Client bank web Belarusbank installation. User instructions for using the Internet banking system at JSC JSB Belarusbank

For individual entrepreneurs and legal entities, constant access to bank accounts is of increased importance. The efficiency of all necessary operations depends on the convenience of the service provided by the servicing bank. In this regard, the Client-Bank (Web) software package from Belarusbank is an excellent modern business solution that allows you to easily manage finances and keep scrupulous records of all incoming and outgoing transactions.

Before installation

In order to gain access to the Belarusbank web client, you need to have a commercial account opened in the name of a legal entity, which is used both for receiving payments from beneficiaries and for settlements with them. To connect you will also need:

submit an application in 2 copies for the provision of a range of services using the Client-Bank software product;
sign an agreement drawn up by a bank employee on the use of electronic documents when providing services through the Belarusbank client-bank system.

The correct functioning of the system is based on the use of complex cryptographic algorithms - all operations require an electronic digital signature. Therefore, along with the application for connection, the client also provides information about the list of persons authorized to confirm documents on his behalf with a digital signature.

If you are an individual entrepreneur and work with documents yourself, indicate only your full name in the required column.

Receiving an electronic key

After signing all the necessary papers, the bank’s digital security service issues you an electronic key - iKey carrier. It is a USB flash drive with an identification password written on it, which is located in the connector of your work computer while working with the client bank.

This key will be needed to sign all created documents and guarantees complete security of remote banking services.

The electronic key is updated every 2 years, and free of charge. When generating a security key, the bank client is issued:

login;
password;
transaction confirmation password.

Software installation

To fully operate the software package, you will need a computer of any type - desktop, laptop or netbook with a 32- or 64-bit operating system installed on it. Correct operation of the client is ensured when using all browsers, but in some cases (for example, in Google Chrome) activation of additional modules is required. For these purposes, you can use the IE Tab extension.

On the official website of Belarusbank we download and install the necessary distributions.

Please note that you can select a driver for both 32-bit and 64-bit versions of the operating system.

For successful installation of the software, the electronic driver must be in the USB connector of the computer.

Login

1. Go to the official website of the bank and in the “Online services” section, select “Client Bank (WEB)”. Or simply click on the direct login link.

2. Insert your USB electronic driver into your computer. Without it, you will not be able to log into the Belarusbank web client system and log into your personal account.

3. Then you need to enter your username and password. You should have received them directly from the bank branch.

There is also an alternative login option - using the key of your identification iKey driver. It is written to the media during the generation of your electronic key.

4. After authorization, you will be taken to your personal account of the Belarusbank web client. The working panel contains a detailed description of the system; navigation through tabs and sections is extremely convenient and does not raise unnecessary questions.

Also on the main page you can explore:

technical requirements for the software package;
safety recommendations;
feedback forms with the bank.

Basic Operations

Creation and sending of payment orders, acceptance of payment requests and letters of credit.

Control of an open account and request a statement for all outgoing and incoming transactions.

Creation and sending to the bank of lists for crediting salaries and pensions, applications for the purchase and sale of foreign currency through the foreign exchange exchange.

Various reference information, payment codes, exchange rates, list of beneficiaries and much more.

Let's consider an example of creating a standard payment order in national currency. For this:

1. Select the “Payment orders” section and go further to the “National currency” subsection.

2. Select the “In progress” option.

3. The next step is “Create PP”.

4. A standard payment order form will appear in front of you. In it you need to enter sequentially:

transfer amount;
name of the beneficiary;
purpose of payment (according to the invoice or agreement);
UNP of the beneficiary;
bank code BIC;
IBAN account of the beneficiary.

6. When the document signature form appears, enter the password for your electronic media. Do not confuse it with the password for logging into the Client-Bank (WEB) system, otherwise the system will reject the document.

7. After entering the password, click “Continue”.

If an inscription appears, as in the screenshot below, it means that you did everything correctly and the payment order was signed.

What is Internet banking?

Internet banking– a service provided by JSC JSB Belarusbank (hereinafter referred to as the bank) for monitoring, managing accounts and carrying out banking transactions via the Internet.

The “Internet banking” system of OJSC “JSSB Belarusbank” (hereinafter referred to as the “Internet banking” system or system) is a software and hardware complex that ensures the functioning and provision of Internet banking services.

System requirements

To work in the Internet banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and higher, Firefox 22.0 and higher, Opera 11.0 and higher, Safari 5.0 and higher, Google Chrome 24.0 and higher) and Internet access.

If you encounter difficulties when logging into the Internet Banking system, we recommend updating your browser to the latest version.

Registration in the Internet banking system

To use the Internet Banking service, you must register it. You can contact the bank directly or fill out the registration form on the bank's website, as well as register using your MSI account.

A client of the Internet banking system, like a bank client, is unique, that is, one bank client can have only one account to access the Internet banking system.

Attention!

One client of JSC "JSSB Belarusbank" can have only one account in the Internet banking system.

Registration at a bank institution

If you register with a bank institution, you need to:

Contact the Central Management Office of the head office, regional (Minsk) department, branch, branch or banking services center of JSC "JSSB Belarusbank" (hereinafter referred to as the bank establishment) with an identification document and a bank payment card issued by the bank (hereinafter referred to as the card);
Inform the person in charge of the SMS code received on your mobile phone number.
Sign the application form for banking services to the client using the Internet banking system.
Get Username (login), password (password);

Online registration

When filling out the Application Form via the online registration service on the bank’s website, you need to:

Attention!

OJSC "JSSB Belarusbank" is not responsible for the theft of confidential information, its disclosure by you, including the use of malicious programs (viruses, spyware) running on the personal computer from which you access the Internet banking system, as well as in the case of working with the Internet banking system without using a trusted SSL certificate.

Login to the Internet banking system

To log into the Internet banking system you need:

In the address bar of your Internet browser, type: either one of the addresses of the bank’s corporate website: http://www.asb.by/ and follow the link “Internet banking”;
Enter the Username (login) and password (password) in the appropriate fields, click the “Login” button;

Attention!

When logging into the system for the first time, change the password issued during registration at the bank!!!

Attention!

If you enter the wrong password three times, logging into the system will be blocked!!! If it is not possible to unlock your account via SMS, you can use the “Forgot your password?” service. (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee the user name and code word you specified during registration.

Attention!

When logging into the Internet banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of a session in the system on the client side (closing the browser without logging out).
As a solution, we suggest clearing your web browser cache and deleting cookies, and then refreshing your browser page. You can view the procedure for this operation in the Google search engine by typing “clear cache and cookies.”

Linking a mobile phone number to receive a one-time SMS code (authentication code)

To activate the ability to log in to the system using a one-time SMS code, you must select the menu item “My profile” → “Personal data” → “Change data”. In the dialog box that opens, specify the desired mobile phone number to receive SMS codes, the telecom operator (MTS, A1, Life) and select the “Use mobile phone when logging in” option. Next, click the “Save” button.

Login using a one-time SMS code (authentication code)

To log in to the system using a “One-time SMS code”, you must enter your login and password in the appropriate fields, select the “One-time SMS code” authentication type located under the authorization data entry form, and click the “Login” button. At this moment, it is checked whether the client’s mobile phone is configured in the Internet banking system to receive SMS codes. If not configured, a message appears asking you to set up a phone number to receive codes. If the verification is successful, a code will be sent to your mobile phone number, which must be entered into the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.

Attention!

The SMS code contains Latin lowercase letters and numbers!!!

If the code sent to your phone was not received or was lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.

If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.

In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you must go to any bank institution and fill out an application to unblock the client in the Internet banking system or use the “Forgot your password?” service. (password change with automatic unlocking). When contacting a bank institution, you must have an identification document with you.

Available operations in the Internet banking system

In the Internet banking system you will be able to carry out the following operations:

1. View account balances.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments to service providers (utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments based on details provided by service providers).
6.2. Payments in favor of service providers under direct banking agreements.
6.3. Payments in favor of service providers using the “Settlement” system (AIS ERIP).

Attention!

The "Calculation" system (AIS ERIP) is an automated information system of a single settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Service Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Calculation system. Phone: 141, e-mail: [email protected].

7. One-button payment.

List of templates.

8. Translations of WESTERN UNION.
9. History of replenishment and viewing of statements for deposit accounts opened in the system.
10. Transfer of funds.
11. Management of additional services for the cards used.
12. Viewing the history of payments by type of service performed in the system.
13. View information on outgoing and incoming transactions made using card details, in the amount of 10 transactions in 7 days.
14. My profile:

Personal data (editing contact details);
Password settings;
Pay slips.

Attention!

The list of available operations can be changed and supplemented!!!

Online stores and online services that accept payment through the Internet banking system of OJSC ASB Belarusbank

OJSC "ASB Belarusbank" provides the opportunity to securely pay for orders from online stores and online services that have entered into an agreement to accept payments:

payment for tickets of the Belarusian Railway (https://poezd.rw.by/);
purchase of coins sold by JSC "ASB Belarusbank" (http://shop.asb.by);
payment for services of the National Library of the Republic of Belarus (http://nlb.by);
payment for services Central Scientific Library named after. Y. Kolas NAS of Belarus (http://edd.bas-net.by).

Setting up a card to use as the default when making payments in the Internet banking system

To speed up and simplify the procedure for making payments without constantly asking for the source of funds, a “Default” card can be assigned in the system.

To use the “Default” card when making payments, you must select the “Accounts with card” or “Accounts” section on the main page → “Accounts with card” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments. Next, opposite the card number, select “Operations” and click on the “Select by default” button.

Changing the account and card name

To change the account name, you need to select the account whose name you want to change in the list of your accounts and click on the “Change account name” button located opposite the account number. Fill in the “Account name” column and click the “Change name” button.

To change the name of the card, you need to select “Account No. ХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select in the “Operations” section, opposite the card number, the “Change name” service, fill in the “Card name” column and Click the “Change name” button.

Viewing information on current accounts

In order to view information on current accounts, you must select the “Accounts” → “Accounts with card” section on the main page. The window that opens will display information (account number, account balance) on the client’s accounts.

Generating a report on account transactions for the period for transactions using the card

To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХ” button. In the window that opens, you must select the period (no more than 90 calendar days) for which you want to receive a report and click the “Continue” button. Next, when you click the “Open in PDF” button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).

The start of the reporting period cannot be more than 90 calendar days from the current date.

A list of previously requested account reports will be displayed on the page with account and card numbers.

Generating a mini-statement for a card

To receive a mini-statement for a card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement; in the “Operations” section, opposite the card number, select the “Mini-statement” service.

A mini-statement for the card displays information on outgoing and incoming transactions made using the card details, in the amount of 10 transactions over 7 days.

Information about rejected and pending transactions on an account with a card or on an additional payment card to another person’s account.

To receive a report on transactions on a card account, taking into account rejected and pending transactions, you must select the account for which you want to receive a report in the list of your accounts and click on the “Report on account transactions, including rejected and awaiting transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” area.

To receive a report on transactions on an additional payment card to another person’s account, taking into account rejected and pending transactions, you must select the card for which you want to receive a report in the list of your additional cards, and select “Report on transactions” in the list of transactions.

Information about transactions, including rejected and pending transactions, will be displayed on a new page. When you click the “Open in PDF” button, the resulting report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).

The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.

The report on account transactions, taking into account rejected and pending transactions, is for informational purposes only and is not a document.

Attention!

The completed operation will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reflected in the report. For pending transactions, the transaction fee amount is not displayed separately, but is included in the amount in the account currency.

Quick access to frequently made payments

Quick access to payments is provided from the Home page.

For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the “Add your saved payments to the page” link. On the page that opens, select the required service and service provider, then select one or more saved payments and click the “Save Changes” button. The payments you select will be posted on the Home page. To make your favorite payment, click on the icon of the desired payment.

For quick access to payments made in the ERIP “Settlement” system, use the “ERIP Personal Payments” section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP “Settlement” system using the selected payer number. To make a payment, click on the link with its name.

Payment planner

Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (view event reminders; create a reminder about events linked to a payment; create a reminder about events without a link to a payment; edit a previously created event; delete a previously created event; set up an event notification on the day of the reminder by email; creating a reminder about an event from the list of saved payments; viewing reference information in the modules of the Internet banking system.)

The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.

You can view scheduled events by clicking on the “Events for today” element.

To create a payment reminder, you need to select the desired day in the calendar, click “Add event”, then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.

A reminder can be created not in connection with any payment; for this you need to “Add an event” → “Add an event without reference to a saved payment”.

To edit a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Edit” button.

To delete a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Delete” button.

Payment by details

To make a payment using the details, you need to select the menu item “Payments and transfers” → “Payments by details” → “New payment”. Next, carefully read the information and click the “Continue” button. In the dialog box that opens, enter the payment details and click the “Continue” button.

The fee for this service is charged in the amount of 0.75 BYN. rub. for each payment (from 01.08.2019; clause 3.8.4 of the Collection of Rewards). Payments to the budget are made without charging fees.

Opening a deposit in the Internet banking system

To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the proposed list and click the “Open deposit” button, then read the public offer for concluding a fixed-term agreement bank deposit “Internet Deposit” and click the “I accept the terms of the agreement” button, select the card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the “I confirm account opening” button.

Opening a loan in the Internet banking system

To open a loan in the Internet Banking system, you need to select the section “Accounts” → “Internet Loans” → “Loan Application” on the main page, select the type of loan you are interested in from the list provided, fill out the application electronically, and then read with the application status in the “Opening a loan” section. After a positive decision on your application, confirm your agreement with the terms of the loan.

One-click payment

In order to use the “One-button payment” service you must:

go to the section “Payments and transfers” - “One-button payment”;
select, from those previously saved in the Internet banking system, the services that you want to pay for;
click the “Continue” button;
fill in the “Payment Data” fields one by one;
click the “Continue” button;
in the “Confirm payment data” window, check the correctness of the payment data;
click "Pay".

Payment transactions for selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a “Print” button to print a receipt. If all payments are successful, one general message “Payments completed successfully” (green) is displayed. Payments for which an error occurred during the payment process are highlighted in red and there is no “Print” button. For unsuccessful payments, error messages (red) are displayed in the format “Name of saved payment: Message”.

When you subsequently use the “One-button payment” service, payments for which payment was made the previous time will be automatically selected in the form for selecting saved payments.

To edit the list of payments in the “One Button Payment” template, you must: on the Main page, select the “One Button Payment” section. In the list of saved templates that appears, you must select the one in which you want to delete or add the payment of interest. Next, click the “Edit” button and select the required payments with a checkmark. When finished, click the “Save” button.

To delete saved payments in the Internet banking system, you need to select a service provider in the Payments and Transfers section. In the proposed list of saved payments from this supplier, select the payment that you want to delete and click the “Delete” button. After which this payment will be removed from the “One-button payment” section.

Voluntary insurance against accidents and illnesses while traveling abroad

To conclude an agreement on “Voluntary insurance against accidents and illnesses while traveling abroad,” you must select the section “Payments and transfers” on the main page → menu “Insurance” → “Voluntary insurance against accidents and illnesses while traveling abroad.”

The procedure for concluding a contract consists of the following steps:

Step 1. Choosing a territory of stay

By default, in the “Contract Territory” table, the “Schengen Area Countries” option is selected, with the policyholder being able to select from the proposed options.

Step 2. Selecting an insurance option from the list of services

Step 3. Indication of the validity period, age and number of insured, contract currency, choice of contract amount

* The “Multiple departure” bird sets the duration of the trip (the duration of the contract) equal to a calendar year and the duration of the trip equal to 90 days.

The “Visa Insurance” checkbox adds 15 calendar days to the end date of the trip without changing the duration of the trip. No fee will be charged for this increase in the duration of the trip (duration of the contract).

Step 4. Preliminary calculation of the amount

Step 5. Preliminary calculation of the amount

Step 6. Entering data of insured persons

* The “Matches the policyholder” checkbox will allow you to fill in the data for the insured person with the policyholder data specified in the previous step. In this case, the data of the insured person will not be edited.

Step 7 Choosing a source of funds for an operation

Step 8 Offer page

Step 9 Payment page

Step 10 Payment result

On this page you can send the concluded insurance contract by email, send a check by email, view the insurance contract and view the payment receipt.

*Questions with pop-up windows

If you are unable to open a previously concluded insurance contract, the problem is most likely due to the fact that the settings of the browser you are using have blocked the ability to open pop-up windows. For example, the Chrome browser blocks pop-ups by default.

You can enable pop-up windows in your browser settings. For example, in the Chrome browser this can be done as follows:

In the top right corner of the screen, click on the “Customize and manage Google Chrome” icon Settings.
Below select Additional.
In the Privacy and Security section, click Site settings (content settings).
Click Pop-ups and redirects.
Click Pop-ups and redirects.
At the top of the screen, set the switch to Allowed.

You can also set permission to show pop-ups only to certain sites. For example, in the Chrome browser this can be done as follows:

Launch Chrome on your computer.
Open a site that blocks pop-ups.
In the address bar, click "Site Information".
In line "Pop-ups and redirects" select "Allow".
Reload the page to apply the new settings.

Translations "Western Union"

1. To send a Western Union money transfer in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → the “Western Union Transfers” menu → Send a transfer. Read the terms and conditions for the provision of the Western Union money transfer service, at the end of which put your consent (tick) - I have read and agree with the terms and conditions for the provision of the service for transferring funds to Western Union → click the “Continue” button.

Before starting to process a money transfer, make sure that the “Sender’s phone number” field is filled in and confirm that the personal data registered with the Bank is correct and up-to-date. If there are changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents: “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.

If the transfer is sent for the first time, you must select New recipient, click the “Continue” button; when sending the transfer again, you must select the recipient from the list, click the “Continue” button and enter the following data:

transfer sending currency – US dollars for all countries and Russian rubles/US dollars for the Russian Federation. Please note that if the transfer currency does not match the payment currency, Western Union independently determines the exchange rate of the sending currency into the payment currency;
The recipient's name format is standard or Spanish format (used extremely rarely if the Recipient has a Spanish name consisting of three parts);
select the transfer destination country. For transfers to the USA/Mexico, you must additionally indicate the State of the destination country;
select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field, click the “Continue” button;
enter the Promo Code if available;
the recipient's surname is typed in Latin according to the recipient's identity document;
the recipient's name is typed in Latin according to the recipient's identity document;
the recipient's patronymic name is filled in if the recipient's identity document contains a translation into English;
when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer if it is in Russian in the recipient’s identity document;
select the type of amount - Amount to be sent (the amount that you want to send) or Amount to be paid (the amount that the recipient should receive);
indicate the transfer amount (amount to be sent/amount to be paid depending on the selected option).

Money transfer service:

You can use the Urgent transfer service, funds for which will be available for payment a few minutes after sending.

If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the 12-hour Transfer service. In this case, the transfer will be available for payment 12 hours after it is sent.

The maximum transfer amount within the 12 hour Transfer tariff is:

100,000 Russian rubles
US$3,000

Click the “Continue” button.

Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → read the amount of the transfer fee and the total amount for sending the transfer, click the “Continue” button → read the Terms of payment of the transfer in the transfer destination country, click the button "Continue".

In the window that opens, you must check the correctness of the entered transfer data and agree “I have read and agree with the terms of provision of the Western Union money transfer service and the features of payment of the transfer in the destination country. I hereby confirm that all the above information is correct” → click the “Submit Transfer” button → click the “Print” button → “Finish”.

The transfer was sent successfully. The first line contains the transfer control number, which must be communicated to the recipient. (Additionally, the recipient must inform the country of sending, full name of the sender, amount and currency of the transfer).

Tariffs for sending money transfers abroad using the Western Union system can be found here.

Attention!

We draw your attention to maintaining security - only the sender and recipient of the transfer should know about the transfer details.

2. To pay out a Western Union money transfer in the Internet Banking system, you must select the section “Payments and Transfers” → “Western Union Transfers” →Payment of Transfer on the main page. Read the terms of provision of the Western Union money transfer service, check the box - I have read and agree with the terms of provision of the service for transferring funds to Western Union → click the “Continue” button.

transfer control number;
country of origin of the transfer;
the sender's surname is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
the sender's name is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the sender's identity document;
the sender's patronymic (the field is optional; must be filled out in Russian or Latin according to the sender's identity document, if it was indicated when sending the transfer);
currency of receiving the transfer (US dollars or Russian rubles);
expected amount received;
select the purpose of the transfer from the drop-down list or select other and indicate your option in the “Other purpose of transfer” field.

In the window that opens, you need to check the correctness of the entered data and click the “Continue” button → Select the card account to which the transfer amount will be credited, indicate the consent “I agree with the data provided” → click the “Continue” button. In the window that opens, you need to check the correctness of the entered data and click the “Pay transfer” button → “Print” → “Finish”.

3. To view the status of a money transfer (paid/unpaid) via the Western Union system in the “Internet banking” system, on the main page, select the “Payments and Transfers” section → “Western Union Transfer” → View the transfer status → click the “Continue” button » →dial the Transfer Control Number and select the Transfer Send Currency→click the “Continue” button →Print →Finish.

4. To return a transfer via the Western Union system in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → “Western Union Transfers” → Transfer Revocation → “Continue”, dial the Transfer Control Number and select the Transfer Send Currency → “Continue”, select the card account to which the transfer amount will be returned.

Check the details of the transfer that will be returned, in the Comment field indicate the reason for the return → click the “Continue” button (check the transfer details, get acquainted with the conversion rate at which the amount will be recalculated if the card account currency differs from the transfer currency) → “ Return translation" → "Print" → "Done".

Attention!

To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid in the destination country. In this menu, only the main amount of the transfer is returned without refunding the fee (commission) for the transfer.

If for any reason you apply for a refund of the fee (commission) for the transfer, you need to apply with an identification document to the nearest Western Union point of JSC JSB Belarusbank, in which you will need to write an application to the customer service center Western Union company.

5. To change the Western Union transfer data in the Internet Banking system, you must select the “Payments and Transfers” section → “Western Union Transfers” →Change transfer data on the main page, click “Continue” →Transfer Control Number and select Currency sending the transfer, click “Continue”.

Check the transfer data to which changes will be made → click the “Continue” button.

Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click "Continue".

If it is necessary to add the recipient's middle name, in the "New recipient name" field after the name, the recipient's middle name is indicated separated by a space.

Check the transfer data, including the Recipient's Last Name and the Recipient's First Name before making changes, as well as the New Recipient's Last Name and the New Recipient's First Name → click the “Change” button → click the “Print” button → click the “Finish” button.

Attention!

The service “Changing transfer data” involves a change in the full name. recipient. No other changes are permitted. There is no additional fee for making changes to the transfer details.

Procedure for registering a 3-D Secure password using the Internet banking system

To register a 3-D Secure password, you need to select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “3-D Secure password” → “Registration” on the main page " Next, select the card that needs to be registered in the 3-D Secure system and click “Continue”.

in the “3-D Secure Password” field, create your own and enter a password (from 9 to 15 any characters);
in the “Personal message” field, come up with your own and enter a personal message (from 2 to 20 characters), for example: “Good afternoon, Elena”;
in the “Answer” field – an arbitrary answer (from 9 to 15 any characters) to the Security Question (in the future, the answer to the Secret Question will be used to obtain a new 3-D Secure password in case you have forgotten and/or want to change the 3-D Secure password at the time of confirming the payment transaction with the 3-D Secure password);

Click “Register”, wait for confirmation of the success of the operation, after which you can use the 3-D Secure password you created when confirming Internet payments.
If you have forgotten the 3-D Secure password and/or the answer to the “Secret Question”, you must re-register the 3-D Secure password in the Internet banking system in the “Accounts with card” section or “Accounts” → “Accounts with card" → "Application for cards/Additional services".
If you no longer wish to use the 3-D Secure password, you must unregister the password in the Internet banking system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” » → “3-D Secure Password” → “Cancel registration”.

Registration/cancellation of SMS banking service

To register the SMS banking service, you need to select the section “Accounts” → “Accounts with a card” → “Applications for cards/Additional services” → “Services” → “SMS banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the “Agree” button. Next, you should select the card for which the SMS banking service is issued, fill in the appropriate fields and click “Continue”. In the window that opens, you need to check the correctness of the entered data and click “Continue”.

If you no longer wish to use the SMS banking service, you must cancel the service in the “Internet banking” system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “SMS banking” → “Cancel registration”.

The procedure for connecting/deactivating the service for receiving an account statement by email (e-mail)

Changing the password in the Internet banking system

To change your password, you need to select the menu item “My Profile” → “Change Password”. In the dialog box that opens, fill in the appropriate fields and click the “Change Password” button.

Changing your password at a bank institution

To change the password, you must contact any bank institution with an identification document and fill out an application to generate a new (change) password. When a new password is generated at the bank institution, the user is automatically unblocked.
Password requirements:

The password must contain only Latin letters (lowercase and uppercase) and numbers.
The password must contain at least 8 and no more than 12 characters.
The password must contain at least one uppercase letter, at least one lowercase letter, and at least one number.
The password must contain at least one special character (@ - dog; # - hash; $ - dollar; % - percentage).
The password cannot contain three consecutive identical characters.

The procedure for blocking/unblocking cards using the Internet banking system

To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block/unblock, in the “Operations” section, opposite the card number, select the required “Block/Unblock” service.

The unblocking procedure does not apply to cards blocked due to incorrect PIN code entry at ATMs/kiosks three times, as well as if the card was blocked by the client by telephone call to the bank processing center.

Editing client contact information

To edit contact information, you need to select the menu item “My Profile” → “Personal Information” → “Change Information” on the main page. In the dialog box that opens, you can edit contact information (phone numbers, email address). Next, click the “Save” button.

Activation of the “Unlock by SMS” service

To activate the ability to unlock an account via SMS, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number, telecom operator (MTS, A1, Life) and select the “Use mobile phone to unlock” option. Next, click the “Save” button.

Exiting the Internet banking system

To exit the Internet banking system, we recommend using the “Exit” menu item. If you are inactive for 10 minutes (not working in the system), you are automatically logged out of the system.

Problems and questions when working in the Internet banking system

Lost code card

If you lose your code card or receive information about the codes by other persons (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).

If the code card is lost or worn out and you do not have the activated ability to log into the Internet banking system using a one-time SMS code, you can contact any bank institution with an identification document to activate login using a one-time SMS code .

Error when entering password

If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.

Attention!

If the blocking occurred as a result of three times incorrect entry of authorization data, you can use unlocking via SMS or request unblocking from the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee your last name, first name, patronymic, user name and code word you specified when registering in the application form.

Attention!

Blocking/unblocking as a result of three times incorrect entry of authorization data in the system is possible if the client indicates in the “Online Consulting” service that the code word specified during registration in the application form, last name, first name, patronymic, and user name are fully consistent.

Unlocking the system via SMS

When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified mobile phone number when activating the “Unblock by SMS” service, which must be entered after correctly entering the authorization data.

To unlock your account, you need to follow the link located under the form for entering authorization data, to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from code card”, “Code from SMS sent to your phone") and click the "Unblock via SMS" button.

If the code sent to your phone was not received or was lost, then you need to go to the “Unlock by SMS” section and in the dialog box that opens, fill in the fields “Login”, “Password”, “Code from code card” and click the “Repeat” button SMS." You will be resent the unlock code via SMS.

You can request a code to unlock SMS no more than 3 times in a row.

If the user is blocked 3 times, if there is no successful login between blockings, unblocking via SMS is impossible. In this case, you can use the “Forgot your password?” service. (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet banking system. You must have an identification document with you.

Unlocking in the system after 3 times blocking

In the case of a user being blocked in the system 3 times, provided there is no successful login between blockings, you can use the “Forgot your password?” service. (password change with automatic unlocking) or you need to go to any bank institution and fill out an application to unlock the client in the system. You must have an identification document with you.

Forgot your password

If you have forgotten your password, you must use the “Forgot your password?” service. (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identification document with you.

“Forgot your password?” service (password change with automatic unlocking)

To change your password, you must enter your login and follow the link located under the form for entering authorization data to the “Forgot your password?” section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.

This service can be used if a user is blocked from the system. When you change your password, your account is automatically unlocked.

Forgot your username (login)

If you have forgotten your username (login), as well as the case in which it was entered (capital/small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification information:

passport data (last name, first name, patronymic, identification number);
code word (answer to the secret question) specified during registration.

Attention!

The Internet banking system does not provide for changing the user name (login).

Change of first and last name

To change your full name, you need to personally contact a bank institution and fill out a corresponding application, presenting an identification document and a document confirming the legality of the change in last name and (or) first name.

When receiving the card, you are required to check the correct spelling first and last name on the card (the first and last name on the card must match the first and last name on the identity document). In case of an error, the card must be reissued.

Attention!

If the first and last names on the card do not match the first and last names on the identity document, this card cannot be activated in the Internet banking system and a message is displayed "Authentication failed"

Confirmation of transactions made in the Internet banking system

If it is necessary for the bank to confirm a transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identification document with you.

Please note that the service is paid. The commission fee for this operation is determined by the collection of remunerations for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)

Consultations

On working with the Internet banking system and issues of blocking/unblocking in the Internet banking system

by phone 147

on weekdays from 8:30 to 20:00

on weekends 09:00 to 16:00 except holidays

For calls from outside the Republic of Belarus by phone +375 17 218 84 31

Belarusbank client bank – banking for legal entities. The service was created to make life easier for clients of a banking institution and carry out a number of necessary operations not in the department. ASB Belarusbank has developed a separate client-bank program that provides access to the online banking system. Its installation is quick and easy.

Who is this web management system suitable for? Transition to remote servicing of Belarusbank convenient for:

Small business.
Big business.
Company owners.

Many documents that can be drawn up on paper are not difficult to transfer into an electronic system and are actively used in the client bank with “live” signatures in the form of an electronic signature.

The banking system is improving and Belarusbank is no exception, opening up full-fledged online opportunities for clients. An example of this is the client-bank program.

To connect to the client bank of Belarusbank, necessary:

Read the requirements of the public offer as part of the use of a banking software package.
Provide to the institution 2 copies paper applications and access web services.
Study the banking specification for hardware Belarusbank.

Client-bank (WEB) of Belarusbank - what is it?

The client-bank is included in the remote service (RBS) service, which is offered to corporate clients. This banking offer from Belarusbank should not be confused with Internet banking. The theme service is different, which is designed for individual entrepreneurs who often encounter problems with the bank. Internal data is generated and stored in the Belarusbank system, which is opened when entering the client-bank personal account.

You can use the client-bank software anywhere, so you can use Belarusbank’s banking service even during business trips if you have a free connection to the local Internet network.

You can install the web application on a PC or smartphone. The local security service may be unavailable with a bad connection or in case of an error while working with b asb by.

In simple words, the client-bank of Belarusbank is called a “thick client”, and Internet banking is called a “thin client”. Login to the banking system carried out after, how a password is assigned and the user has the opportunity to enter data independently.

The program is suitable not only for small entrepreneurs, but also for OJSC. You can also open a client bank through the asb by website, which offers full technical support.

Opportunities of WEB Client Bank

Capabilities of the Belarusbank Client-Bank system	Peculiarities	Note
Using bank directories	To find out payment codes, exchange rates, and information about non-resident banks	-
Making payments in current rubles or other currencies	Payment requests or payment orders	-
Request for account transactions	For any Belarusbank client	-
Remote conclusion of contracts with Belarusbank	To create time bank deposits or open current accounts	-
Electronic interaction with a banking institution	Ability to correspond or receive standard documents (receipts, statements)	Receiving news or notifications from Belarusbank
Self-monitoring of local bank directories	Payment purposes, beneficiaries	-
"Cash pooling"	Special management of your accounts or department accounts	Through the use of secure software
Sending applications and orders for the provision of certain banking services	Application for payment requests or for opening/closing accounts in Belarusbank, order for booking funds	The documents have a prescribed form, which can be downloaded from the website

What is needed to connect to the Belarusbank Client Bank?

Good to know

There are no particular difficulties in connecting and using the Belarusbank client-bank program.

To do this, the user must have:

Connect to the network via an uninterrupted line.
PC with free USB output.
A printer.

The system for working with banking transactions is provided in the form of software that won't take up much space in RAM (installation is step-by-step and simple).

For installing and working with the client-bank program, the cb asb bye website has all the necessary materials that will help you figure out how to use the Belarusbank service application without specialists.

Successful work in the banking program impossible to imagine without the legal part– it includes the signing of an agreement and the formation of an electronic signature.

Client-bank services are usually paid for by debiting funds from the current account, and if technical issues arise in the system you should contact support Belarusbank.

How to install Client Bank?

How to install the client-bank service? The web program works through regular authorization using a login and password. When preparing documents in the banking branch of Belarusbank they also issue a special key for using the client bank.

The first step is to install the bank in the form of software along with the appropriate system drivers.

You can download all the necessary files for the client bank in a separate section on the Belarusbank website. Instructions for using the client bank are also attached.

Video on the topic:

Driver installation

Installation of the driver for the client-bank program begins with saving the corresponding file, which is selected depending on OS type(32 or 64 bit).

Execution starts from Admin. An assistant when installing a client bank from Belarusbank will be the banking section Questions and Answers in the “Small and Medium Business” / “Large Business” menu.

Click the “Install” button

Click “Yes”

It is important not only to choose the right additional drivers for the client-bank, but also to follow the instructions unquestioningly. When starting to perform all software manipulations, do not forget to remove all devices from the USB ports.

Sample instructions for installing a special cryptographic protection block for the client-bank service:

After launching the application as Administrator, a dialog box opens (you need to click Next).
After studying the ReadMe file, continue the installation by clicking Next.
After accepting the electronic license agreement, immediate installation occurs.
During the process, the client-bank banking program will ask you to insert a USB drive with encrypted information.
As soon as the media is successfully read, a window indicating successful installation will be displayed, which you can close with the Finish button.

Installation of PC SOB (Cryptoservice)

Cryptoservice (PC SOB) developed to solve the following problems in the client-bank system:

Encryption of information in accordance with legal requirements.
Performing hashing function for banking transactions.
Development and verification of digital signatures according to the requirements of Belarusbank.
Reading shared keys using existing protocols.

Cryptographic operations in the client-bank software shell of the Belarusbank ASB are performed using public key certificates, which are placed in the registers of the banking system. The Cryptoservice architecture has a certificate of conformity No. BY/112 03.07.036 00184.

To successfully install the Belarusbank client-bank software package you need to do one of the following operations:

Launch PC SOB from the downloaded document (hold Ctrl and click the link).

Use direct installation from the browser windows (there is a special button for this on the Belarusbank website).

In the open dialog box, click I Agree.
Next, a detailed installation occurs, upon completion of which you need to click Close.
After successful installation, you should reboot the OS.

After installation, each subsequent launch of Cryptoservice happens automatically, but if this did not happen at some point, then you can open the software add-on manually through the file :\CryptoServiceASB\CryptoService34.exe.

This indicates that the SOB PC is running corresponding icon programs. Cryptoservice does not have a wide range of settings, and to control it, just right-click on the miniature in the taskbar.

Installing Silverlight

If Silverlight is not installed on your PC, the system will require you to install it when you launch the client bank. To the user need to click in the proposed window and select the program shortcut.

After saving the installation file, it needs to be launched and follow the usual recommendations, confirming “Next”.

When you launch the browser and open the Belarusbank website, a window may pop up asking you to allow the use of the application. For convenience, you need to click “allow and remember” - this will be automatically recorded in the system.

Login to the Client-Bank system (WEB)

You can log into the Belarusbank client bank system after fully installing the program file (above is a description from experts on how to do this correctly). As soon as “CryproServiceASB” is automatically launched, you can open the browser and go to the page client-bank.

Client-bank(aka Client-banking, aka Bank-client, aka home banking, aka direct banking, etc.) is a remote banking system (RBS).

There are several types of remote (remote) service, but the main, common feature is the ability to conduct banking transactions without leaving your workplace.

Customer banking is sometimes confused with Internet banking. This is not true, although it seems similar to an outsider's eye.

Client banking assumes that special software is installed on the client’s computer. An organization's internal data is generated and stored on its computers. Accountants can independently, without going online, compile materials, exchange them among themselves, and transfer them to management for certification with an electronic signature. Then, the already generated and signed documents are sent to the bank via the Internet. In some places there is still a connection via a telephone line, without the Internet, but this method is already outdated and disappearing.

Internet banking does not require installation of additional programs on your computer. Working with it is the same as communicating on forums: logging into the bank’s website using your own password, drawing up documents in special forms. Old data is stored in the same way as the correspondence history in an account; you can copy it, but you cannot change what has already been accepted by the bank.

The client bank is also called the “thick client”, the Internet bank is called the “thin client”. They say that the capabilities and security of a “thick client” are higher than those of a “thin” client, since the user stores some of the data himself. This may be true, but there is no complete certainty. Bank servers seem much more reliable than most customers' home computers.

You can also add that she herself The Client Banking system is based on a variety of complex cryptographic algorithms. But this aspect is best left to specialized specialists; most users cannot figure it out, and should not, at least for security reasons.

What does the Client Bank offer from OJSC "JSSB Belarusbank"?

offers all the basic capabilities of remote access to the Client-Bank system. There are no fundamental differences from similar products of other domestic banks.

The official name of the system is “Client-Bank”, the software complex “Client-Bank (WEB)”.

The Client-Bank system provides:

Making payments, using payment orders, claims, letters of credit and other transactions with funds on the current account.
Constant access to information about the account status, transactions already carried out and currently occurring.

In an example, it looks like this - an electronic payment order is sent to the bank. While it is being checked, approved, i.e. has not yet been carried out by the bank, the system keeps it in the status of consideration. After the actual payment goes through, the status changes to “posted”. The operation can be considered completed, the funds are debited from the current account.

Drawing up statements on balances on client accounts. Mandatory point for accounting.
Compilation of transaction history client. Formed in the form of an electronic archive.
Providing the client with operational data on the state of the file cabinet.

File information is especially important for businesses with financial problems. Their ability to manage their own accounts is often limited.

Drawing up documents accompanying payments (registers, etc.).

Submitting applications to the bank for:

Currency exchange. Buying, selling, converting.
Order cash for withdrawal.
Coordination of cash limit(allowed balance of cash at the enterprise's cash desk).
Other operations.

Receiving information from the bank:

About available banking services and the conditions for their provision.
About legislative acts and normative documents in relation to banking transactions.
About exchange rates.
About other banks- the necessary information for making calculations is provided.
Advertising information at the discretion of the bank.

In addition to what has already been listed, The Client-Bank system allows you to conduct correspondence between the bank and the client, negotiate agreements, etc..

Let us note that client banking services in general (and ASB Belarusbank is no exception) are not a fundamentally new type of relationship between a bank and a client, but a translation of an already established practice into a more convenient, faster and economical format. General banking rules remain the same.

How to connect to the Client-Bank system from Belarusbank?

There are no particular difficulties expected here.

The client must have:

Personal computer with operating systemWindows, minimum RAM andUSBexit.
Access to the Internet via a modem or connection to the bank via a special telephone line.
A printer.

The software is provided by the bank.

The bank's website contains training materials on installing and operating the system. But there is an opportunity to turn to the bank’s programmers for help, and this opportunity is usually taken.

The beginning of connecting to the system should be studying the bank’s public Offer for the service. It sets out the main provisions of the future agreement. There is a suspicion that few clients pay much attention to this document, as well as the text of the contract - the conditions are standard and do not change at the request of the client.

Then you need to submit two copies of the application for the provision of services to the bank. The same statement confirms consent to conclude an agreement under the terms of the offer. The application contains information about the enterprise and persons who have the right to confirm documents with an electronic digital signature (EDS).

This concludes the legal part of the process.

Payment for the service by the Client-Bank is automatically debited from the current account; the agreement contains consent to accept the relevant payment requests.

Next comes the turn of technical issues, which are agreed upon with specific bank employees. If everything happens as usual, the system starts working quickly, sometimes within a few hours.

On the Belarusbank ASB website, clients are offered about two dozen instructions, reminders, instructions on specific aspects of work and a number of training videos. They will be of interest to those who are going to work directly with the system.

Who benefits from the Client-Bank service?

Its advantages and disadvantages.

In the recent past, communication with the bank took place only in this format: the client drew up documents on paper, certified them with “live” signatures and seals, and transferred the documents to the bank branch. Based on these documents, bank employees carried out all possible operations. The manager and chief accountant were supposed to sign documents, and an ordinary accountant was supposed to take them to the bank. Therefore, some accounting workers are accustomed to considering free access to the city after lunch as a mandatory bonus of the profession. You can guess who the main opponents of the transition to remote service were.

Concerns are sometimes expressed about the reliability of the transmission of payment documents over the network. There is a theoretical risk. But what is easier and more likely: to replace a payment card or to hack the banking system?

Another problem was and remains the constant threat of software glitches. It is especially difficult for those who have installed Client Bank (fat client). Accountants usually cannot eliminate technical errors on their own. The terms of service prohibit allowing your own specialist to access banking programs. The only way out is to call the bank, search for a programmer and, under his guidance, a long, one-handed (with the handset in the other) restoration of the system.

It should be added that if the Client Bank stops working for some reason, customer service continues in the “traditional” format.

This suggests a conclusion - the Client-Bank system from Belarusbank (or other remote service systems) is useful to everyone, to the same extent that the cost of accessing the Internet is cheaper than paying for travel to the bank.

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