Personal account at home. Subscriber’s personal account “At home Registration and login to your personal account

After connecting to our network, you need to pay for services within three days after connection.

If you connect through a promotion, you can top up the balance of your personal account in cash by transferring funds to the master. The specialist will give you a document confirming payment.

Details of payment methods can be found in the “Payment” section.

It is very easy to pay for the Company's services in the terminal.

You need to select the “Internet” (or “Telephony”) section - depending on what service you plan to pay for, then find the “At Home” logo in the list of providers, then indicate the Personal Account number.

Be sure to save the receipt until payment arrives in your Personal Account.

You can check your Personal Account number:

• in Connection parameters (issued along with the contract upon connection),
• in your personal account
• by calling the Customer Service Center 240-24-24 (daily from 9.00 to 22.00)

Terminals for payment without commission - “Eleksnet”.

You can find a list of all terminals in the “Payment” section.

If your money has been transferred to someone else's personal account, it can always be transferred to your personal account.

To transfer the payment, we recommend that you write an application to the Company (written in free form). In the application you must indicate the correct personal number, service connection address, full name and contact telephone number. Be sure to send a copy of the receipt.

Application methods:

• by email
• via the feedback form (General and financial questions)
• by fax – 240-30-20
• at the Subscriber Service Center at 32 Polyustrovsky Ave. (daily, from 9:00 to 22:00).

You can find out more by calling the Subscriber Service Center 240-24-24 (daily from 9:00 to 22:00).

If you make a payment to your Personal Account number, the funds are received immediately. If you pay using the Company’s details through a bank branch, the payment is received within three to five business days.

A very convenient way to pay without leaving home is to pay by credit card.

You can pay for Internet services with a bank card in your Personal Account or on the website of Home Networks “At Home” in the section: “Payment” - “Pay from home”. There is no commission charged when making a payment.

If your mobile operator is MTS, Beeline, Megafon or Tele2, you can pay for Internet services by transferring funds from your mobile phone account.

You can find out your Personal Account number on the main page or by calling the Subscriber Service Center at 240-24-24 (daily from 9:00 to 22:00), as well as in the Connection Options (issued along with the contract upon connection).

Home networks At Home is an Internet provider operating in St. Petersburg and the Leningrad region. Provides individuals and businesses with services for organizing Internet access, connecting to digital television and telephone networks, protecting real estate, and solving problems with network devices and computers. The length of the company's fiber optic network is more than 2,000 kilometers.

The website at-home.ru operates an At Home personal account - a personal service that allows the provider’s subscribers via the Internet to monitor the status of personal accounts and manage services and tariffs 24/7.

Registration in your personal account

You do not need to register on the site to gain access to your personal account. A login and password for authorization in the system are issued upon concluding a subscription agreement with At Home. We recommend changing your password to a unique one after logging into your personal account for the first time. This will prevent unauthorized persons from accessing the personal section of the site.

You can submit a request to connect to the services of the provider company without visiting the office, simply by filling out a form with the address where Internet TV or telephone will be used, and contact information for communication.

To go to the system authorization page from any page at-home.ru, click on the “Personal Account” button in the upper right corner or use the direct link. To log in, you will need to enter the login and password you received when connecting to Et Home and click the “Login” button.

Under the login form there is a link “Remind username and password”. When you click on it, a service for restoring lost or forgotten identification data opens. To receive a new login and password, you will need to provide your full name, phone number and personal account or agreement number.

Possibilities

The At Home personal account allows subscribers of the provider company:

1. See the current balance of your personal account.
2. Track the number of points received in the provider's bonus program and spend them.
3. View the history of crediting and debiting funds from a subscriber account for a period specified by the user.
4. Make payments for Et Home services using a bank card or e-wallet.
5. Enable automatic payment from a bank card.
6. Get acquainted with the terms of the current tariff plan and change the tariff.
7. Connect additional options: “Turbo button” (increasing the speed of the Internet connection), “Vacation” (suspension of services while the client is away), “Subscription” (pay for several months in advance to receive a discount).
8. Perform network settings, including connecting an external IP address, the “Time Management” option, etc.
9. Manage notifications via SMS and e-mail.
10. Receive personal special offers.
11. Edit personal data and change your account password.

Without authorization on the website at-home.ru, you can receive information about the services and tariffs of the provider, apply for connection to At Home, pay for Internet, TV and telephone using your personal account number, and contact the support service.

At Home is one of the largest Internet providers providing its services in St. Petersburg. In addition to providing high-quality Internet connections, the company also takes care of the convenience of managing connected services for its subscribers. For these purposes, all clients are given access to a personal account, which allows them to control the connected services.

Personal account functionality

A personal account is a convenient Internet service that allows At Home clients to exercise full control over their personal account. Account users can track their balance, control expenses and replenishments, and make online payments for connected services. Also, the service allows you to receive information about current services, tariffs, promotions and special offers and connect tariff options.

Registration in the account

Registration in your personal account is not required. All Et Home subscribers automatically gain access to their account when concluding an agreement with the company for the provision of services and receive a login and password that can be used to authorize their personal account. If you lose your authorization data, your login and password can be restored through the company website. To perform the operation, you will need to go to the authorization page in the system and click “Remind login and password”. The client will be provided with information only if he correctly indicates the subscriber's last and first name, as well as the contract or personal account number.

Authorization in your personal account at Home

Access to your personal account is provided on the official website of the provider At Home. To visit your account, the subscriber will need to go to the company’s official resource and click the “Personal Account” button in the upper right corner. Logging into your personal account is only possible if you provide correct authorization information. This data is the login and password received when concluding an agreement for the provision of operator services. Having indicated this information in the fields of the authorization form, all that remains is to click the “Login” button.

Payment for services through your personal account

Payment can be made directly through your personal account. To do this, you just need to be the owner of any bank card. By going to the payment section, you will need to provide the requested information and make the payment. The online payment service is provided by the payment system of the St. Petersburg Social Commercial Bank. The operation is carried out without commissions, and the funds will be credited to your account almost instantly.

Changing tariff options through your account

Users of their personal account can easily manage connected tariff options. Similar operations are performed through the “Tariff Plan Designer” section. Once in this section, the subscriber can find out information about the connected options and independently change the tariff plan.

Customer support through your personal account at Home

This Home provides many ways to get support. Including support through your personal account. If subscribers have any questions about the company's service or services, they can use the help of an online consultant. To do this, you will need to follow the “Online consultant” link, enter a name in the window that opens and click the “Start dialogue” button.

Online consultants accept requests from subscribers every day from 10:00 to 21:00. The specialist’s response time is up to 3 minutes. To resolve the issue more quickly, when contacting online consultants, it is recommended to immediately indicate the connection address and personal account number.

How to disable your personal account?

Disabling access to your personal account occurs automatically at the time of termination of the contract for the provision of services. Termination of the contract is possible both at the initiative of the subscriber and at the initiative of the operator. If the subscriber no longer wishes to use the company's services, he must send written notice to the company. At the initiative of the operator, termination of the contract occurs in such cases as violation of the rules for using the network or failure to pay for the company’s services within 6 months.

Security and privacy rules

In order to preserve confidential information and protect against fraudsters, subscribers are recommended to follow some security rules for working with the network. Such rules include installing and timely updating an anti-virus program, refusing to use unlicensed programs, and visiting only trusted Internet resources. If the precautionary rules are not followed, This Home is not responsible for the loss of personal information and for the possible occurrence of technical problems in the operation of the network and the device used.

We do everything to make it convenient for our clients to pay for our services

Payment by credit card on our website

Our services can be paid instantly and without commission with MIR, Visa, Visa Electron, MasterCard and Maestro bank cards issued by any bank. Enter the contract number, payment amount, click "Pay" and follow further instructions.

Acceptance of payments on the site is provided by the PayOnline processing center - the official service provider of VISA and MasterCard. With PayOnline, more than five million bank card holders make payments online safely and conveniently.

For online payment you can use MIR, Visa, Visa Electron, MasterCard and Maestro bank cards. If your card is signed up for 3D-Secure, your payment will be authorized using a one-time password.

Entering and processing confidential payment data is carried out on the side of the processing center. No one, not even the seller, can obtain the bank card details entered by the client, which guarantees the complete security of his funds and personal data.

ET HOME is the largest provider in St. Petersburg and the Leningrad region, which offers high-quality services at affordable prices.

ET HOME about the company

The telecommunications company ET HOME offers Internet access services via an optical network, and customers are also offered Internet telephony, television and a number of other services, including anti-virus protection, operational network solutions with computers and other mobile devices.

AT HOME Internet

Today, the provider offers its customers three tariff plans called Walk, Picnic and Cruise. Access speed will depend on the time of day and range from 55 to 100 megabits per second. The most affordable tariff plan, called Walk, is offered for 470 rubles per month. And the Cruise package, which provides a free IP address and a 24-hour speed of 100 megabits, has a price of 800 rubles per month.

ET HOME personal account

In your personal account, which you can access after logging in to the site, you can configure various options, change your tariff plan and get the information you need. Access to your personal account can also be obtained from mobile devices, for which you need to download the application from the AppStore or Google Play.

ET HOME official website

The official website of this provider is located at at-home.ru. Here you can get acquainted in detail with the provider’s offer for the Internet, PI telephony and television, make direct payment for services, or activate various additional services and options through your personal account.

THIS HOME phone

Requests for Internet and television connections are accepted by this operator by calling 8 812 240 20 40. You can also contact the subscriber service center by calling 240 24 24. The provider offers high-quality customer service, so if necessary, you can use technical support to clarify everything you need questions. Address of the provider St. Petersburg Polyustrovsky pr., 32, lit. A.

ET HOME payment

The official website of this operator has implemented an interface for paying for services using bank cards. You can also use a mobile phone, online banking, Yandex Money, payment cards and various other methods of transferring funds to the operator’s account. The available selection of available payment methods will completely solve your problems, so you will not have any difficulties using the services of this operator.