an incorrect size product from Aliexpress, you have a couple of options to resolve this problem:
- open a dispute and demand compensation from the seller.
- negotiate with the seller about the exchange of goods.
- give away, sell unsuitable goods.
Now in detail on each point.

Opening a dispute and refund
If you receive an item of the wrong size, you can open a dispute with the choice of the reason “size does not correspond to the description” and indicate the amount you want to compensate (I advise you to start with the cost of the item and gradually reduce it).
As evidence, attach a photo with measurements of the item (it is advisable that the photo shows a centimeter and the item itself).
If the seller does not agree to accept the dispute, the dispute will automatically escalate and your arguments with the seller will be considered by the Aliexpress administration.
As a result of the dispute, if you were right, you will be refunded the money for the product that did not suit you (most likely this will be partial compensation).

Agreement with the seller on the exchange of goods
Another way out of the current situation with the wrong and inappropriate size is the option of exchanging the product for the correct size.
Sometimes a Chinese seller may agree to refund the full price for an item if you send it back to China.
In this case, I advise you to weigh the pros and cons, namely the expediency of such a transaction, because if the item is cheap or heavy, then it will often be more profitable for you to ask for partial compensation in a dispute than to spend money on sending the parcel back to the seller.

Selling the wrong product
An excellent way to get a refund for a product whose size does not suit you is the opportunity to sell it to acquaintances, friends, or place an advertisement on various forums and message boards.
It would also be a great option to give someone something that doesn’t suit you.

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