What is cargo? Cargo: definition - Pravo.NES. Aliexpress: the goods arrived at the OE in the destination country - what does it mean? Postal status and order status on Aliexpress are two different things

Transporting goods is a rather labor-intensive process, and various problems may arise during their implementation. The responsibilities of the cargo carrier include the necessary organization of safe delivery, and in the event of an emergency, professional elimination of the problems that have arisen.

Handing over the cargo to the recipient is, of course, not considered a problem, but if this procedure is not performed correctly, some disagreements may arise between both parties. That is why the transfer of cargo must be carried out in the required sequence.

Forewarned is forearmed

Before the cargo arrives at the place of unloading, the sender must inform the consignee about this. This is necessary so that he prepares the unloading site and the equipment necessary for this. Otherwise, this will entail unreasonable downtime of equipment, which will fall on the cargo receiver.

Cargo transfer

At the place of arrival, the cargo must be handed over to the person whose name and surname are indicated on the waybill (Waybill). In principle, the cargo should be transferred to the recipient in almost the same sequence as when loading. And if the arrived cargo was delivered in an undamaged body, or a container with an intact seal, then it can be unloaded without checking quality and loading spaces.

The recipient of the cargo must unload it in the presence of the carrier. And after it is completely unloaded, the driver must receive a completed TTN with a stamp and signature confirming acceptance of the cargo.

What to do in case of visible damage

When unloading, piece products or goods transported in containers must be thoroughly checked in case of visible damage to the packaging. If any damage to the packaging or container is detected, the recipient must, in the presence of the carrier, open it and check the integrity and quantity of the cargo in accordance with the cargo specification.

Recipient's responsibilities

The recipient is obliged to unload the products efficiently using auxiliary equipment (forklift or crane, if necessary), and remove all product remnants (torn packaging, etc.) from the truck body. After completion, he must affix seals and signatures for acceptance of the cargo in three copies, one of which remains with him.

If the consignee, for some reason, refuses to accept the cargo, then the carrier has the right to leave it in storage on the territory of the recipient for safekeeping.

If the consignee refuses to accept the goods, the carrier may leave it for storage at the actual location until new instructions are received from the sender. If the cargo was damaged not through the fault of the driver, but, for example, when loading it at the place of departure, as a result of which the driver loses time while unloading the goods, then he may demand full compensation for the downtime from the sender.

Russians have recently increasingly ordered goods from other countries, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or friends abroad, and they send gifts or simply parcels to you in Russia. Delivery of goods within the territory of our country is carried out by Russian Post or other postal companies, and within the territory of the sender, the goods are transported by local carriers. When approaching the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status “export from the country of departure” and all the others mean, as well as what to do if the parcel is missing or “stuck” somewhere.

Through what services can you track postal items?

The most widespread and popular service was created by Russian Post, it is called “Russian Post. Tracking postal items.” There you need to enter the parcels and confirm that you are not a robot. The system will show where the parcel is currently located. But, unfortunately, recently, on the same Aliexpress, parcel numbers have begun to be issued in such a way that it is impossible to track them through the Russian Post website. You can use others instead.

So, there are websites for tracking goods specifically from China, since a very large number of parcels are now coming from there. It’s called Track24 and is located on the website of the same name; there are also 17track and ALITRACK. The last 3 do not request verification of the robot, but immediately search for the location of the parcel using the entered postal item number. The 17track service also shows the approximate date of arrival at the recipient's post office.

If an item has disappeared from the tracking service or is stuck somewhere at one point for a long time, then it is possible that they forgot to add it to the program and you will no longer be able to track its movements until you receive a notification from the post office that the package has been delivered. In this case, you can write to the seller, attaching a screenshot from the Russian Post service. Tracking mail items or any other service that shows the problem. After the delivery period has expired, the seller, with your consent, or you yourself can extend the delivery period or return the money for an obvious reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, because the seller does not make contact. It also happens that the money is returned or the product is ordered again, but the one that was lost arrives.

Preparing for shipment

This means that a package consisting of one or more items is being assembled or already completed and prepared for shipment. The preparation process also includes paperwork and labeling of parcels. Also at this stage, the seller checks whether payment for the purchase has been made and passed.

"Export from country of origin"

This is the second status that the package acquires during transportation, unless otherwise provided by the seller or transport company. “Export from the country of origin” literally means export from that country. This means that the parcel has a long delivery journey ahead.

The time given to deliver the goods to the buyer usually begins to count precisely from the “export from the country of departure” status. How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90. Therefore, you should carefully read the delivery conditions when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much less; these usually arrive in 10-20 days.

Arrival at destination country

When export from the country of departure is completed, i.e. the goods have left the seller’s country and crossed the border, the status of the parcel changes. There can be 2 options: either the goods immediately end up in the capital’s sorting center, or they will be located in a border, but already Russian city, next to the border that they crossed. One way or another, it will have the status “arrived in the territory of the Russian Federation” or “imported to the country of destination” in tracking services.

Arrival at the sorting center

Sorting centers are huge premises in a large city into which parcels and letters are received for further distribution and sending to smaller points or regional post offices. When a product is exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.

At the sorting center, parcels are processed automatically, since it is almost impossible to process a huge number of boxes and packages manually, so it is important that the index is written correctly (the address is not read here), otherwise the parcel will go to another place.

Arrival at the pick-up point

When the purchased product has gone through all stages of transportation, it arrives at the post office closest to the buyer. Within a few days, postal employees issue a receipt notice and deliver it to the recipient's mailbox. If the addressee does not arrive within a week, a second notice is issued. A parcel that has been lying unclaimed for a month is sent back.

If a person tracked the parcel through online services and saw that it was there, he may not wait for a notification, but come to the post office with the shipment number and, having named it and presenting his passport, receive a box with the purchased goods.

If he missed all the notifications and did not monitor the status for a long time, then when trying to understand where the parcel is, he may see the status “export from the country of departure” again, but now this country will be Russia, which means the purchase has been sent back. Only a dialogue with the seller will help here; he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a parcel from abroad, do not rely on notifications from the post office, but check the location of the goods yourself.

Very often people on the site ask what this or that parcel status means. And since they ask, then we need to figure it out.

Postal status and order status on Aliexpress are two different things!

This article will discuss about postal statuses , we also have an article. These are different things. The order status is tracked in your . And reflects information about the parcel within the Aliexpress trading platform. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.

Not all orders can be tracked

Please note that not every parcel can be tracked while moving from the seller to you. This is only possible if it has a trackable track. But how can you find out about this BEFORE ordering?

In the case of Aliexpress - open , then click on Delivery

And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).

If this field says Not available, then your order will not have a track when you select this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.

How to track a parcel from Aliexpress

If this is your first time tracking a parcel and your package is from Aliexpress, then read our article. If your parcel is not tracked at all, then read.

Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be designated by different words. If you have a status that is not described in this article, ask in the comments, we’ll try to figure it out. Be sure to indicate where you saw this status!

Parcel statuses in the country of departure (for example in China)

While the parcel is in the country of departure, it may have the following statuses:

Collection, Acceptance – the parcel was delivered to the post office. It is worth keeping in mind that the parcel does not immediately begin to be tracked using the tracking number given to you by the seller. It takes some time to process the parcel and enter it into the database. Usually the track begins to be tracked within 10 days.
Opening (The parcel has arrived at the transit point) . Usually the postal code of the transit point is written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably transit point operators do not fill in the data right away. Therefore, one should not be surprised at the Opening status after Export.
Arrival at MMPO (Dispatching, Processing) . In this status, the parcel is being prepared for export and shipment to the destination country. For some transport companies in China, this is the last status that is tracked.
Export (Departure from outward office of exchange, Total Export) – means that the parcel has passed all the necessary procedures and has been sent to the destination country.

After the last status, it may take quite a long time until the parcel begins to be tracked in the destination country. If the parcel was sent without an international track, it may no longer be tracked at all.

Parcel statuses in the destination country (for example, Russia)

Import (Import) – the parcel has arrived in the destination country. It is processed for transfer to customs.
Reception at customs – transfer to customs for clearance.
Customs clearance. Customs release – the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
Left the place of international exchange of MMPO – the parcel left customs and was handed over to the post office for further dispatch.
Left the sorting center – the parcel is sorted and sent to its destination.
Came to the place of delivery – the parcel has arrived at the post office. In principle, you can already receive it. Or wait for a notification.
Product Delivered – the parcel has ALREADY been delivered to the recipient.

Please note that in the parcel tracking interface at Russian Post, for import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it may be clear that the parcel is not going to your post office. If the package has changed several statuses, but the index is still incorrect, then you should start worrying.

Unpleasant parcel statuses

The parcel statuses described above are quite standard. They mean the package is on its way. Sometimes the package may get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that clearly mean problems:

Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It's best to start with the Russian Post hotline 8-800-2005-888. After finding out the reasons and finding the culprits, you can think about what to do next.
Return. Return to customs - similar to the previous paragraph. Usually means that the address is not written legibly.
Unsuccessful attempt of delivery - usually accompanied by clarification about the reasons for failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to get to the post office before the parcel storage time expires - that’s 30 days. Also check whether the parcel arrived at the post office at all. Well, sometimes at the post office such statuses are given from a flashlight. But it's worth monitoring.
Return. Expiration date – obviously, you forgot to receive the parcel on time and it was returned.
Dosyl. Submission – the parcel arrived at the wrong post office and was redirected. That is, the parcel travels further. That is, this is not a problem, but you need to control the situation.

What do the letters at the end of the status mean (PEK, CAN, etc.)

These letters are often visible when tracking the status of a package at China Air Post. They indicate the IATA airport designations where the parcel was registered. Their designations can be seen on any air ticket purchasing service (SkyScanner for example;)).

What does NULL status mean (NULL, PEK)

This status is visible when tracking the status of the parcel at China Post. These are just internal China Post statuses that they haven't translated into English. Therefore, where there should be a translation, it is not there, but instead NULL. If you can’t bear to find out what this status is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google Translator. True, this method does not always work. Sometimes in the Chinese version some statuses simply do not exist.

NULL, PEK means that the parcel was at Beijing airport. What she did there can be found in the Chinese version of China Air Post.

What does item arrived at OE in tne destination country mean?

OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means the parcel has arrived at customs and is undergoing customs clearance.

The track (package status) has stopped changing, the parcel is not tracked

Very often, restless buyers begin to worry when the status of the parcel suddenly stops changing. This often happens after export. It seems that just recently the parcel was briskly moving around China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like track, the parcel stops moving..

If you recognize your situation, we have discussed this situation in detail in the article. In short, there are two options:

If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belposhta) and more than 2-3 weeks have passed since the last status update, then well, your fears are not without reason.
If your track has never been tracked on the mail website. You checked the status of the parcel in your Aliexpress personal account or some specialized track checking site, or the track format is generally clearly different from the international one (the correct international one is something like this RR123456789CN). This track often changes during export if the parcel is transferred to your state post office. That is, in your country such a parcel travels under a different track (which you do not know, and, as a rule, cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about here at all. This situation is normal.

But be that as it may. Whether your parcel from Aliexpress is tracked or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.

Checking the seller on Aliexpress

Most problems with orders on Aliexpress can be avoided if you carefully choose a seller on Aliexpress BEFORE purchasing. There is nothing complicated about this and you can figure it out. But if time is precious and you don’t have time to figure it out, then use our service.

Finally

I have repeatedly written my personal opinion that when ordering goods from China you need to be patient. There is no need to worry if the parcel does not change its status for three days, a week, or two. This is a common occurrence. And on holidays, of which there are quite a few in China, everything stops. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of the protection. Than monitoring the movement of a parcel 20 times a day.

And use services and programs to control the movement of parcels. There are quite a few different ones now.

P.S. from February 2018:

In the comments you often ask what this or that parcel status means. Most often, the unclear meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel, and it is now possible to understand what your non-standard status means now only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your parcel:

Write the tracking number of your parcel.

And we will ignore or delete comments like “What does XXX status mean?” Sorry, but I’m tired of copy-pasting “Write a track, we’ll see” into the void.

The package has been added to the site
This means that the parcel does not yet have any status either from the post office of the sending country or from the post office of the recipient country.

Information about the parcel was received electronically
The seller assigned a tracking number to the parcel and registered it on the post office website. But I haven’t delivered the parcel to the post office yet.
It may take from 2 to 14 days before it begins to be tracked.

Received by mail
The parcel arrived at the post office, i.e. the seller brought it to the post office, where it was registered and sent to the recipient.

Transferred to customs
The postal item was handed over to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, it will be sent to the destination country.

Customs clearance completed, released by customs
If the parcel passes the customs check successfully, it will be sent to the destination country.

Left mail (Export)
Operation “Export” means that the shipment has been transferred to the carrier. The delivery time from export to import is usually the longest and it can take quite a long time before the postal item reaches the territory of the recipient country.
Reasons: transit routes of flights, gaining a certain weight for sending by cargo planes. For example, China and Singapore transport mail using cargo planes that can weigh between 50 and 100 tons. While the shipment is being exported, neither the sending country nor the recipient country can track the shipment online.
Delivery times for international shipments between export and import are not established (not regulated by documents). The delivery route is determined by the country of origin of the shipment, depending on existing agreements with air carriers and the availability of carrying capacity. During delivery, transit flights are used, which leads to an increase in transportation times and the time between export and import operations.

Import
The parcel is registered in the country of destination. A period of 30 days between export and import is normal.

Transferred to customs
The status means that the shipment has been transferred to the Federal Customs Service (FCS) for clearance. At MMPO, shipments undergo a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. They are then sorted by type and transferred to various areas. Shipments with product contents undergo X-ray inspection. By decision of the customs officer, the postal item may be opened for personal control; the reason for personal control may be violations of property rights, a commercial consignment, targeting a consignment that may contain substances prohibited for shipment. The postal item is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the item.

Detained by customs
This operation means that the postal item is detained by FCS employees to carry out measures to determine the purpose of the postal item. When receiving goods by international mail during a calendar month, the customs value of which exceeds 1000 euros, and (or) the total weight of which exceeds 31 kilograms, in part of such excess, it is necessary to pay customs duties and taxes using a flat rate of 30% of the customs value of the goods , but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the MPO is missing or does not correspond to the actual information, this significantly increases the time spent on processing shipments, since there is a need to conduct a customs inspection and document its results.

Customs clearance completed
This operation means that customs checked the shipment and returned it to Russian Post. In many MMPOs, customs works around the clock: this is the only way to check the colossal volume of mail incoming from abroad in a timely manner. Each customs officer is assisted by two postal operators.

Left MMPO (place of international postal exchange)
The shipment has left the place of international postal exchange and is then sent to the sorting center. From the moment the shipment leaves the MMPO, delivery times for shipments within Russia begin to apply; they depend on the type of shipment http://www.russianpost.ru/rp/servise/ru/home/postuslug/termsdelivery

Arrived at the sorting center / Left the sorting center
After leaving the MMPO, items travel through large postal sorting centers through the territory of the recipient country to their destination. At the sorting center, mail is distributed along the main routes of the country. The parcels are resealed in containers and sent to the delivery location, to the awaiting recipient.

Arrived at the delivery location
The shipment has arrived at the recipient's post office. As soon as the item arrives at the department, employees issue a notice (notification) that the item is in the department. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the department or the next day (for example, if the item arrived at the department in the evening).

Dosyl. Submission.
Shipping - the parcel was sent to the wrong postcode.
Dosyl - we found an error and redirected the parcel to the correct address.