There is no sound during a phone call. What to do if the sound on your phone does not work

Can't hear the sound on your phone? The tips in our article will help you solve this problem.

With the release of new phone models, it began to replace all existing devices. For a long time now, you can use it to listen to music, play games, watch videos and even work. Unfortunately, it can experience problems when the sound on the device disappears.

The main signs that your phone has a sound problem:

Complete absence of sound signals.
Echo, hissing during a conversation.
Frequent changes in the interlocutor's voice, interruption in voice volume.
Melodies and signals are heard quieter than before or are not reproduced at all.

To find out what the problem is, you need to check the device. Now you don’t have to go to a repairman; you can do it yourself.

First, check the volume control. It is usually located on the phone body on the right or left side. After pressing the button, make sure that the slider is in the maximum position. The volume in games or when listening to music can be adjusted with this button.

If it doesn't help, move on to the next step. Let's try to look for an error in the device settings.

To do this, you will need to go to the menu on your smartphone. In the "Settings" window, select the "sound" section. Next, select “Volume” and move the slider. These steps will help you adjust your phone volume.

The reason for the lack of sound may be that the speaker is clogged or broken. If the speaker is clogged, it is quite enough to wipe it with a cotton swab or napkin, and then blow it out.

To check if the speaker is working properly, just switch your phone to speakerphone. If the interlocutor can be clearly heard, then the cause of the breakdown is in the dynamics.

Sometimes sound problems cause new ones installed programs. Look at which of the programs you installed last and try to remove them.

As a last resort, you can return the phone to . If even this method does not restore your sound, then the reason lies in the breakdown of the device.

If you lose sound, don't despair. You can try to fix your phone at home. Try the methods described above to find the cause. In this case, you won’t even need to disassemble the device.

But, if you still couldn’t correct the situation and get the sound back - the best solution will return the phone for repair.

Dear readers! If you have any questions or comments on the topic of the article, please leave them below.

Read why the sound on the phone disappeared when receiving SMS, calls, playing music, or using headphones. Let's understand all the reasons and what to do. Sound problems often occur on Android tablets and phones. They may be associated with software failures and hardware violations.

Malfunctions occur due to careless use, installation of applications not from the Play Market, or normal wear and tear of parts. Let's figure out why the sound on the phone disappeared and how to get rid of this problem.

Why is there no sound on my phone? Check your settings!

First, check the sound using the volume button, perhaps you turned it down and forgot about it. In this case, it is enough to increase the volume using the “+” key located on the side panel of the phone. If the sound on SMS has disappeared on your phone, it will take a little longer to fix it.

In 80% of cases, sound that has disappeared for no apparent reason can be returned by simply correcting the settings. To do this, you need to first check them, and then move the necessary sliders to the active position. You can check the settings using the following algorithm:

Open the main menu and find the gear icon labeled “Settings.”
A large list will open in front of you, from which you need to select the “Sounds” or “Volume” tab. The name will depend on your version of the Android operating system.
A list of volume modes will appear in front of you; adjust the slider for each. If you do not receive notifications, then you need to go to the tabs that regulate their delivery and sound. Here you can not only adjust the volume, but also select a melody or allow certain applications to send you notifications.

In most cases, this setting is enough for the phone to start working normally again. After you set the necessary parameters, check the sound.

If the phone works fine, you can hear the caller and the sounds of certain applications, but you cannot use the radio or play media files normally, then the problem may be with the software.

In most cases, all you need to do is turn up the volume in the player or a separate application. If you cannot play a certain file, then you may not have enough codecs. Download audio codec packages or install a new player.

What should I do if the sound in the phone settings does not turn on?

Sometimes the sound disappears due to a conflict between the system and a particular application. In this case, you will not be able to change the settings; they will not be saved. Remember after installing which application the problems appeared, disable or delete it. Then reboot the device.

If you have recently installed a lot of programs, then you need to use safe mode downloads:

Press the power key.
From the menu that appears, select “Shutdown” (it may be called “Turn off power”). Hold your finger on it for 5-6 seconds.
A notification should appear indicating that you have entered Safe Mode. Confirm your choice with the “Ok” button.
The device will shut down and start in Safe Mode and will not run third party apps.
Check if the sound works in this usage mode.

If sound appears, then you need to remove some of the applications that you installed last. Please note that the instructions provided for putting your smartphone into safe mode may not work with all systems. Most often, the algorithm is useless for gadgets that have their own modified shells.

You can also do backup copy your data using cloud storage, and then reset the settings completely. Rolling back changes made by the user will allow you to get a clean phone without viruses and other files that can negatively affect the operation of the device.

Incorrect flashing

You can find many versions on the Internet that allow you to personalize your smartphone. But not all of them are safe. Often, after updating the firmware, users encounter various problems that cannot be solved by simply changing the settings.

For example, you can install firmware that does not include drivers for the speaker or correct operation of audio equipment. Then you will find after turning it on that the sound on the phone has completely disappeared.

Only re-firmware or rollback can help in this situation. To do this you need to use special programs or enter Recovery mode. But it is best to be careful about installing the operating system on your smartphone. Carefully study the developers' instructions, install only those firmware that are suitable for your device model.

Android software glitches

Software problems may also include the loss of sound on the phone. The reason may be as follows:

installation of programs from unreliable sources;
launching utilities that require ;
reset;
conflict of applications with the software shell;
independent device firmware.

First, you need to check the state of the process responsible for the operation of the smartphone’s sound devices.

To do this you need:

Open system settings.
Select the “Applications” tab from the list.
Select the "Application Manager" section.
Swipe the screen from right to left to open a list of running processes.
Find the audio service in the list of running applications and check its status. If necessary, you need to activate this process.

If for some reason the service does not turn on, then first do a factory reset. This is best done through the system settings menu, but you can also use the factory option - to do this, you need to go into Recovery mode and select the backup and reset option.

Hardware problems that cause the phone to lose sound

If none of these methods help, then the problem may be hardware. Such reasons include 15% of situations where the sound on the phone is lost. What to do in such situations? If you don’t know how to operate a soldering iron, or at least don’t know how to disassemble it, then you’ll have to hire a specialist. Most often, hardware failures occur due to:

voltage drop (short circuit);
moisture getting inside the device;
using the device in a dusty room;
impact or fall.

A small percentage of sound problems are caused by defective parts. During the first months of using the smartphone. It can be repaired for free if you haven’t dropped or flooded the gadget with water.

If you dropped your phone into water or accidentally spilled any liquid on it. You need to put your smartphone in a container with rice, and then immediately contact service center. It is not recommended to turn on the device after drying. The technicians need to report the problem honestly so that they can begin repairs as quickly as possible.

Broken speaker

If the phone works through a plug-in headset or only on speakerphone, but you cannot hear the other person, then the problem most likely lies in the speaker. Advanced smartphones have several speakers installed - some provide sound while listening to music or speakerphone, while others make it possible to hear the interlocutor in simple telephone conversation. Most often the main speaker fails. The reasons may be as follows:

Clogged movable membrane. At maximum volume you will be able to hear quiet sound. The sound almost never disappears completely. With this option, you can try cleaning the speaker yourself using a soft brush and a cotton swab. This advice is only suitable if you have access to this module, for example, the speaker is located openly under the removable cover of your smartphone.
Burnout or short circuit of the speaker coil. When the sound is played, a slight crackling sound will be heard - this is the main symptom of this malfunction. At the same time, you can hear the interlocutor or the media file being played. The only way to get rid of the problem is to replace the speaker along with the coil.
Broken coil winding - in this case, the sound of the speaker disappears completely. This can only be corrected by replacing the failed spare part.

If you have lost the sound of the speaker on your phone, you will most likely have to contact a technician. Before contacting a service center, test the operation of the speakers in different modes. Try to describe the operation of the speakers as accurately as possible. This will allow you to pinpoint the problem so that the technician does not have to look for it for a long time.

Audio jack problems

One of the stages of checking the operation of the speakers is connecting headphones. If the sound is heard in them, but not clearly, then you can try to cope with the problem on your own. All you have to do is blow out the connector and check the headset sound settings.

Sometimes the audio jack also affects the performance of the speakers. You may notice that there is no sound on your phone after using headphones. Most often, the phone detects it even when the headset is turned off; you can see the corresponding icon at the top of the screen. In this case, you can restore the functionality of the nodes to play sound yourself. To do this, do the following:

Before removing the headphones, hold down the volume up button;
connect and disconnect the headphones several times;
blow out the headset jack with compressed air;
If a little water gets into the connector and under the volume button, you need to partially disassemble the device and clean the contacts from oxide.

Sometimes small tendrils are clamped into the audio jack to hold the headset plug in place. You can use a thin tool to loosen them yourself or take the phone to a specialist for repair.

Audio amplification board malfunction

A malfunction of the sound card can be determined by the sound control button. It stops functioning. You can only remove debris that is stuck under the button yourself; to do this, you need to take a toothpick and carefully clean out the gap.

If the button does not work after cleaning, then the reason is the sound card. It fails for various reasons:

moisture getting inside the smartphone case;
mechanical impact (impact or fall);
manufacturing defects;
overloaded operating mode, leading to strong heating of the device (simultaneous operation of a large number of “heavy” applications).

This breakdown can only be fixed at a service center, where you can conduct a thorough diagnosis of the device and replace the board.

Cable wear

If your smartphone's volume control button or sound device is placed in an unusual place (for example, on back cover), then the problem with loss of sound may be in the cable that powers this module.

Nowadays you almost no longer find smartphones in the slider or clamshell form factor, but those who used phones a few years ago can remember such devices. However, some manufacturers and operating system Android often uses similar form factors.

Due to regular movement, the contacts of the cable become frayed and functionality can only be restored by replacing the conductor with a new one. It is almost impossible to restore the cable at home.

You can determine that the problem is in the loop by one sign - the sound disappears and you cannot regulate it. Manufacturers promise to return to outdated form factors, so soon the problem of regularly replacing such conductors will be relevant again.

Thus, if you have lost sound on your device, you must first check the gadget’s settings, and only then contact the service center. If you have unsuccessfully flashed your device and are not sure that you can install the correct software yourself, you should also contact specialists. In most cases, they will recommend that you install standard (custom) firmware.

Sometimes there is a situation when, after a call on Skype, the sound on the computer disappears. But up to this point everything was working great. And for the sound to appear again, you have to restart the computer. In such a situation, you need to reinstall the sound drivers, as well as the DirectX drivers. In addition, you need to check your computer for viruses; the problem may arise because of this. Alternatively, you can try to restore the system to the control point when the sound was still working normally.

The sound may disappear or be interrupted for another reason - low Internet connection speed. If the sound is “ ”, then this is also connected to the Internet. The only way out in this situation is to switch to a faster tariff or change provider. In addition, there may be a problem with the modem or Wi-Fi - they may have low bandwidth or be completely damaged.

Hardware problems

If the sound of your interlocutor disappears during a Skype call, it is most likely due to either your microphone or the speakers of the interlocutor. The first thing to do is determine who is to blame for the problem. To do this, you need to call another person from your contact list. If it doesn't work for you, then the problem lies in your microphone. If he hears you perfectly, then everything is fine with the microphone, and the problem lies in the computer of your first interlocutor.

And your interlocutor needs to make sure that everything is in order with the speakers - for example, turn on any music file or make a test call to a robot in Skype. And to check the speaker settings, you need to go to the “Start” menu, select “Control Panel”, then go to “Sound” and double-click on “Speakers”. Then you need to go to the “Levels” tab and make sure that the volume slider is not at zero. Otherwise, you need to move the slider, for example, to 40. To save the changes, you need to click the “OK” button.

If the sound disappears for you, then you need to check your speakers and the microphone of your interlocutor in the same way. The sound in Skype may also disappear due to the fact that you or your interlocutor’s microphone is poorly calibrated. Or rather, the microphone volume is set to low. To do this, you need to check its volume level by going to “Start - Control Panel - Sound - Recording - Microphone”. In this window, you need to set a higher microphone volume by moving the slider to the right.

The main purpose of any phone is to communicate with another person. If during a conversation the interlocutor is hard to hear or the speech is cut off and interference appears, then, accordingly, the usefulness of such a conversational device sharply tends to zero.

On modern mobile devices, in addition to communication, there are many other functions. So with their help you can listen to music, watch movies, play games, and use various applications. All this entertainment will be less interesting without accompanying audio effects.

Let's try to figure out why the sound on the phone doesn't work? What can cause this type of malfunction and how can it be eliminated? Although all mobile phones have their own device, common signs of problems are observed in all models.

Signs of missing or unstable sound

Let's look at the main signs by which we can say that the audio signal has disappeared on the mobile phone.

the first sign can undoubtedly be called the complete absence of any sound signals;
during a conversation you can hear extraneous noises or creaks coming from the speaker;
the interlocutor’s voice periodically rises, falls or is interrupted;
melodies are not produced or their sound changes, crackling sounds are heard.

If the signs are not so obvious or occur periodically, this may mean either an accidental failure or the beginning of the speakers or other parts of the cellular device to fail.

Let's check

To figure out why the sound on your phone doesn’t work, you don’t have to immediately run to the service center. Perhaps the cause of the problem is trivial. To do this, you should first check the external regulators or check the settings in the mobile phone menu.

Both operations will not take much of your time. Although each mobile has its own design features, all of them have an external volume control and menu subsections responsible for audio.

Video: Setting up sound through the engineering menu

Volume control

The first thing you should do if you have a problem with poor sound on your mobile device is to check the regulator.

It is usually located on the right side of the mobile phone body. There may be several types:

in the form of a solid button. The sound is adjusted depending on the pressing of a certain end. On the one hand it decreases, on the other it increases;
in the form of separate buttons with plus or minus icons.

Make sure the slider is set to the correct level. Move it if necessary. If the problem was in the regulator, then the adjustment should fix it.

In the normal state, the audibility of the bell and system commands changes. In order to increase the voice of the interlocutor during a conversation, you need to make adjustments precisely at the time of the conversation or during a call.

To increase the sound when playing video or music, as well as in games and applications, adjustments should be made specifically when open files multimedia.

Volume in the setup menu

If external adjustment does not bring results, it is quite possible that the reason lies in the system settings.

To check you need to do several steps:

go to the “Menu” section on your device;
in the window that opens, find the “Sound” subsection;
On the “Volume” tab, move the slider in the desired direction.

By these actions we will increase the overall audibility of the phone. Like the external control, the sound settings can be divided into separate parameters: for multimedia, for conversations. Depending on the symptoms of the problem, make the necessary settings.

The reason for the silent sound may also be one of the modes of your device. There are “silent”, “quiet”, “on the plane” and others. Accordingly, if you replace one of these modes with a simple one, the problem may be resolved.

Main causes and solutions

If checking the regulators and system settings does not eliminate the problem, then the reason lies elsewhere. This could be either software failures or mechanical damage or a breakdown of one of the device parts.

Accordingly, depending on the type of malfunction, there is a method for eliminating it. In some cases, you can do it on your own and with minor manipulations, and sometimes you can’t do it without the help of a specialist.

In any case, first of all you should find the original source of the breakdown and only then decide how to fix it and whether it would be advisable to do so.

The speaker is broken

One of the reasons for the loss of any audio signals is a broken speaker. This is a serious malfunction and in most cases can only be solved by replacing the part.

It should be said that modern mobile devices have 2 or even more speakers. Usually one is responsible for music, games, applications, the second is for conversations. If sound is not produced from any of them, then most likely the problem lies in other causes.

One of the easiest ways to check whether the speaker is broken is to switch the conversation to the loudspeaker. If the interlocutor can be clearly heard, it means that a breakdown has been detected.

Types of breakdowns and ways to solve them.

One of the reasons for the deterioration of audibility from the speaker may be its clogging. The sound in such cases decreases, but does not disappear completely. You can try to clean the speaker using a thin needle, a cotton swab or a toothbrush. This is best done with compressed air;

Important! The main thing is not to overdo it and not damage the membrane during cleaning.

There is a short circuit in the speaker coil or it is burnt. It is difficult to hear a person or sometimes crackles. Solved by installing a new spare part;
there is a break in the coil. The sound disappears completely. It can only be fixed by replacing the component.

Important! In cases of decreased audibility in a mobile device, problems with the speaker occur in 80% of cases.

Audio amplification circuit malfunction

It often happens that a mobile device's audio amplification circuit fails. In such cases, when adding or decreasing the volume, audibility will not change. It is quite difficult to fix this problem yourself. It is best to contact a service center, where they will carry out diagnostics and replace the amplification circuit.

Reasons why the amplification circuit may burn out:

mechanical damage;
when the mobile phone is operating in a heavily overloaded mode and its temperature has risen significantly;
liquid ingress;
factory malfunction of the amplification circuit.

Broken cable

One of the most common breakdowns is the failure of the cable. Most often, such a malfunction occurs in sliders and clamshells. Since every time you open the device, the cable itself moves, which leads to rubbing of the contacts.

The main symptoms are loss of audio signals and failure of volume controls. When replacing the part, all problems should disappear.

In addition to chafing of the cable connection, physical damage or moisture on the contacts can also cause its malfunction.

Software glitch

The number of useful applications for mobile phones is increasing every day. Unfortunately, not all of them undergo a sufficient level of testing for compatibility with various models mobile devices. Not to mention obviously harmful programs.

Some software glitches can be simply fixed by uninstalling the installed application. Some require a factory reset. More complex conflicts that started a chain of failures will require reflashing your cellular device.

Mechanical damage

Happen quite often. Not every device can withstand being dropped or hit by a heavy object.

Mechanical damage can be divided into three groups::

external faults. If dropped, the speaker or volume control may be damaged. In this case, the visible faulty part should be replaced;
damage to microcircuits. After an impact, both the cable and the sound card or other fragile elements of the device may fail, the defects of which are visually impossible to see without opening it. You need to disassemble and then understand which element is damaged and, if possible, repair or replace it;
cracks in the main board. The worst of the options. Depending on the model of the device, it may be more advisable to buy a new mobile phone than to have it repaired.

Pollution

If dust or small debris gets on the phone contacts, the boards or parts may burn out. An easier option is to contaminate the external parts. This could be the speaker grid, by cleaning which you can remove the negative effect.

It is better to do cleaning with special devices and tools, or even better to entrust this task to professionals.

Moisture has entered

Rain, snow, dew or any other liquid that gets on your mobile phone is unlikely to prolong its life. This also applies to any parts of the device responsible for playing audio signals. Excess moisture can cause any components to burn out or contacts to oxidize, which will ultimately lead to loss of voice or music

If you manage to notice the problem in time, the consequences can be minimized. You should turn off the phone, carefully disassemble it and leave it to dry. It is advisable to wait a long time, since the desire to quickly check the operation of the device can lead to its final breakdown.

Losing sound on your phone is of course an unpleasant situation, but in no case should you panic. Perform an initial check of the volume controls and settings in the menu. Then check various programs and applications that may be muting the volume or causing a crash.

If the fault lies inside the device, then it is better to turn to professionals who will carry out comprehensive diagnostics and return your mobile device to working order without any problems.