Cryptopro does not see key containers. The "Select a key container" window is empty or the required container is not displayed in it

List of documents for a legal entity:

1. Extract from the Unified State Register of Legal Entities (USRLE) not older than 30 days.

2. Passport

3. Company details

4. SNILS (Insurance Certificate of State Pension Insurance)

5. TIN certificate

List of documents for an individual entrepreneur (IP):

1. Extract from the Unified State Register of Individual Entrepreneurs (EGRIP)

2. Passport

3. SNILS (Insurance certificate of state pension insurance)

4. TIN certificate

List of documents for an individual:

1. Passport

2. TIN certificate

2. SNILS (Insurance Certificate of State Pension Insurance)

2. A window pops up: "Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine."

If you get a window "Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine" pops up while working on the roseltorg.ru website, you need to:

1. Click on the yellow bar under the site address with the text "This website is trying to install the following add-on: "CAPICOM User Download v2.1.0.2" from "Microsoft Corporation". If you trust this website and add-on and want to install it , click here...";

2. Select "Install ActiveX Control";

3. Click on the "Install" button; this procedure must be performed until the window with this message stops popping up (this is individual for each computer). This is a one time setting.

3. How to install a personal certificate?

Installing a personal certificate (your organization's certificate) can be done in the following way:

Through the menu "View certificates in the container"

1. Select Start / Control Panel / CryptoPro CSP , go to the Service tab and click on the button View certificates in a container(see fig. 1).

Rice. 1. “CryptoPro CSP Properties” window

2. In the window that opens, click the Browse button to select a container to view. After selecting the container, click on the OK button (see Fig. 2).

Rice. 2. Window for selecting a container for viewing

3. In the next window, click on the Next button.

Rice. 3. Window "Selected container private key»

4. If the version of CryptoPro CSP 3.6 R2 (product version 3.6.6497) or higher is installed, then in the window that opens, click the Install button, and then respond in the affirmative to the certificate replacement notification (if it appears).

Rice. 4. Certificate view window

5. In the window that appears about the successful installation of the certificate, click OK

Rice. 5. The window "Message about the successful installation of the certificate"

6. then press the button ready

Rice. 6. View window for the selected certificate

5. Close the CryptoPro CSP window by pressing the OK button

Detailed information on installing the certificate is available at the following link.

4. How to set up email.

Outlook Express security settings are configured as follows:

1. Select the menu item Tools / Tools -> Accounts/ Accounts and open the Mail tab.

2. In the displayed list of accounts, select the one you want to configure and click the Properties button.

3. In the displayed dialog, select the Security tab, which allows the user to specify their personal certificates that will be used when selecting the user's private keys to generate an electronic digital signature and decrypt incoming messages. The certificate selection dialog only displays certificates that have a matching email address and are allowed for email security

5. In the displayed dialog, select the Security tab:

6. In the displayed dialog, set the following modes:

a. Enable user when sending encrypted mail / Always encrypt messages when sending encrypted mail . Setting the enable mode allows the sender to decrypt messages sent to them.

b. Include my digital ID when sending singed messages. Setting this mode will automatically add the sender's certificate to all messages. This mode allows you to exchange certificates using a signed message, and then use the received certificates for subsequent encryption of messages between recipients.

c. Send messages with an opaque signature/ Encode message before signing. When message mode is enabled, all attachments will be merged into a single attachment with a digital signature included. If the mode is disabled, the signature is generated as one separate attachment for all attachments.

d. Add senders certificates to my address book automatically. When this mode is enabled, certificates transmitted as part of a signed message will be automatically added to the address book.

e. Check for revoked Digital Ds:

i. only when online / Only when online. Setting a verification token causes each operation to generate or verify an electronic digital signature to be accompanied by a certificate revocation check. To check for revocation, a Certificate Revocation List (CRL) is used, the location of which is recorded as an appendix in each user's certificate. By default, this option is not enabled, and Outlook Express does not track if user keys have been compromised.

ii. Never / Never.

Revocation check is not performed.

5. How to sign a document.

There are 2 types of sending a signed document.

The first way is to sign the document itself and the second way is to sign the entire letter.

To create and send a signed message:

1. Click the Create Mail button or select the menu item File -> New -> Mail message.

3. To send a signed message, check the status of the Sign button. It should be pressed and the sign of the signed message should be visible on the right side of the screen.

4. After the message is prepared for sending, click the Send button:

The second way is when the file itself is signed. Plastic bag Microsoft Office allows you to attach digital signatures to a specific document. For this you need:

1. On the Tools menu, select Options, and then click the Security tab.

2. Click the Digital Signatures button.

3. Click the Add button.

4. Select the desired certificate, and then click the OK button.

For other data formats, you must use the CryptoArm program.

6. CryptoPro expires.

Was not entered during installation serial number product under the license you purchased.

7. Mail does not see the certificate.

When setting up e-mail, at the stage of signing a document, the mail does not find the required certificate. This happens when the e-mail address, which is indicated during the production of the EDS, does not match the valid e-mail box.

8. When installing CryptoPro, at the last step, the system displays a message about the incorrect installation of the program and rolls back. How to be?

The problem occurs due to incomplete (or incorrect) removal of the previous version of Crypto Pro from the computer. To remove the files remaining from the previous version, you must use the CryptoPro trace cleanup program clear.bat. You can download the program from here: ftp://ftp.cryptopro.ru/pub/CSP_3_6/clearing.zip

9. Where can I find the EDS signing public key?

All signatures issued by our company have the public key inside a container on a secure medium. In order to extract it from the container, you must:

When included in system unit via the CryptoPro program Start à Control Panel à CryptoPro à Tools à View certificates in the container. In the dialog box that appears, select the desired container via the browse à Next. In the EDS public key data view window, select properties à Composition tab à Copy to file and specify the path to save the certificate.

10. CryptoPro does not see the container on the flash drive. Prompts you to select another medium.

Depending on what type of media you are using, the solutions are different. If you use smart cards such as Rutoken, MsKey, Etoken, then most likely you do not have drivers installed to work correctly with the key.

If your key is on a USB 2.0 flash drive, then you need to look at the version of the CryptoPro core. If you are using CryptoPro 3.0, then you have gone astray. In order to set it up you need to:

When the media is included in the system unit Via CryptoPro Start à Control Panel à CryptoPro àHardware Configure readers Add. In the reader installation wizard window that appears, select Drive on the right side of the screen (since in CryptoPro all USB media are defined as floppy disks). In the next window, select the correct name for the flash drive, that is, the name under which the flash drive was defined in "My Computer".

If you are using CryptoPro 3.6 and the container is not visible, then the medium is damaged. It should be submitted to the office to determine the status of the key.

11. We received an EDS, what to do next? How to register on the trading platform?

The entire procedure for accreditation, filing an application for participation in the auction and holding the auction itself is described in the regulations of a particular electronic trading platform, which can be found on the website of this platform. There are also various auxiliary video materials, instructions for working in the system. Or you can contact us to purchase our service of assistance in accreditation on any electronic platform.

12. To check which operating system is installed on your computer

- Go to the explorer in My Computer.

- Right-click on the display and select "Properties" from the menu that appears.

— The window that appears contains information about your system.

13. To find out which version of Internet Explorer is installed on your computer

- Run Internet Explorer.

- Choose from horizontal menu"Help" at the top of the browser.

— The window that appears contains information about the current version of the browser.

- Possible option

14. To install a newer version of Internet Explorer 8

— Specify in command line following address:

- In the window presented, click "Download for free".

- Click "Run" in the window that appears.

- Then click "Run" again.

- When installation is complete, you must restart your computer.

If none of the solutions below resolves the problem, the key media may have been damaged and needs to be restored (see ). It is not possible to recover data from a damaged smart card or registry.

If there is a copy of the key container on another medium, then you must use it for work, after installing the certificate.

Diskette

If a floppy disk is used as the key container, the following steps must be performed:


1. Make sure that the folder containing the files is located at the root of the floppy: header, masks, masks2, name, primary, primary2. The files must have the extension . key xxxxxx.000.

the private key container has been corrupted or removed


2. Drive X(for CryptoPro CSP 3.6 - All removable drives), Where X- drive letter. For this:

  • Select menu ;
  • Go to tab Equipment and press the button Set up readers.

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3. In the window Selecting a key container set switch Unique names(see fig. 1).

Rice. 1. Selecting a key container

4.

  • Select menu Start / Control Panel / CryptoPro CSP;
  • Go to tab Service and press the button Delete remembered passwords;
  • Check item User and press the button OK(see Fig. 2).

Rice. 2. Delete remembered passwords window

5. How to copy a container with a certificate to another medium?).


Flash drive

If as key carrier using a flash drive, follow these steps:


1. Make sure that the folder containing the files is located in the root of the media: header, masks, masks2, name, primary, primary2. Files must have the extension .key, and the format of the folder name should be as follows: xxxxxx.000.

If any files are missing or not in the correct format, then the private key container may have been corrupted or deleted. You also need to check if this folder with six files is contained on other media.


2. Make sure that the reader is configured in CryptoPro CSP Drive X(for CryptoPro CSP 3.6 - All removable drives), Where X- drive letter. For this:

  • Select menu Start / Control Panel / CryptoPro CSP;
  • Go to tab Equipment and press the button Set up readers.

If the reader is missing, it must be added (see How to configure readers in CryptoPro CSP?).


3. In the window Selecting a key container set switch Unique names.


4. Delete remembered passwords. For this:

Rice. 3. Delete remembered passwords window

5. Make a copy of the key container and use it for work (see How to copy a container with a certificate to another medium?).


6. If CryptoPro CSP version is installed at the workplace 2.0 or 3.0 , and Drive A (B) is present in the list of key media, it must be deleted. For this:

  • Select menu Start / Control Panel / CryptoPro CSP;
  • Go to tab Equipment and press the button Set up readers;
  • Select reader Drive A or Drive B and press the button Delete.

After removing this reader, work with the floppy disk will be impossible.


Rutoken

If a Rutoken smart card is used as a key carrier, the following steps must be taken:

1. Make sure the light on the rutoken is on. If the lamp does not light, then the following recommendations should be used.

2. Make sure that the reader is configured in CryptoPro CSP Rutoken(for CryptoPro CSP 3.6 - All smart card readers). For this:

  • Select menu Start / Control Panel / CryptoPro CSP;
  • Go to tab Equipment and press the button Set up readers.

If the reader is missing, it must be added (see How to configure readers in CryptoPro CSP?).

3. In the window Selecting a key container set switch Unique names.

4. Delete remembered passwords. For this:

Rice. 4. Delete remembered passwords window

5. Update support modules required for Rutoken to work. For this:

  • Disconnect the smart card from the computer;
  • Select menu Start / Control Panel / Add or Remove Programs amm (for Windows Vista\Seven Start / Control Panel / Programs and Features);
  • Select from the list that opens Rutoken Support Modules and press the button Delete.

After removing the modules, you must restart your computer.

  • Download and install latest version support modules. The distribution kit is available for download on the Aktiv website.

After installing the modules, you must restart your computer.

6. You should increase the number of Rutoken containers displayed in CryptoPro CSP using the following instruction .

7. Update the Rutoken driver (see How to update the Rutoken driver?).

8. You should make sure that Rutoken contains key containers. To do this, you need to check the amount of free memory on the media by following these steps:

  • Open Start (Settings) / Control Panel / Control Panel Rutoken(if this item is missing, then you should update the Rutoken driver).
  • In the opened window Rutoken control panels in point Readers should choose Active Co. ruToken 0 (1,2) and press the button Information(See Fig. 5).

If the rutoken is not visible in the paragraph Readers or by pressing the button Information The message appears ruToken memory state has not changed means that the media was damaged, you need to contact the service center for an unscheduled replacement of the key.

Rice. 5. Program window Rutoken Control Panel.

  • Check what value is in a string Free memory (bytes).

As a key carrier in service centers rutokens are issued with a memory capacity of about 30,000 bytes. One container occupies about 4 KB. The amount of free memory of a rutoken containing one container is about 26,000 bytes, two containers - 22,000 bytes, etc.

If the amount of free memory of the rutoken is more than 29-30,000 bytes, then there are no key containers on it (see Fig. 6). Therefore, the certificate is contained on a different medium.

Rice. 6. Window "Information about Rutoken".


Registry

If the Registry reader is used as a key carrier, the following steps must be performed:


1. Make sure that the reader is configured in CryptoPro CSP Registry. For this:

  • Select menu Start / Control Panel / CryptoPro CSP;
  • Go to tab Equipment and press the button Set up readers.

If the reader is missing, it must be added (see How to configure readers in CryptoPro CSP?).


2. In the window Selecting a key container set switch Unique names.


3. Delete remembered passwords. For this:

  • Select menu Start / Control Panel / CryptoPro CSP;
  • Go to tab Servi with and press the button Delete remembered passwords;
  • Check item User and press the button OK(See Fig. 5).

Rice. 5. Delete remembered passwords window

If a flash drive or floppy disk is used for work, copying can be performed Windows tools(this method is suitable for CryptoPro CSP versions not lower than 3.0). The folder with the private key (and the certificate file, if any) must be placed in the root of the flash drive (floppy disk). It is recommended not to change the name of the folder when copying.

The folder with the private key must contain 6 files with the .key extension. Below is an example of the contents of such a folder.

Copying a container can also be done using the CryptoPro CSP. To do this, follow these steps:

1. Select Start / Control Panel / CryptoPro CSP.

2. Go to the Service tab and click the Copy button. (see fig. 1).

Rice. 1. “CryptoPro CSP Properties” window

3. In the window Copying the private key container click on the button Review(see Fig. 2).

Rice. 2. Copying the private key container

4. Select a container from the list, click on the button OK, then Further.

Rice. 3. Key container name

6. In the "Insert and select media to store the private key container" window, select the media on which the new container will be placed (see Figure 4).

Rice. 4. Choosing a clean key carrier

7. You will be prompted to set a password for the new container. Setting a password is optional, you can leave the field blank and click on the button OK(See Fig. 5).

Rice. 5. Setting a password on the container

If copying to media Rutoken, the message will sound different (see Fig. 6)

Rice. 6. Pin code for the container

Please note that if you lose your password/pin code, you will no longer be able to use the container.

8. After copying, the system will return to the tab Service in the window CryptoPro CSP. Copying completed. If you plan to use a new key container for working in the Kontur-Extern system, you must install a personal certificate (see How to install a personal certificate?).

For bulk copy, download and run the Certfix utility.

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