Postage according to the notification number. How to track (check) a registered letter (Russian Post)? What is mmpo

Everything is very simple - to track a registered letter of the Russian Post, it is enough to know its unique identifier (➤ where to find it, read here) ✅ Then you only need one action, a maximum of one and a half :) ➤ Enter the postal identifier of a registered letter in the tracking form and click on the image “magnifiers” - we will gladly and quickly do the rest for you. After a maximum of 10 seconds ⏳ our robot will track the letter and show all the information on the screen.

How much is a registered letter?

A very popular question - let's say right away, there is no exact answer to it. Delivery times for registered letters depend on many factors listed below:

Distance between transportation points. The letter can be delivered within 24 hours after sending if we are talking about forwarding it within the same city. Forwarding a registered letter usually takes no more than 2 days within the cities-subjects of the Federation, or by the centers of administrations of the district district. If the destinations are located at large distances (from 1000 km or more), it is already more difficult to answer how long does a registered letter take?
Weather. Delivery times for registered letters (as well as any other RPO) of the Russian Post are calculated based on average statistics that do not take into account possible deterioration in weather conditions. This is especially true in winter, because. heavy snowfalls do not allow special mail transport to quickly overcome the route.
Possible mistakes when filling out the form or when transferring data to the pochta.ru database. We are aware of cases where mistakes were made by the sender or the postal worker. Most often they are associated with an incorrectly filled in address or a postal code that does not match it. In such cases, a registered letter may be sent along the wrong route.

You can find out the estimated delivery times for registered mail by calling hotline Russian Post ➤ link to a page with a phone number. Or use the calculator for calculating the delivery time of letters on a special page of the Russian Post website: ➤https://www.pochta.ru/letters. To find out how much a registered letter takes, enter the initial and final destinations, then the estimated weight of the letter or the number of sheets in it, and the delivery method.

how long does it take for a letter pochta.ru

Tracking Russian Post letters by track number

✅ Our online service provides the service of tracking Russian Post letters by track number - it's completely free, and the tracking process is faster ✈ than most similar sites. ➤ To track a letter by number, you need to enter it in a special window and click on the “tracking” button - in our case, this function is performed by a “magic magnifying glass” :)

email tracking by number

How to track a letter of the Russian Post?

This is the track number assigned to the letter at the Russian Post office. If at this stage the question arose in my head - what is it? ➤ read the answer here.
Good quality online email tracking service - don't worry, you've already found it :)

Drive the number into the window for tracking letters and click on the image of the “magnifying glass” - you see, tracking the letter is not as difficult as it seemed;)

How to track a regular or registered letter by last name?

✅ It is not uncommon for site users to be interested in the possibility of tracking letters by last name. ➤ The good news is that we know all the existing ways to track a letter, but there is also bad news - unfortunately it is impossible to do this by last name at the moment. If any of the Internet resources offers you tracking by last name, we do not recommend doing this. As you probably know, “demand creates supply” and sometimes not as good people as we are trying to make money on this :) people. Under the pretext of tracking the letter, you will be asked to enter your last name, and then most likely send an SMS and believe it will not be free;). As a result, you will not receive the promised information on the letter, thanks for your attention - be careful and good luck;)

What is a mail ID and where can I find it?

➤ So, let's try to quickly bring you up to date and tell in a couple of sentences what a track number is - it's also a postal identifier. Oddly enough, but none of these designations are used by the Russian Post in the check, which is kindly provided to you at the office. ✅ RPO - this is exactly the official designation of this miracle number :) “RPO” stands for registered postal item and it is this identifier that makes it possible to track your letter among thousands of others. As we already hinted above - you can find the tracking number of the letter in the cash receipt, especially for you we took a photo of the check of the Russian Post and marked the location of the track number with a hefty red arrow, good luck in your search;)

pochta ru track a letter by number

How to fill out an envelope?

It is necessary to indicate the addresses of the sender / recipient and their full name as legibly as possible
AT right bottom corner contact details required sender
Fill in the upper left corner with the Recipient's data

Full “Surname First Name Patronymic” of the recipient and sender. If the recipient / sender is an organization, you can indicate its short name.
Numbers: streets, houses and apartments (if it is an apartment building, not a private house)
Full name of the settlements of the sender and recipient of the envelope
Name of the district, region, territory or republic
If the envelope is sent to another country, you must specify its full name
P.O. box number - if the envelope needs to be delivered to a different address than the recipient.
Postal codes of the recipient and sender - fill in carefully, due to an error in one digit, the envelope may “leave” in the wrong place.

Below is an example of the correct filling of the envelope:

how to sign an envelope

Thank you very much for choosing our service - we appreciate it and are constantly working to improve the entire process of tracking Russian Post letters.

The Russian Post State Enterprise (FSUE) was established by a government decree dated September 5, 2002. The enterprise was officially registered and adopted its Charter dated February 13, 2003.

Russian Post has 86 regional branches, 42,000 branches and about 350,000 employees, of which 87% are women. The company provides delivery and postage services on the territory of the Russian Federation with an area of 17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering mail to 2,600,000 road, 1,200 air and 106 rail routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The enterprise influences to a great extent the development of other sectors.

Every year Russian Post employees receive and send more than 2.4 billion. parcels and postal items, 1.7 billion circulation printed matter, 595 million utility bills and other bills, 488 million pensions and benefits, and 113 million money transfers.

The company operates under the direction of the Ministry of Telecom and Mass Communications of the Russian Federation. The main office of the company is located in Moscow.

History of Russian Post

On June 28, 2002, the Government of the Russian Federation adopted a new concept for the restructuring of the postal system at the federal level. This concept involved the unification of all post offices in the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

The range of activities of the Russian Post was eventually supplemented by retail trade, the federal money transfer service, EMS express delivery, photo printing and many other services.

Russian Post Parcel Tracking

The Russian Post parcel tracking system allows all customers of this company to check the postal status online. The system quickly generates data and displays all available information about the package and where it is currently located.

Russian Post parcel tracking numbers

Russian Post parcel tracking codes differ by type and may have a different look.

Packages, small parcels and registered letters are tracked by a 14 digit number.
Parcels and parcels are assigned a special code which consists of 4 letters and 9 digits:
- The first 2 letters indicate the type of departure
- 9 digits - unique departure code
- The last 2 letters indicate the country from which the parcel was sent
Parcels EMS - international express delivery of shipments. The tracking number for EMS packages is the same as for regular international shipments, except for the fact that the code starts with the letter E

Examples of parcel tracking numbers:

14568859621458 - internal parcel tracking code
CQ---US (CQ123456785US) - parcel or small shipment from the USA, postal package
RA---CN (RA123456785CN) - package from China
RJ---GB (RJ123456785GB) - package from UK
RA ---RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, the Russian Post can assign an internal tracking number.

Tracking numbers of the Russian Post are compiled in accordance with the international S10 standard, allowing you to track parcels for both the sender and the recipient, and the introduction of an electronic tracking system for Russian mail makes this even easier.

How to track a parcel of the Russian Post?

In order to find out where your parcel is, you need to pay attention to the following.

For information about the estimated time of arrival and other details, you must use the Russian Post tracking number. This is a special tracking code that is unique for any package. It must be provided to you by the sender (online store, company or individual).
Fill in the search box at the top of the web page with this tracking code.
Click the "Track" button and wait for the report to be ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including EMS express mail. Domestic shipments of the Russian Post are tracked by a 14-digit track code, the first six digits mean the sender's postal code. International shipments of the Russian Post begin and end with 2 letters, the first two indicate the type of parcel, and the last two indicate the country of the sender.

How to track a parcel in Russia?

Tracking the parcel of the Russian Post on the territory of the Russian Federation is quite simple. In order to start tracking the parcel, you need to have the tracking code of the parcel on hand. Russian Post tracks shipments using 14 digit slate tracking codes for domestic parcels and 13 digit international shipment codes. For quick and easy tracking of your Russian Post package, enter the tracking number of the package in the field above and BoxTracker will check your package and determine its location.

How to find a parcel by Russian Post tracking number

Parcels of the Russian Post are located by postal tracking number. Tracking numbers for domestic shipments contain 14 digits, starting with the postal code of the sender or the office that issued the parcel. For example, if the parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with the index 123290, then the departure code will look like 12329000000000. International parcels processed by the Russian Post can be tracked by a standardized 13-digit code, typical for international shipments for postal services around the world. The first two letters indicate the type of shipment, then 9 unique digits of the shipment, and the last two letters indicate the country code of the sender.

ZA..LV, ZA..HK parcel tracking

This type of parcels differs from other international shipments in that these parcels are circulated according to a simplified system thanks to the cooperation of the Russian Post with the most popular online store of Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for processing parcels with Aliexpress was simplified, making the shipment faster and cheaper. Such parcels have a tracking code like ZA000000000LV, ZA000000000HK.

ZJ..HK parcel tracking

Parcels with a track code starting with ZJ are parcels of purchases made by Russians from the Joom online store. Just like in the case of Aliexpress, Joom has entered into a partnership with the Russian Post, thereby reducing the cost of delivering parcels from Joom, as well as significantly speeding up the shipping process itself from registration to shipping time.

Joom parcels during tracking can have one of three statuses:

Package sent
Parcel arrived at the branch
Parcel received by addressee

Tracking parcels from China

Postal parcels from China may not have complete information about the location of the parcel, but you will have the most important information on hand. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China pass through postal centers in Latvia and Hong Kong along the way, which is why the letters LV and HK are assigned at the end of the track code, and not CN.

What should I do if I can't track the package?

There may be several reasons why the track number may not be tracked. Most of these causes are easily resolved, and sometimes do not need a special solution. The main reasons why the parcel is not tracked by track number:

Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked up to 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the package starts to be traced in the system.
Tracking number is incorrect. In this case, you need to check the track number again with the seller or sender. Also check the spelling of the number. Perhaps you made a mistake when copying or when dialing a number on the keyboard.

In any case, you should not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will be refunded the money spent.

Finding a parcel of the Russian Post is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) done - now you can see the entire route of your package on the screen.

track the parcel on the track pochta.ru

Where is the parcel Russian Post❓

How to find out where my package is ❓ - many users come with this question.
✅ Answer - Yes!, We can find out where the parcel of the Russian Post is, please help us and do just one small action - fill out the tracking form with the track number of your Parcel and click on the "magnifying glass". ➤ After that, our website will be able to track the package with joy and the speed of sound :) and give out all the necessary information.

You can track the international package❓

The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from the domestic mail of the Russian Post. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters, each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from / to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes, the fact is that many users enter only numbers in the tracking field, without letters, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the indicated order + type the letters in the English layout - then the site will be able to track the package in the database. Examples of the international parcel number format:

RU201586016HK
RU383267170CN
NL111741297RU

track the international parcel of the Russian Post

How to track a parcel of the Russian Post?

In order to track the parcel and find out in which particular department the caring hands of the Russian Post employees touched it last time, you need to know its unique identification number. You can find it on the check issued at the post office, or get it from a third party - it can be an online store where you placed an order or a private person involved in the process of sending the parcel.
You know the track number ❗ - this is great news, congratulations :) Enter this number in the form as shown in the screenshot below and let our website track the entire path of the parcel.

how to find out where the package is

What to do if tracking the parcel of the Russian Post "failed"? Or possible reasons for the lack of information on the parcel:

The first, which is also the most common (trust our experience) cause of the problem with the lack of information on tracking the parcel, is the corny incorrectly entered number of the postal item. Check the number entered in the tracking field, if you entered everything correctly - read on;)
Perhaps the parcel was sent only a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your package was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try to repeat the “package tracking” after a while.
Parcel tracking failed due to a malfunction in the service - yes, this can even happen with us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the operation of electronic databases that cause tracking time delays. There is no reason to panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make the search for a parcel as fast and convenient as possible for you.

What is the tracking number of the parcel?

The word “track” migrated to us from the English language, its “parent” is tracking (EMS is an abbreviation for the Russian Post division responsible for express delivery. The main difference between ems shipments and “regular” parcels is the speed of their delivery to the final addressee. Such shipments are delivered much faster ✈ and usually by hand-to-hand courier.The downside when sending EMS parcels is the cost of such services - it is several times higher than standard rates.

ems tracking

How to track the movement of a parcel from abroad?

To track the movement of international mail (IGO), a postal monitoring system has been developed, the main tool of which is a unique tracking number - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners, and when an MPO passes through such a terminal, these tracking numbers are read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of IGOs. This can be done on the websites of state postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems from many countries and private carriers.

What is a tracking number?

Tracking number is a tracking number provided by postal services to track the movement of your cargo. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

the first letters indicate the type of shipment, for example, CA-CZ - package with tracking, EA-EZ - express package sent by one of the international express delivery services, such as EMS, RA-RZ - small order package with tracking, LA-LZ - small package without tracking
then comes a unique eight-digit code, and the ninth digit is a test value calculated using a special algorithm,
the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and complete information is available at the link (PDF document, English).

Use the form provided on the UPU website (Excel spreadsheet) to check if the tracking number complies with the standard.

The seller provided a tracking number, but there is no movement of the parcel.

Information may enter the mail monitoring system with delays. The normal situation is a delay of 3-5 days.
The seller provided a pre-reserved number, but the actual package has not yet been sent. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller has already given a tracking number. All this is suspicious.

There is nothing suspicious in this, because abroad there has long been a system for reserving postal items, which are redeemed in advance. The seller only needs to enter the addressee's data and print the finished form with a tracking number.

What information can I get from my tracking number?

The following information can be obtained from the tracking number:

method of sending MPO;
from where (export) and where (import) the IGO is moving;
find out the stages of the movement of IGOs - export, intermediate points of delivery, import, customs clearance, delivery to the addressee on the territory of the recipient's country;
mass of MPO (not always provided);
Full name and exact address of the recipient (usually this information is available on the official trackers of postal and courier services).

Judging by the track number, the parcel is sent to another country.

The seller mistakenly provided the track number of another package or mixed up the numbers. Please clarify this point.
An error has occurred in the mail monitoring system. The parcel will still be delivered to its index and address.
The seller deliberately provided a different track number, the parcel might not be sent at all, hoping for a lack of experience or inattention of the client. This is often the fault of Chinese sellers.

The IGO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific to national postal operators that are members of the Universal Postal Union (UPU). Getting a custom tracking number has several common causes:

the parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Usually this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
the parcel was sent from China through local carriers.
the seller made a mistake when writing the tracking number. Here it is necessary to clarify with the seller the correctness of the provided number;
the seller provided a knowingly false tracking number in order to deceive the customer. This is typical for Chinese sellers from Aliexpress. In this situation, only a dispute will help.

I was sent an order through the national postal operator, but they did not provide an international tracking number. Why?

Not all mail items automatically receive an international tracking number. The fact is that all IGOs are divided into "small packages" and "parcels". A standard small package (package) is considered to be a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible, for an additional fee, to register such an IGO and receive a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and they are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into ordinary and priority (registered). The latter have an international tracking number.

Who should give me the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

choice of delivery method - regular or priority (express) mail;
choice of delivery operator - the state postal service or a private express carrier. The speed of delivery by private courier services can be 3-5 times faster than using conventional postal services;
features of the work of postal operators in a particular country. For example, USPS US mail is much faster than Russian Post;
distance between sender and recipient;
from the time of year, weather conditions, cataclysms. For example, during the period of Christmas sales and New Year's hype, the flow of parcels increases dramatically and postal operators do not have time to process all the parcels on time. This leads to delays.

When exactly will I receive my package?

There is no exact answer to this question. In this case, it is much more accurate to operate with the concept of the expected delivery time. The website of each national postal operator has information on the average delivery time in one way or another to a particular country. Stores also provide this information when choosing a delivery method.

A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).

The delivery time for standard MGOs to Russia from the USA and European countries varies within the following time limits:

EMS departures - 7-14 days.
Registered parcels and parcels - 14-30 days (depending on the distance from the key centers of international mail exchange).
Simple packages and parcels - 18–40 days.
The average delivery time for parcels and parcels from China and Southeast Asia is about 21-40 days.

I was sent a parcel weighing 1 kg (for example), and according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is it connected with?

This is a very common situation when, after being exported to Russia, the package “loses weight” right up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.

The second option is sadder. If, at some stage of delivery or customs clearance, the parcel has sharply lost weight, then this may indicate the theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have an appropriate certificate.

Parcel DHL Express, UPS, Fedex detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:

Also, some courier services organize delivery only to large cities of the Russian Federation, and if you are a resident of a small city on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.

My parcel ended up in another country. What should I do?

There are two possible reasons for this:

The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
The seller mixed up the tracking numbers or incorrectly provided the delivery address. This happens extremely rarely and here you should solve the problem directly with the seller.

The package was sent from the USA via USPS. What is it and where to track such parcels?

Packages sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - received information about the mailing in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - The mail item has been sorted at the receiving post.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because. the delivery location was closed. The recipient was given a receipt.

Processed Through Sort Facility - The postal item has left the sorting postal node in the direction of delivery (export to the country of destination).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the package is delayed at customs.

Customs clearance processing complete - customs clearance is complete.

Delivered - delivered.

How do I know if a USPS mail item has left the US?

Most often, IGOs leave the United States when the following statuses are assigned:

Processed through USPS Sort Facility, JAMAICA, NY 11430
Processed through USPS Sort Facility, LOS ANGELES, CA 90009
Processed through USPS Sort Facility, CHICAGO, IL 60666
Processed through USPS Sort Facility, MIAMI, FL 33112
Processed through USPS Sort Facility, CHICAGO, IL 60688
or International Dispatch

Where can I get information about the work of the German Post Deutsche Post DHL and where can I track packages from Germany?

Detailed information about the work of the German state post and ways to track IGOs from Germany can be found in our

Shipping from England via Parcel Force. What's this?

Parcel Force is the express delivery arm of Royal Mail Royal Mail. On the territory of Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay - International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the United States at the stage of delivery. More information is in our.

The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the progress of my order?

Borderfree is an American logistics company that provides US stores with order delivery services for international customers. The company operates on a conventional sweat forwarder scheme, meaning it picks up orders from stores in its warehouses in the US and then forwards them to a customer outside the US. The company charges a fee for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

Recently, many sellers on Aliexpress offer a choice of delivery through Swiss and Swedish postal operators. For many, this raises a logical question - what does China and Swiss Post have to do with it ?! The thing is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from China with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious bans of the China Post, Hong Kong and Singapore on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track on the Swiss Post website www.swisspost.ch and Sweden Post website www.posten.se

My parcel was lost (attachments are damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to get a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does the status “sent to airline” mean? How long will the parcel go after receiving the “sent to airline” status?

“Sent to airline” is the last status that a package can receive while in China. Once the package has received the status of “sent to airline”, it is no longer under the control of China Post. As a rule, the parcel arrives in the country of destination within 2-4 weeks from the date of receipt of the "sent to airline" status. Typically, the "sent to airline" status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed since receiving the “sent to airline” status, and you still have not received the package. Perhaps it was lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package received the status “Import Security Scan” (“Checking packages received from abroad”), there are three options:

If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that was delivered for a very long time.

What does the status “Import Customs Scan” mean?

If your package received the status “Import Customs Scan”, there are three options:

If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means that the package was sent back to China from abroad. As a rule, the package is sent back to the supplier, and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.
If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package was delivered to the customs office of the country of destination and will be delivered to the recipient after customs clearance.
If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

The status “In Customs-Control warehouse” means that the package is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my package does not change from the status of “Export Security Scan”, “Export Customs Scan” for a long time?

What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?

If you have tracked the parcel by tracking number and the parcel status is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 packages"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped package in the China Post database.

There may be several reasons:

The tracking number is wrong.
Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the package information.
The seller did not ship the items for some reason, such as "out of stock", but plans to ship at a later date.

To understand what the above three points are about, you need to know how the parcel tracking system by number works:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the package cannot be tracked until China Post assigns it this number. Payment system Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in payment details. Many marketplaces such as ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and by this number it will already be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?

If you received the tracking number within 48 hours of shipping, you may need to wait two more days for the China Post database to update.
If you received a tracking number more than two days ago, you may need to contact the seller and check with him the actual date of dispatch and the actual parcel number. Tell the seller that you want to track the package by the number on the site site within 48 hours after sending, otherwise you will file a claim. As a rule, the seller gives a new tracking number, the actual date of shipment or the planned date of shipment, which can be checked later on the website.
If the seller again gives you incorrect shipping information or does not respond at all, you should file a claim with ebay, Aliexpress or Paypal and request a refund. You can also leave negative feedback about the scammer after the refund.

What does the status “Export Security Scan” mean? How long will it take?

What does the status “Export Customs Scan” mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. As soon as the customs check is over, the package will be sent to the airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the package has been delivered to the customs office of the country of destination. As soon as customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.

What does the status “Departure from outward office of exchange” mean? How much time will it take?

“Departure from outward office of exchange" means that the package is ready for customs inspection. Once the inspection is completed, the package will be sent to the airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL” ,”Opening” mean?

Some users, after searching on other sites, see that the sending status is “NULL” (“ZERO”),”PEK NULL” (“PEK NULL”),”PVG NULL”("PVG NULL") or “Opening" ("Opening" ) etc. In fact, these strange statuses are errors resulting from a mistranslation of the China Post database.

How to file a claim and demand a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?
The tracker shows that the parcel was returned to the supplier, or it gives the status "delivery failed". How do I get a refund from China Post?
The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not work with the recipient directly. China Post only accepts inquiries and claims from a supplier who has an original shipping receipt.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as soon as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she is unable to provide such confirmation, the money will automatically be returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called "dispute resolution center" or "claim center". You can file a claim for non-receipt of the parcel there. All detailed manuals can be found on the website:

Is there any period when you can file a claim for non-receipt of a package?
YES. On ebay and paypal, you need to file a claim within 45 days after payment. On aliexpress, this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you miss the claim deadline, then the only thing you can do is contact the seller. Big sellers with a lot of positive reviews are more likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.

What if I'm buying items from a site that doesn't have a "claims center" and I didn't pay with paypal?
Unfortunately, in this case, it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on major marketplaces such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer protection.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If the trouble did occur and you paid for the purchase payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What's this?

The PEK code has been assigned by the International Air Transport Association (IATA) to Capital International Airport (Beijing). This status means that the package has been sent from this airport to the country of destination.

The ability to instantly transfer information via the Internet does not cancel the demand for traditional forwarding - postal. If it is necessary to transfer original documents or information on paper, the postal service remains the most popular service. To protect the contents of the shipment, users of postal services prefer to send correspondence by registered mail. This status gives the sender the opportunity to track a registered letter: Russian Post, along with other members of the Universal Postal Union, provides such a service. Moreover, tracking can be carried out by both participants in the correspondence.

What is a registered letter?

A registered letter is a registered postal item. Unlike the usual one, which the sender throws into the mailbox, the Russian Post accepts a registered letter under its own responsibility for forwarding. When registering a letter, the sender will receive a receipt, and it will be handed over to the addressee personally against receipt.

Before sending a registered letter, you should select the class of departure, since Russian Post provides two options - a registered letter and a first-class registered letter. The second is sent by faster airmail and allows for a larger envelope weight and size. So, if the maximum size of a registered letter is 229X324 mm, and the weight is 100 g for shipments within Russia, then the version with a higher status can weigh five times more, and the allowable envelope parameters should not exceed 250X353 mm.

For correspondence abroad, only registered letters are provided (permissible maximum weight is 2 kg), the geography of first class registered letter delivery is limited to Russia.

How much does a registered letter cost?

Russian Post customers may be interested in how much it costs to send a registered letter:

the cost of a registered letter in 2017 is from 41 rubles. when departing to a settlement on the territory of Russia;
sending correspondence to other countries will cost from 110 rubles;
the rate for sending a first-class registered letter depends on the weight and region and ranges from 66 to 236 rubles;
notice and changes or corrections to the shipping address will incur an additional charge.

You can find out in advance how much a registered letter costs on the Russian Post website. The postal calculator will help you calculate not only the cost of a registered letter, but also the delivery time. To do this, you need to specify the points of departure and destination, weight, select the delivery method (regular, expedited or courier) and the desired additional service in the appropriate column.

Mail ID

To track a registered letter and find out its status, you will need a postal identifier, or a track number, indicated on the check. The track number of a registered letter with a destination in Russia consists of 14 digits. The postal identifier for international shipments has 13 characters - numbers and capital letters of the Latin alphabet.

You can track a registered letter using the Russian Post identifier on the official website of the operator.

Tracking a registered letter on the Russian Post website

To check a registered letter by ID, you need to go to the Russian Post website, tracking will not require registration. But the service of sending notifications by track number is available only to registered users.

In the input field you need to enter the track number. There should be no spaces between the numbers, even if some characters on the check are located at a distance. The tracking service allows you to find out the location of several shipments, in which case you need to sequentially enter each track number, separated by spaces.

Each stage of sending a registered letter is recorded in the postal system, and the data is entered into the database. Consequently, the sender will also have access to information on the movement of the letter:

location and date of shipment;
next destination and post office number;
whether the letter reached the addressee.

This service of the Russian Post company - tracking by identifier - is the only possible way to control the progress of the movement of a registered letter. It will not be possible to find out information by the address and surname of the recipient.

To receive notifications on your phone and ensure regular tracking of a registered letter, Russian Post offers to use a mobile application.

If the movement of a registered letter is not tracked, and a lot of time has passed since it was sent, or the status has not been updated for a long time, you need to write a search request.

How long is a registered letter kept at the post office?

If the registered letter could not be handed over to the addressee, then it will be stored in the post office for 30 days from the date of receipt. The storage period for a registered letter will be extended to two months if the addressee submits an appropriate application. After this period, the letter will be sent to the return address at the expense of the sender. Within the prescribed period, he needs to pick up a registered letter, otherwise it will be recognized as unclaimed and destroyed after six months of storage.

Other mail tracking services

There are enough resources on the Internet that offer the service of tracking mail items - "My Parcels", Track It, AliTrack and many others. Most of them are in demand among customers of online stores. In all cases, a track number is required to track the movement of parcels.