Why don't they show basic channels? Why Tricolor doesn’t show: reasons and solutions

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This is not a complete list of questions that satellite operator subscribers have." TRICOLOR TV".

Let's try to consider everything in order, within the limits of the possible, of course.

The company "Tricolor TV" (NSK), as a rule, is in no hurry to inform us about problems with equipment and emergency preventive work. How to find out?

You can also call your nearest dealer (neighbor) and ask how his personal antenna works :) Believe me, this is the most reliable way.

You can call Tricolor TV. Support phone numbers: 8-812-332-34-98 or 8-812-332-02-63 or 8-812-332-34-80. Payment for intercity.

Let's try to figure out WHY THE TRICOLORE DOESN'T WORK, if it's not the operator's fault.

First of all, let's find out your receiver identification number or DRE ID.

How do I find my unique DRE ID number?

To find your receiver's unique DREID number, you need to determine its model. The model of the receiving equipment is indicated on its front panel.

For example:

GS-7300	GS-8302	GS-8304

Receiving equipment model	How to find the ID of the receiving equipment?
HD 9305, HD 9303, GS 8302, GS 8304, GS-8300, GS-8300m, GS-8300N, DRE-4000, DRE-5000, DRS-5001, DRS-5003, DRE-7300, GS-7300	Menu-Status.
DRE-4500, DRS-4500, DRE-5500, GS CI 7101s,	Menu - Conditional access - Module: DRECryptMPEG 4 - Card information (or CardInfo) - opposite the line “Serial number” the 12-digit DREID number will be indicated.
GS 8305, GS 8306, GS 8307	Menu-DRE Info-Status.
HD 9300	Menu – Settings – Conditional access – Smart card.

At the bottom line of the message that appears on the TV screen you can easily find the DRE ID - 12 or 14 digits.

For example:

If after the necessary steps the DRE ID number is not displayed on your TV screen, you need to do the following:

Step 1. If your receiver has a smart card installed, it must be removed from the card reader and immediately reinserted. On the GS-8306HD receiver, the card is placed with the chip facing down.

The ID number is also indicated on the card itself- usually on the right under the barcode, but in any case its number should be displayed in the receiver menu if it is correctly installed and operational.

If the smart card is built into the receiver (models DRE 4000, DRE 5000, DRS 5001, DRS 5003, DRE 7300, GS 7300, GS 8300m) proceed directly to Step 2.

Step 2. After this, reboot the receiver and follow the instructions to find the DRE ID again.

Step 3. If after this the DRE ID number is still not displayed on the screen of your TV, you need to contact the nearest service center or an authorized dealer of Tricolor TV.

This number will be useful to us in the future.

1). The message "DRE CODED CHANNEL" is displayed in the following cases:

A) The message is displayed only on channels of the paid package "Optimum", such as "Teletravel", "Film Show", etc. Federal channels are working.

The subscription was paid on time through a payment terminal or with a single payment card, but the "OPTIMUM" package never worked.

Perhaps your money has ended up in the subscriber’s personal account, but the system does not know what to do with it. You need to log into your personal account through the website www.tricolor.tv and indicate to the system the purpose of the payment.

Another possible reason: the payment processor charged a commission for the transaction and did not transfer the entire required amount.

And the most important thing! Starting from January 14, 2013, NSK Tricolor TV introduced a new rule - confirmation of personal data:

If you registered with 01/14/2013. in accordance with the Terms of Service " Tricolor TV", you undertake, within 90 days from the date of registration as a Subscriber, and then at least once a year during the entire term of the subscription agreement and/or each time in case of data changes, confirm the data on last name, first name, patronymic, installation address Software located within the Russian Federation, as well as contact telephone numbers specified in the Subscription Agreement, by choosing one of the following methods:

fill out the form yourself on the Tricolor TV website in the “Confirm data” section
fill out the form yourself in the viewer’s personal account
call the Tricolor TV Contact Center toll-free number 8-800-500-01-23
by sending a postal item to the address: St. Petersburg, 197022, PO Box 170, CJSC National Satellite Company, or in any other way not prohibited by law.

If within 90 days from the date of registration the Subscriber does not confirm the data specified in the Subscription Agreement, National Satellite Company CJSC has the right to suspend the provision of the service for which the subscriber line was formed, with the exception of the service “ Base", for the period until the subscriber confirms the specified data.

That is, if you registered with14.01.2013 G. in accordance with the Terms of Service " Tricolor TV", you undertake, within 90 days from the date of registration, to confirm the data on your last name, first name, patronymic, software installation address located within the Russian Federation, as well as contact phone numbers specified in the Subscription Agreement, by choosing one of the above methods, then with24.04.2013 G.at 14.00 to subscribers, who have not passed the mandatory data confirmation procedure, the provision of broadcasting services for the main package of TV channels will be suspended" Tricolor TV" ("Optimum" or " Maximum HD") .

The resumption of the service, the provision of which was suspended, is carried out no later than the 3rd (third) day following the day the subscriber confirmed his data.

b) The message is displayed on all channels.

B withEven if the Tricolor TV subscription is active:

Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver will be determined. Go to the receiver menu, menu item " Status" If the ID number is missing.

if your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, check whether it is inserted correctly. For the GS-8306HD receiver model, the smart card is inserted with the chip facing down.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2 format, GS 8300, GS 8300M), most likely the problem is due to a failure of the built-in access module of Tricolor TV, such a receiver requires repair.

The receiver determines the ID number and the subscription is active.

The receiver has been disconnected from the network for a long time. If your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. The clock in the de-energized receiver stops. When the receiver is connected to the network, the clock speed of the receiver and the satellite is adjusted. As long as the internal clock of the receiver diverges from the satellite clock, the signal, for technical reasons, cannot be decoded. In this case, you should obtain activation keys. Treatment is to turn on the receiver on one of the encoded channels and wait. You can do the same disconnect the receiver from the power supply for one minute, then turn it back on. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded. In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

Receiver not registered. You can check your registration on the Tricolor TV website, in the blue window on the right it says: “URGENTLY CHECK THE STATUS OF YOUR RECEIVER!” Enter the 12 digit ID number in this box. If the answer is displayed that your receiver is registered, then most likely more than 4 days have passed from the moment the receiver was registered to the moment you connected it to the configured antenna, for example, you did not have time to install and configure the antenna. You need to call the technical support service from a landline phone 8-812-332-34-98, give the identification number of your receiver and ask for re-activation from the satellite. The call is paid.

And the most important thing! CJSC NSK "Tricolor TV" according to clause 4.14 in the new edition of the “Terms of Service” introduced a new rule:
After two years from the end of viewing TV channels of the package “ Optimum» NSC reserves the right to carry out technical work related to ensuring the broadcasting of TV channels of the package « Base" The duration of these works cannot exceed 60 days. During the period of technical work, NSC does not guarantee the reception of TV channels from the Basic package. That is, if the subscriber did not renew the package " OPTIMUM"for two years - "free" package" BASE"may be disabled or it will not work stably until the subscriber pays for the package" OPTIMUM". Here's the promised "Free" BASE"package until the end of the companion's life.

V) A number of problems when operating the Tricolor receiver are associated with the receiver software version number. Press the "Status" button on the receiver's remote control. Check the version number.

For receivers G.S.-8306HD/ 8305HD 1.1.001 And 1.2.001 . . At the same time you will not work.

For receivers G.S.-9303HD current software versions have a number 0.30.104 . Read how to update the firmware yourself. Wherein if you have not updated to the latest software version - HD channels you won't work.

For receivers G.S.-8304 1.2.6 . Read how to update the firmware yourself. (ATTENTION!!! If this receiver does not find channels and writes “List Empty” - update urgently!!!)

For receivers G.S.-8302 The current software version has the number 0.20.107 . Read how to update the firmware yourself.

For receivers G.S.-8300(M/N) The current software version has the number 1.1.170 . Read how to update the firmware yourself.

Note: If, after downloading new software, the satellite receiver G.S.-8300(M/N) stopped responding to commands from the remote control remote control, you must do the following: press simultaneously buttons TV/RADIO and CHANNEL + on the front panel of the receiver, then click STANDBY button on the remote control DU .

For receivers DRE/DRS/GS-7300/ 4000 /5000/5001/5003 The current software version has the number 3.4.69 . Read how to update the firmware yourself. It is known that updating from version 3.015 to version 3.032 goes without problems. If the software version of your receiver is lower than 3.015, for example, 2.091, then automatic updating will not occur, and the receiver most likely works with complaints or does not work at all. Contact a specialist to install a fresh po. However, if you feel up to it, download the DRE BURNER program and software for versions 3.015 and 3.032 from the Internet. The procedure is simple, however, if a number of simple rules are not followed, the receiver can be “killed”.

2). "NO SIGNAL" message.

You need to find out whether this message is generated by the satellite receiver or the TV.

The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”

In this case, there may be several reasons for the “no signal” message:

A ) The most likely reason is not in the receiver, but in the setup (adjustment) of the antenna.

the antenna is not aligned with the satellite

The antenna is out of tune. Reasons: strong winds, wobbly antenna bracket. Secure the bracket.

Changing TV channel broadcast parameters. However, the “NO SIGNAL” message may not be displayed on all channels. Reset the receiver to factory settings, after rebooting, the initial setup wizard will start, scan the channels again.

The procedure for tuning the antenna with the device -

Instructions for self-installation of the "Tricolor TV" antenna -

b ) There are faults in the cable connecting the receiver and the antenna converter.

Check on the receiver - the cable from the antenna must be connected to the "LNB IN" socket.

With the receiver turned on, disconnect the wire from the antenna converter. Use a tester to measure the voltage at the connector. If there are no faults in the cable, the voltage value is 18 or 13 volts.

Installing TV sockets very often leads to the appearance of the “No signal” message. Use terminal sockets" SAT/TV" or "SAT/TV/RADIO".

very often, when using several receivers from one antenna, a signal divider is installed at the break in the antenna cable. Not all splitters pass the satellite signal. It is correct to use a divider with a frequency band from 5 to 2300 megahertz (usually this parameter is indicated directly on the divider). In addition, such a divider must pass constant voltage.

V ) The receiver's satellite and/or antenna settings are messed up.

For the TRICOLOR TV receiver, the antenna parameters are as follows:

antenna - 1
LNB type - Single
Low frequency - LNB 10750
LNB Power - Enabled
Satellite name - Eutelsat W4

To check the correct settings of the TRICOLOR TV receiver, enter the system settings panel of the receiver.

The receiver does not respond to pressing “OK”

A ) In this case, it can be assumed that the message about the lack of signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which the satellite receiver is connected. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “Source” key, which activates one or another input of the television receiver, and switches to the required input.

b ) In the case of a receiver GS 8306, a common problem is random switching of the outputs of the GS 8306 receiver using the “ Input signal", located in the left - upper part of the GS 8306 remote control. You can determine which output of the receiver is currently activated by the indication, if the upper part of the indicator is on (the indicator is located on the front panel, on the left) - the RCA output (bells) is activated, is on lower part of the indicator – HDMI output is activated.

3). Why are there squares on the screen?

A) Most often this is inaccurate antenna tuning or the antenna tuning drifts over time.

Invite a specialist.

Adjust the antenna yourself. To do this, go to the “Manual search” menu in the receiver menu. In the lower right corner of the screen there are two scales. We are interested in the lower quality scale. Next, we go to the antenna and, without loosening its fastening, one by one, without making much effort, press on the edges of the antenna and observe the quality scale. We notice a moment when the level of quality increases. All that remains to be done is to slightly loosen the antenna mount and adjust its position in the direction of increasing the quality level. In details- .

b) Snow and dirt sticking to the antenna converter.

V) Extremely unfavorable weather conditions.

G) Insufficient satellite dish size or antenna deformation.

d) Trees that grow over time in front of the antenna may interfere with the unhindered passage of the signal.

e) Any combination of these factors.

4). "8888" lights up on the receiver panel

Perhaps the saddest case is when you cannot do without repairs in a stationary workshop. Tricolor TV service center in Izberbash is located

5). "BOOT" lights up on the receiver panel

Receiver memory failure. As a rule, the receiver “comes to life” after reinstalling the software. Contact your dealer.

6). " " lights up on the receiver panel

The receiver has reset to the initial setup menu. Follow the instructions on the TV screen by clicking on the "NEXT" button.

7). The receiver does not “listen” well to the remote control, does not change channels, and generally behaves strangely.

Turn off the receiver from the 220 volt outlet and turn it on again after a minute. In the vast majority of cases, this helps. If channels are switched from the front panel of the receiver, but not switched from the remote control, try replacing the batteries in the remote control. If this does not help, then most likely the remote control is faulty. Keep in mind that the seller is not obligated to replace your faulty remote control, since the remote control is not covered by the warranty.

If the above measures do not have an effect, it makes sense to reset the receiver to factory settings. To do this, go to the receiver's menu, then to the "Settings" panel, and finally to the "Factory settings" panel, where to reset you need to press the red button on the remote control. Sometimes it helps.

The following materials on our site will also help you:

Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.

This problem can be solved by identifying the cause.

On all channels except information

First we need to clarify. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or in your personal account.
If the subscription is active and the problem is not resolved, then you will need. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of - you need to take it out, install it again and restart the power supply. A power reset is sufficient for the access card.
If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact.

Only on some

In this case, you will need to run an auto search. New channels must be saved.
As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition. It will be necessary to clarify the new composition.
There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and restart it.
If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.

Inscription on the screen “No signal”

Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.

If power is less than 70%, consider eliminating the following options.
- Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
- Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
- The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the missing image may be technical problems on the part of the service provider.
If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
- Search for channels again.
- Reboot the receiver's power supply.
- Reset settings to factory defaults.

If access to TV channels could not be restored

If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:

+7-800-500-0123
Contact via Viber and WhatsApp at +7-911-101-0123
Call through the website (in the Support section)
Skype: support_tricolor_tv
Online chat on the website
Application for technical support (you must fill out the application form in the appropriate section)

The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 general purpose television channels, radio stations, information channels and a channel broadcasting in a teleshop format.

TV channel	Radio	Info	Teleshop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	TV TV
Russia Culture		TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
WORLD
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

No power supply or incorrect completion of automatic settings;
Reset recent settings;
Incorrect installation of the smart card;
Unconfirmed data;
The software update did not occur;
There is no fee for the package provided;
Broken cable from the dish to the receiver;
Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of TV showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Everyone who lives in the age of high technology is sure that these technologies are designed to make life easier. This is true, although there are situations that can contribute to nervous tension rather than relaxation. For example, when some of your favorite TV channels disappear. Naturally, this is far from the best experience, especially when you want to watch TV, but it throws up similar, not very pleasant surprises.

If you also encounter a similar problem, then there is no need to rush to a television repairman, especially since this may take some time. If you wish, you can try to restore digital channels on the TV yourself. Of course, a 100% return of their broadcast cannot be guaranteed, but, as a rule, independent manipulations help.

Reasons for missing channels

As a rule, the TV shows two dozen standard digital channels. But sometimes even they disappear, if not completely, then partially. Considering that they are free, problems with broadcasting can be associated with many reasons, but the main ones can still be identified:

Problems with the program;

Problems with the signal receiving equipment.

Both the first and second situations can be solved, but they require completely different manipulations. If the problem is with the equipment, then the attempts of the average user do not always help, and can even cause harm. If there is a problem with the TV channel itself, then this happens with one, maximum, two programs, but not with half of the broadcast channels at once.

Let's figure out what the number represents before doing any manipulations related to recovery processes. So, the advantages of digital television channels are improved signal reception, cooler sound, picture and other characteristics, compared to other free systems. But only 20 channels are free, which are periodically switched off and changed, so in a situation where some TV channels have disappeared, there is nothing surprising.

A paid channel symbol appeared on the screen. This is a sign that the subscription to services is ending. If you didn’t pay for your digital subscription on time, the answer to the question of why the channels on your digital set-top box disappeared is obvious. You need to top up your account and then they will start working again, of course, if this message does not pop up on free channels. In this case, it is better to contact your provider for clarification;

There may also be difficulties with the software, or more precisely, its compatibility. If this is a GS-HD receiver, then you need to go to the menu and press the “Restore channel list” button. If the new software does not work, then on the same receiver you need to: find the TV/RADIO and CHANNEL buttons on the remote control, and also press the same buttons on the receiver panel in parallel. But it is very important to do this at the same time. Then press the STANDBY button on the remote control;

The inscription “No signal”. This is already a standard sign of problems with the antenna. If the antenna does not work as it should, it is not surprising that dozens of channels began to disappear. If the device is new, then it may not have configured programs, so this fact should be clarified. But if the programs used to work, but disappeared in an instant, you should still go outside and see if the antenna has moved due to strong wind or something like that;

Sometimes the connection between the antenna and the cable, or the cable and the set-top box, is disrupted. If such suspicions arise, you need to make sure that the cable is connected to the LNB IN socket.

When none of the above list helps, there is only one way out - call for help. The master will definitely figure out what’s wrong and return your favorite programs.

Why are only 10 out of 20 digital channels shown?

Over the past two or three years, digital television users have often complained that after updating channels, half of the programs that were shown before disappear. Since then, people have a logical question: why did 10 channels disappear if they used to work and were free?

They are trying to find out the answer to this question on many forums, which is why different versions are put forward. For some, the channels of the first multiplex do not work, for others, the second. This suggests that the reasons for these troubles lie in various difficulties in signal reception associated with technical work or the peculiarities of the functioning of digital television.

Perhaps after some time the channels will restore their broadcasting, so you shouldn’t worry in advance about where ten popular channels have disappeared at once. RTRS clarifies that for now the work is being carried out in test mode, so for some regions such difficulties will become the norm. Sometimes searching for channels again or reflashing the set-top box helps, but if this is not your case, you can use analog or satellite television, where the signal works without such significant interruptions.

Note.

Satellite television uses complex technical and software components in its operation, which, due to certain circumstances, may function unstably. Client requests to the operator's support service with the text “Tricolor channels disappeared after an update” are quite common, and you can deal with the problem yourself. To do this, it is necessary to identify the cause of the malfunction and eliminate it, based on the instructions provided below.

In this material we will look at:

main reasons for unstable work;
ways to independently correct an error;
Contacting technical support if you cannot configure the system yourself.

After turning on the TV and receiver, you may notice that some of the programs included in the service package are not broadcasting. The reasons for this are:

The software update was carried out incorrectly;
technical components are not compatible with the installed software;
the specified settings have been deleted, which makes it necessary to perform a repeated search;
problems with signal reception or transmission;
other errors that are not related to the scheduled update.

If favorite programs to watch disappear selectively, the reason is hidden in the presence of activation of a subscription to a certain service package. Federal channels do not require additional payment.

After the update, Tricolor channels are not shown

Considering why channels disappeared on Tricolor TV after the 2019 update, we can identify several main reasons - incorrect installation and equipment incompatibility. The TV does not broadcast even the basic package of services. The device may not turn on correctly, and some interface elements may not function. The malfunction occurs due to the following factors:

turning off the device while the update is running;
Attempted self-installation with a non-official version from a different device model. In this case, you lose the right to warranty service.

The largest satellite television operator in Russia categorically prohibits independently modifying technical or software components, unless this is a planned system update. Help will only be possible after contacting the company's support service.

You can take the device to the nearest service office yourself or call a specialist to your home. To do this, call the single contact number 88005000123 and tell the operator the essence of the problem, indicate that common channels are missing, what actions you took to fix the problem and give your contact information. You can also quickly discuss some technical issues with a consultant, which will help determine the cause of the disappearance and its solution.

How to restore channels on Tricolor TV after updating

A scheduled software update may result in unstable display of your subscription programs. If the list of channels let the main channels disappear immediately after the new firmware, it is recommended to reboot the system. Turn off the device and unplug it for a while. When you turn it on again, the connection with the satellite should be restored with a request and subsequent receipt of settings.

The equipment has been rebooted, but the broadcast has not been restored? Don't panic, let's move on to the following steps to fix the problem:

self-reset settings to factory level on the TV;
a combination of manual and automatic search.

Each of the above methods will be discussed in detail in the following sections of this material.

Channels disappeared on Tricolor TV - how to set it up

After factory settings, you can return the ability to perform automatic and manual searches with the installation of additional parameters. Restoring the Tricolor TV channel list by resetting the system settings to the factory level is done by following the step-by-step instructions:

Open the main menu of the receiver using the remote control;
Go to the “Settings” or “System” section. The name of the option varies depending on the specific model. More detailed instructions are available in the official instructions, which can be found in the box with the receiver or downloaded from the corresponding section of the Tricolor website;
Select “Factory reset”, the name can be changed;
Confirm the action to be performed. Entering a system PIN code is used as additional security;
All you have to do is wait for the specified parameter to complete and proceed with the configuration again. If everything is done correctly, the device will automatically reboot.

There are no tricolor channels: use the search - what to do

Each owner of equipment from Tricolor TV can perform an independent search in automatic or manual mode. The advantages of each method can be highlighted:

automatic is the most popular and fastest method of adding all available gears to the general list. Does not require user intervention;
manual - allows you to achieve the best image and sound quality by specifying exact frequencies. Detailed instructions are posted in the corresponding section of the official website, where you can view frequencies and other configurations.

Having decided on the most convenient method, let's begin the setup process:

Find the “Settings Wizard” section in the “Menu” item; its name and location depend on the equipment model used;

Select “Search” and decide on its type;

If you have activated automatic mode, the system will be able to independently find available programs. Manual mode requires additional intervention;

Save the changes and reboot the receiver.

Now you can check whether the signal is being broadcast. If the problem is not resolved and the program still cannot be found, contact a technical specialist. First make sure you have a positive balance, activate a specific package, install a smart card, which may also cause channels not to be shown.

How to restore channels on Tricolor TV after deletion

The solution to the problem “Tricolor TV channels are not shown after the update” could be to contact a technical support specialist. After removing the incorrect firmware version and resetting the settings to the factory level, you can conduct an independent search. We have already reviewed the detailed instructions for searching for programs; all you have to do is connect the device correctly and follow the indicated steps.