We cancel the order on AliExpress and return the money for it. How to cancel an order on Aliexpress

We won’t talk for a long time and describe unnecessary things, but let’s say frankly - you can cancel your order, but only: During checking your payment, and during waiting for the goods to be sent.

Payment Processing- what does this mean?
Payment processing occurs when you pay for the product on the Aliexpress website.
After this, your payment is processed - within approximately 1 hour. And after this processing, the seller will begin to prepare your goods for shipment.

To cancel an order you need to:

1. Go to

2. Find the desired order and click - Cancel the order
(Order cancellation during - Payment checks)

(Order cancellation during - Waiting for the goods to be sent, seller)

After you click cancel order, a pop-up window will appear. In the pop-up window, you will need to select the reason for canceling your order.

How long will it take for the money to be returned to my account?

After canceling your order on Aliexpress, the funds will be returned back to the account through which you made the payment. But they will not return immediately, but within 3 days.

So, before paying for your order, it is better to think twice. As they say, measure twice, cut once.

How to cancel an order on Aliexpress if the goods have been shipped

If the seller has already sent the goods to Aliexpress, then unfortunately you will not be able to cancel your order. Since the button - Cancel order disappears, and in its place two buttons appear - Check tracking And Confirm receipt.

The only thing you can do in this case is to receive the goods and open a dispute for one reason or another. Where write to the seller that you do not need the product or that it is not suitable for you for one reason or another.

But you will have to ship the item back to China at your own expense. And after the seller receives this product back, he will return your money.

The funds will be returned back to the account through which you paid.

How to cancel unpaid orders?

Unpaid orders must also be cancelled. Why is this necessary? Everything is very simple....

If you collect a large number of goods on your page for which you clicked the Buy button, but they did not pay for it. This account may be subject to automatic blocking. Because he will consider this to be a fact of manipulation of the system.

So I advise you not to collect unpaid orders on your page, but to delete them. And how to do it?

Let's go to the section -

Let's go to the section - Payment expected

We find the desired product and click - Cancel the order

In the pop-up window that appears, select reason for cancellation(I always choose - Other reason) and press the button - Send

And so that this remote order does not interfere with your goods. Again go to the - section, find the just deleted order and click on trash can icon.

In the window that appears, click - Delete order

That's all. Now this order is completely removed from your profile and from your orders.

I apologize for the not very high quality screenshots...

Very often I am asked: if I cancel the order, will the money be returned to Aliexpress? Sometimes a person ordered an item, and then found the same one, but cheaper, or a completely different product from this category and thinks: how to cancel an order on Aliexpress after payment and get the money back? In fact, everything is very simple, and now I will tell you what ways out of this situation are.

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The first thing you need to understand and learn: the seller does not care about your problems, he wants to sell the goods and he will NEVER give you the money easily. Business is business.

But this does not mean that you cannot return the money; the Aliexpress website itself allows you to do this. But how difficult it will be depends on HOW QUICKLY YOU CHANGE YOUR MIND!

How to cancel an order on Aliexpress?

Let me show you everything clearly by ordering some product. Let it be these cactus seeds, cost 10 cents.

I place an order as usual, but that’s not the point. As a result, you can see the paid item in my account:

As you can see, a CANCEL ORDER button has appeared opposite the order. This button will not be here forever, but only for a limited amount of time while the order is being processed. How many?

As you can see in the photo, a day is given to process the order, after which the REQUEST ORDER CANCELLATION button will disappear and then it will be impossible to cancel the order for Aliexpress after payment.

It’s hard for me to imagine how you need to slow down to think for a long time so that you don’t have enough time to think about it for a day, but this happens, since thousands of people ask this question. Maybe just carelessness?

After clicking the CANCEL ORDER button, you will see this frame asking why you want to cancel the order?

There are many options there, but you can simply write that you no longer need this product. If the seller did not answer your questions, or the product suddenly ran out, or the seller increased the cost of the order, or something else, then you can select the appropriate item. This will most likely not affect the return much. Although…

If I cancel an order on Aliexpress, how long will it take to get my money back?

You shouldn’t expect the money to be returned instantly; let’s click cancel now and see what they write to us.

As you can see, Returns may take up to 8 days, so before you order something, think a hundred times, do you need this thing? Although things can go much faster, it all depends on how quickly the seller responds. A little later I will unsubscribe, as it was in my case.

Is it possible to cancel an order and return money to Aliexpress if it is already on its way?

Here everything is much more complicated, you must understand that the seller cannot get on a plane and try to catch up with the parcel on the road 😉 But there is still an option to return the money for the product, AND THE PRODUCT ITSELF, too, of course.

To do this, we need to receive the goods and then open a dispute. I’ll show you an example of one of my goods that has not arrived yet. and select the item RETURN OF GOODS AND MONEY.

Return of goods and money means: The product does not meet my expectations and I want to send it back to the seller for a full refund. You may have to pay shipping costs.

That's what it says on AliExpress. When we select this item, we will be asked to further explain the reason for the refusal, write like this:

We write that it is a personal problem and that I ordered it by mistake. You also need to write down the refund amount and additionally write down why you want to cancel the order.

As can be seen from the inscription in the picture, the SELLER MUST AGREE TO A REFUND; if he refuses, your request may not be satisfied. To avoid this, you need to write to the seller in advance and tearfully promise him that you will buy another model of the product from him, you just made a mistake and now your life is broken and has lost all meaning.

ATTENTION! You will have to pay money for shipping the goods out of your own pocket!

Yes, canceling an order on Aliexpress after payment and returning the money when the goods have already been sent is not so easy, so Snickers Snea, don’t slow down, think a hundred times and order the goods once.

I think that I answered the question of returning money after payment in great detail, as you can see everything can be solved, although you may have to work hard. If you have any more questions, write in the comments, I always answer everyone...

It's no secret that purchasing various goods via the Internet is becoming increasingly popular. Some people prefer to make purchases through joint purchases, others choose online stores, and still others prefer foreign sites with a large assortment from different sellers. An example of such a trading platform is the Chinese website Aliexpress.

Underwater rocks

Understanding the functionality of Aliexpress is quite simple. To make a purchase, you must register, select the desired product from a trusted seller, submit a purchase request and pay for it. The store, in turn, is obliged to send the order within the established time frame. Evidence of the seller’s good faith is the parcel track indicated in a special form.

But often stores take available numbers from the post office. Because of this, they may well indicate to the buyer a track that will not be tracked. It also happens that the postal website shows that the parcel is not going to the recipient who paid for the order, but to another country. This is all a reason to start figuring out how to cancel an order on Aliexpress. Even in this case, it is quite possible to get your money back.

Cancellation before payment for goods

When ordering a product, many people click on the “Buy Now” button without looking at offers from other sellers. But after seeing a similar product at a lower price in another store, buyers begin to think about how to cancel an order on Aliexpress. If you have not paid for the item yet, then there is nothing to worry about. Just forget about it. It will remain on the unpaid list for a set period of time. Even if the seller writes you a letter asking you to pay for the goods, you may not respond to it or reply that you have changed your mind about making the purchase.

Don’t worry and look for how to delete an order on Aliexpress, this will happen automatically. There are no sanctions for unpaid purchases on the site.

Cancel a purchase

It’s a little more difficult to figure out what to do if you change your mind about making a purchase after payment. It’s worth saying right away that there is no point in trying to deal with this on the first day after making the payment. At this time, all functions are blocked and the payment is being verified.

It’s worth saying right away that there may be several reasons for refusal. The first of them: the seller said that the product is not available (or perhaps the price has risen), and he cannot send it. In this case, it is better to wait until the period allotted for sending the purchase ends. If the store does not indicate the track, the money will be returned to the buyer automatically. As practice shows, this happens within 2-5 days.

But if for some personal reasons you decide to cancel your order on Aliexpress, then you should hope that the seller has not yet sent the order and he will want to meet you halfway. In this case, on the order page you must click the Cancel order button. It appears only a day after the payment is made. It is important to take into account one nuance: the money will be returned only if the seller approves this cancellation. But he may write that he has already sent the order, then all you have to do is wait for the parcel or open a dispute.

It is better to try to come to an agreement with the seller through personal correspondence. If he has not yet sent the package, then there is a chance that he will agree to cancel the order. If you decide to refuse the purchase, do not waste time, write to the seller as soon as possible, then you will have a better chance that he will meet you halfway.

Reasons for controversy

The seller on the Aliexpress trading platform receives money only after the expiration of the period allotted for delivery of the goods, or after the customer has confirmed receipt of it and does not intend to return it. During this entire period they are blocked in the system, and the customer has a chance to return them. To do this, you need to open a dispute. The reasons for starting it may be the following:

The track is not tracked for a long time;

The postal system indicates a different place for receiving the goods;

The delivery period is coming to an end;

The product received is not what the buyer expected.

This is not a complete list of reasons to think about how to cancel an order on Aliexpress. It’s worth noting right away that the administration treats problems with tracks very carefully, and unscrupulous sellers are fined.

Refund after receiving the goods

If the transaction went smoothly, but the quality or functional features do not correspond to those indicated in the ad, then canceling the order on Aliexpress after payment and receipt of the goods is quite possible. To do this, you need to open a dispute in which you must indicate all claims with confirmation of the defects of the goods. This can only be done until the countdown timer expires.

If you cannot resolve the issue with the seller within 16 days and you do not close the dispute, it will be converted into a complaint. But you can do this manually; to do this, just click the Escalate Dispute button. After this, the administration will intervene in the dispute. Her decision will determine whether you will get your money back for a low-quality product. But even if the administration sided with the seller, and you are confident that you are right, you can complain about its actions.

Refund Options

Many buyers are interested in the question of how and when the money for the product will be returned if they cancel the transaction. They don’t come back very quickly; usually this process can take two weeks. Of course, if the order on Aliexpress was canceled due to the fact that the seller did not send the goods, then you can count on receiving the money within a couple of days.

Funds are returned to where the payment was made. When paying with a bank card, they will go back to your account; when transferring money through electronic payment systems, they will return to your wallet.

Sometimes after pressing the coveted “Buy Now” button, we realize that we were in a hurry. Perhaps you found the product cheaper, realized that you did not need it, or the seller was not honest, and you found out about this when the product had already been paid for - whatever the reason, the order must be cancelled.

How to cancel an unpaid order on aliexpress?

An unpaid order on Aliexpress is not considered completed. It will wait for your payment for 20 days and if payment is not made within this time, the order will automatically switch to the “Closed” status and the “PayNow” button in the “Action” field will be replaced by “Add to Cart” (ReAdd to Cart).

It is not possible to remove unpaid orders from the general list of your orders.

While the order is not paid, the seller may send you messages several times asking why you do not pay, whether everything suits you, and whether he can help with anything. Some sellers offer a discount in such cases. However, despite the fact that neither you nor the seller receive a penalty for an unpaid order, you should not abuse this method.

How to cancel a paid order on Aliexpress?

You can cancel a paid order on aliexpress only if it has not yet been shipped by the seller (order status is Awaiting Shipment).

To cancel an order, go to your account, select the required one from the list of orders and click the Cancel Order button. This button appears only a day after the order has been paid.

In the window that opens, click the “Request Order Cancellation” button to confirm order cancellation.

Screenshot

In the drop-down list, select the reason why you want to cancel the order.

I placed a duplicate order- I mistakenly duplicated the order.
I ordered the wrong product(s)- I ordered the wrong product that I wanted.
The supplier did not ship the order on time as agreed– The seller did not send the order within the agreed time frame.
The supplier said the product(s) I want is out of stock- The seller informed me that the product I ordered was out of stock.
The supplier refuses to ship the product(s)– The seller refuses to send me the ordered goods.
I am not able to contact the supplier– I can’t contact the seller.
The product(s) is not as described on the Product Detail Page– The product description on the page does not correspond to its actual characteristics.
The supplier asked me to use a payment method other than Escrow- The supplier offered me another method of paying for the goods, bypassing AliExpress.
Other reasons caused by the supplier- Other reasons caused by the supplier.

Advice: if you cancel an order on your own initiative and don’t want the hassle of getting a refund, choose a reason “I ordered the wrong product(s) - I ordered the wrong product that I wanted.” In this case, the seller does not receive any punishment from Aliexpress, and will be more willing to cancel the order, because It is the seller who receives the cancellation request and decides whether to confirm it or not.

Screenshot

If the seller turns out to be a scammer, select “Yes” and open a standard dispute.

If the order is canceled at your request, select “No”.

Screenshot
Next, a request to cancel the order is sent to the seller. He must confirm his consent to terminate the transaction within two weeks. If he does not get in touch, the deal will be closed automatically. The money will be returned to you within two weeks from the date of termination of the transaction using the method in which you paid for the order.

Note!

For most sellers, every order is very important, so not all sellers are in a hurry to agree to cancellation, especially if the order has already been paid for. It happens that the seller, upon receiving a request to cancel an order, immediately informs you that he has already sent you the order, he just did not have time to mark it in the system. In this case, ask him to send you the track number of your shipment, as well as a scan or photo of the postal notification by which your order was sent. If the seller refuses to do this or is silent, feel free to complain to the Aliexpress administration about him.

If the seller sent you a tracking number, and a few days later it turned out that it was incorrect or not yours, this is another reason for opening a dispute, and a more serious one. The Aliexpress administration is actively fighting fraud on the site, so such a dispute will be resolved faster and more effectively than others.

In any case, be careful when choosing products and placing orders so that the question of how to cancel a purchase on aliexpress simply does not arise.

Happy shopping!

Before canceling an order on Aliexpress after payment and returning the money, you need to check the payment status. Until the supplier sends the package, the recipient has a real chance of canceling the transaction. There will be no problems with refunds either. But if the goods have already been shipped, canceling the order will be more difficult.

Methods for canceling an order on Aliexpress after payment

Any buyer has the right to refuse an item if it has already been paid for. This is also possible on Aliexpress. The easiest way to issue a refusal is when the package has not yet been sent by the buyer. The service provides sellers with 7 days after registration to send. Therefore, the buyer can refuse the purchase and get his money back.

In other words, if a person cancels a paid order, the money will be returned.

The easiest way is to return the required amount if the cancellation of the transaction is due to the fault of the seller. The service administration may apply certain sanctions to the supplier. The most common reason for cancellation is buyer error. But we must not forget that when registering a refusal, a real reason must be indicated, and not a fictitious one.

Cancellation of an order occurs as follows:

The user needs to log in to the site and go to his account.
After this, you should go to “My Orders”.
Select the order you want to cancel.
Click on the “Action” tab and select “Cancel Order”.
The order page will open where the buyer needs to select “Request Order Cancellation”.
You must then indicate the reason for cancellation (a list will be provided).

The final stage is the supplier’s agreement to return the money. If he agrees, the funds will be credited to the buyer’s account. In case of refusal, you will have to open a dispute on Ali.

Refund Options

When will the money be returned?

The refund of the required amount depends on the account from which the payment was made. The website states the following official return periods:

Bank cards (Visa, MasterCard, etc.) – up to 15 days.
Electronic wallets, Western Union and other payment methods – up to 10 days.
Alipay wallet – within 1 day.

In practice, money is credited within 3–20 business days.

Is it possible to cancel an order and return money to Aliexpress if the goods are already on the way?

Once the supplier has already sent the package, it is almost impossible to cancel or change the order. You can return the amount paid for it only after receiving the goods and then sending them back. In other words, the products will be delivered anyway. In this case, payment for shipping is the responsibility of the buyer.

But even in this case, first the recipient needs to open a dispute on the site. It is important to take into account the timing, since you can contact the administration only 6 days after sending the order. The results of the dispute may vary, since much depends on the characteristics of the product, cost, etc.

What to do if the seller does not want to confirm the order cancellation

It often happens that the supplier refuses to return the money, citing the fact that the goods have already been shipped. There may be other reasons, but if the buyer wants to return the amount paid, they should contact the store administration. To do this, the user must open a so-called dispute.

The main thing is to prove your position, give the right arguments, etc. The Aliexpress administration almost always takes the side of the buyers. If the seller does not respond to an open dispute, then after 5 days it will automatically close and the amount will be returned to the payer.

Suppliers try to prevent the opening of a dispute and therefore promise to return the full amount, but in a different way. For example, through PayPal. But this payment system does not work on the site, so it will be very difficult to prove anything to the buyer. The money must be returned to the account from which the parcel was paid.

What to do if Aliexpress does not return money

As soon as the product is canceled and the seller agrees to it, the buyer begins to expect a refund. In order to check whether a refund has been made, you must:

Go to the order page.
Open the “Payment” tab.
Check status.

It may indicate that the funds have either been returned or the application is being processed. If all deadlines have expired, you should contact technical support of the site or payment system. Please remember that the seller does not receive money for the item until the buyer confirms receipt. This means that the amount remains in the system and if the order is canceled, it is the site that handles its return.

Payment of money after cancellation of the transaction is carried out by the site. But without the seller’s consent, the procedure may be delayed, since the recipient will have to open a dispute. The main thing is not to openly conflict with the seller, and try to resolve everything peacefully. And under no circumstances agree to a refund in a way that the Aliexpress administration cannot control.