Webmoney hotline. How WebMoney technical support works
Sooner or later, each user had complex questions that required immediate solutions. This usually happens during the first stages of using the wallet, when the client is just beginning to trust the system. But no one is immune from problems, and WebMoney technical support is always ready to help. Find out what services it provides and how to ask for help below.
Such a huge payment system, with the help of which thousands of people make money transactions every day, must have a clear system of assistance to its clients. It can be said that helping your customers is one of the most important pillars of the wallet.
Along with withdrawal and transfer of funds, payment of utilities and other things, there are other services that help you understand monetary transactions:
- 24/7 WebMoney online support;
- hotline technical support services for users;
- a forum where users discuss pressing issues and share advice;
- Wiki, a body of knowledge that covers the most common and popular questions.
Online user support
As soon as the client asks a difficult question, a difficult problem, it will be resolved within half an hour. To do this, you need to write a letter describing the current situation or simply ask about your problem on the forum. How to do it?
In the "About the system" section, which is located in personal account e-wallet, there are details for contacting various supports for this e-wallet: financial, technical, you can even contact the certification center. The administration will respond to every question and explain the situation with the current problem to the system client.
In the technical support service, an interesting list appears with many branch services, which, in turn, are narrower cells for help. Each user must decide which category his problem belongs to, and then select the desired category from the list and ask a question. When asking a question, the user can choose where it is more convenient for him to receive the answer: to his personal mailbox or to .
Sooner or later, each user had complex questions that required immediate solutions. This usually happens during the first stages of using the wallet, when the client is just beginning to trust the system. But no one is immune from problems, and WebMoney technical support is always ready to help. Find out what services it provides and how to ask for help below.
Such a huge payment system, with the help of which thousands of people make money transactions every day, must have a clear system of assistance to its clients. It can be said that helping your customers is one of the most important pillars of the wallet.
Along with the withdrawal and transfer of funds, payment of utilities and other things, there are other services that help you understand money transactions:
- 24/7 WebMoney online support;
- technical support hotline for users;
- a forum where users discuss pressing issues and share advice;
- Wiki, a body of knowledge that covers the most common and popular questions.
Online user support
As soon as the client asks a difficult question, a difficult problem, it will be resolved within half an hour. To do this, you need to write a letter describing the current situation or simply ask about your problem on the forum. How to do it?
In the “About the system” section, which is located in the personal account of the electronic wallet, there are details for contacting various supports for this electronic wallet: financial, technical, you can even contact the certification center. The administration will respond to every question and explain the situation with the current problem to the system client.
In the technical support service, an interesting list appears with many branch services, which, in turn, are narrower cells for help. Each user must decide which category his problem belongs to, and then select the desired category from the list and ask a question. When asking a question, the user can choose where it is more convenient for him to receive the answer: to his personal mailbox or to .
The WebMoney Support electronic payment system support service is designed to quickly resolve technical issues that arise while working with the service. Below we will discuss the possibilities of seeking help and guidance on how to do it correctly and as quickly as possible.
Webmoney customer support options
Information on all ways to seek help and advice is located on the main page of the service in the “Help” section. By following the link "Financial support", you will see all possible ways to contact system specialists.
The following options are also available to resolve problems:
- Technical support – online service “WebMoney Technical Support”.
- Hotline number – numbers to support Russian WebMoney clients in Moscow and St. Petersburg.
- Official WebMoney forum.
- Knowledge base – WebMoney WiKi.
You can also read the help information yourself in the “Help” section, where fairly complete instructions on using the service with screenshots are presented.
How to use technical support
The Webmoney Support service is the only full-fledged way to communicate with system specialists. Despite the fact that WebMoney officially has a technical support hotline over the phone, its numbers are paid for calls within Russia, which rightfully scares off users. The advantage of communicating by phone is that the answer to the question comes in real time and the situation is considered promptly and individually.
At the same time, specialists from the WebMoney Support online service also provide answers to questions relatively quickly and free of charge. A simple situation can be resolved within 24 hours. To submit a support request, authorization in the system is not required. This can be done from the main page of the service:
If you choose the method of receiving a response by e-mail, then authorization in Keeper will not be required. This is indispensable for those cases when access to the wallet is lost and it needs to be restored.
In addition to the notification method, you need to select the service to which the request is sent. There are many of them in the drop-down menu, but they can be grouped into main areas:
- directly technical questions about working with the system;
- lending;
- questions ;
- certification center;
- arbitration (dispute resolution);
- issues of linking cards and accounts, depositing and withdrawing money;
- other possibilities for interacting with the system.
When you select one or another item, a hint appears under the filled field as to what exactly this section involves.
After sending the request to email You will receive a confirmation link. You will also be sent information to track the status of your application (username and password).
In the personal section you can track the status of your application. As soon as the issue is resolved, it is moved to the “Archive” section and all correspondence regarding it will be available to you at any time.
If suddenly the problematic situation happens again, you can click the “extract from archive” link and resume communication with a specialist again.
When authorizing using a keeper, the interface is identical. However, in this case, if you submitted your application via e-mail, you will not see your application. Authorization for tracking correspondence must be carried out in the same way as when sending.
A relatively new way to communicate with technical support is Ant's virtual consultant.
Enter your question in the online chat, and the ant will give you a short guide to action. Interestingly, he sends the instructions to the WiKi section to read.
WebMoney WiKi Knowledge Base
The section is formed and supplemented by the participants themselves, who have a certificate of at least personal and a business level (BL) above 10. Here you can read comprehensive instructions and guides on the use of various keepers, input-output, translations and technical problems. You should refer to this section if you want to try to solve the problem yourself without contacting support. The advantage is the relevance of the instructions, their compliance with the current conditions of translations and use of the system. You can access the knowledge base from the “Help” section.
Official forum
At the official forum, participants exchange opinions and experiences on current issues of WebMoney. The discussions promptly reflect the occurrence of technical problems with the service, changes in conditions, and discuss possible scams and dangers.
To send messages on the forum, it is enough. It is also recommended to use the forum at the stage when you want to figure out the problem yourself without sending a support request and hear the opinions of other users who may have encountered the same thing.
Any user will sooner or later encounter organizational or financial problems on the site payment system, so you should know how WebMoney technical support works. When first getting acquainted with an online wallet, a new client most often looks for answers to questions on the Internet, on forums, and not in the relevant sections. In addition to ready-made recommendations, the site contains contact information for communicating with a specialist. How is the technical service organized, and in what cases can you ask for help?
The multi-user payment organization serves hundreds of thousands of people daily who make financial transactions through an electronic wallet. Therefore, customer feedback must be streamlined and work at its best. In addition to regular transfers and bill payments, Webmoney provides a number of other services that sometimes bring owners account into a kind of stupor. Experts will help you understand this situation:
- 24/7 online technical support;
- hotline;
- forum.
As well as the most common and popular questions, the answers are described in the corresponding knowledge section of the Wiki.
Consulting users online
Whenever there is a problem with operations or a malfunction in the functioning of the Webmoney wallet, there is no need to run around the sites and look for information, wasting your precious time. It is enough to ask a question in writing describing the situation by sending a letter, or ask for advice here on the forum.
